Order Processing, no response? 03/02/10

**antispam246** · 12-02-10

Hi I made an order on 3rd February, the payment was promptly taken from my account but the status still says "processing". I've e-mailed your supoort twice since monday and still no reply, nor update

Ref No:
EC1209595

**michaelkenward** · 12-02-10

This is an increasingly (?) common phenomenon.

Look around for other messages that mention "Processing".

In my case, the stuff was delivered while the order was stuck in prcessing. I had used it for a couple of days before it went from Processing to Delivered.

So don't rely on this if you want to arrange to be at home for a delivery.

**DoubleTop** · 12-02-10

the developers are working on adding more stages to the order status part of the system, unfortunately processing is the main one at the moment.

I've pointed CS this way

DT.

**chris@cserve** · 12-02-10

Hi, the paperwork for this order appears to have gone astray, I will get this reprinted and ensure it leaves us today.

Please accept my apologies for delays incurred.

**chris@cserve** · 12-02-10

Order now despatched.

**antispam246** · 12-02-10

Much appreciated (:

**antispam246** · 13-02-10

Don't suppose you can send me a tracking number as the order status hasn't changed. Just want to ensure I'm about when it's on it's way

**Funlester** · 13-02-10

You can use the SORW reference number as a tracking number on the City Link website and that will give you the tracking number.
If that doesn't work then im sure someone will post the tracking number on Monday for you.

**antispam246** · 15-02-10

Originally Posted by Funlester

You can use the SORW reference number as a tracking number on the City Link website and that will give you the tracking number.
If that doesn't work then im sure someone will post the tracking number on Monday for you.

Thanks, used that number and it says they are in the network for deliver. Odd thing is, before this it said they couldn't be delivered as the address details incorrect/incomplete. I've used the same details as before so not sure what went wrong there, guess i'll call city link tomorrow.

thanks again

**antispam246** · 18-02-10

Just wanted to say I received my order ,thanks again

**lee@cserve** · 24-02-10

I am now going to close this thread as it seems to be complete.

Thread: Order Processing, no response? 03/02/10

Thread Tools

Order Processing, no response? 03/02/10

Posting Permissions