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Thread: Missing cable still not here, but charged for

  1. #1

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    Default Missing cable still not here, but charged for

    This is from the order SORW338885 that I received 23/12/09.

    I spoke to customer service on the phone on the 24th at about 4:30pm (after putting in another order) and after also sending chris@cserve a PM reply telling of the problem.

    I was told that the cable would be sent out soon, I have had the card statement and there is no refund on it and I have not been sent the cable, which was...

    2M VGA Extension Cable Quickcode: #21786 Black
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

  2. #2
    Customer Care chris@cserve's Avatar
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    Default

    PM sent to get this matter resolved.
    Kind Regards,
    Aria Customer Service Team
    Aria Technology Ltd.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  3. #3
    Customer Care chris@cserve's Avatar
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    Default

    Hi Richard,

    The missing cable will be sent out today.
    Kind Regards,
    Aria Customer Service Team
    Aria Technology Ltd.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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    Default

    Thank you for that.
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

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    I got the cable, its the wrong one.
    Each time I have said something about this cable I have given the part number (CAB-VGAEX2), well at the least the quick code (21786), and or said that it was the black one that I needed and had got the gray one. If it is the same cable why have two listings, two number, and two prices ?

    But lets call it quits on this one, cheers for getting it out so quick this time.
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

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    ...and a week on and still no acknowledgement.
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

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    Vhero's Avatar
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    Quote Originally Posted by Richard Meps View Post
    ...and a week on and still no acknowledgement.
    you tried a pm?

  8. #8
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    doesnt actually say black anywhere on the description...

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    ɹoʇɐɹǝpoɯ Aaron's Avatar
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    Good point, Mr Woad!

  10. #10
    Customer Care chris@cserve's Avatar
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    I PM'd Richard earlier today, still trying to get to the bottom of this.
    Kind Regards,
    Aria Customer Service Team
    Aria Technology Ltd.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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    Good catch, my bad for using the picture and the colour of the cable I got before as something to go by and so it does not say that its black on the page, but this was the reason why I stopped saying black and was just using the part number and quick code.
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

  12. #12
    Customer Care chris@cserve's Avatar
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    Hi the cable in stock is manufacturer part code EX-022, please can you confirm that this is the cable you have received ? as if so its certainly listed as a 2 metre cable. It is grey, but as previously stated we do not advise on the colour on our description.
    Kind Regards,
    Aria Customer Service Team
    Aria Technology Ltd.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  13. #13

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    That is the cable just I received EX-022.

    I ordered two cables from two different pages with two different sizes and prices. I got sent EX-022 Which I got sent before when I ordered from the same page, a page that had 1.5 mtr at the top of the page and at the bottom and was 20p lower, now the page from my order, links to a page with 2 mtr at the top and 1.5 mtr below for the length, its the same page just the bit at the top has changed from 1.5 mtr to 2.

    Also the part number of the cable I had missing from my order was CAB-VGAEX2.
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

  14. #14

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    Good thing I always take screen caps of the pages I buy stuff from as I buy them so they cant be change after the fact.

    Well done on now getting it all sort of straight on what you said, but here is a pic from early on today on the now discontinued item.
    http://img534.imageshack.us/img534/4...acables005.png
    ASUS A7N8X nForce 2 AMD Tbred 2GB G.Skill EL Plats Radeon 9550 Seasonic S12 200GB x4 WD 74 GB Win2000/Slackware
    LG GSA-4167B LiteOn SHM-165P6S Optiarc DVDRW AD-5170A

    DFI LP RDX200 CF-DR Athlon 4200x2 (LDBFE) Zalman CNPS9500 2 GB G.SKILL HZ's x1650XT 24Pipe Raptor 150GB
    1TB Hitachi DS x4 320GB Hitachi DS x2 Corsair HX 620 in Eclipse 62 LG GSA H42N Lite0n SOHW-832S NEC ND-3550A Optiarc DVD AD-7200A

    also RioWorks Dual CPU AMD Opty Swervers, E4500 C2D & nF4 SLI-D 185 opty all via KVM's

  15. #15
    Customer Care chris@cserve's Avatar
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    The picture is now updated to show a grey cable, the 1.5 metre version is now discontinued -

    All current stock is 2 metre and on the code below

    https://www.aria.co.uk/Products/Peri...roductId=21786
    Kind Regards,
    Aria Customer Service Team
    Aria Technology Ltd.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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