Postage Refund EC1199587 (SORW342612)

[shaunr68]

Hi, I would like to request a partial postage refund for the above order, placed on 2 Jan and delivered on 11 Jan at 3.48 pm.

Standard postage would have been £11.86 and instead I had opted to pay £35.65 for pre-9am delivery.

Therefore I am requesting a refund of the difference, £23.79.

Citylink claim to have attempted delivery on 7/1 at 8.55am and left a card which is not true as I was in the house waiting until 9.30am and no card was posted through the letterbox. I phoned them on 7/1 and delivery was rescheduled and the packages eventually arrived after the weekend.
I understand that delays are inevitable due to the recent adverse weather conditions however strictly speaking I paid £23.79 extra for a 9am service which was not fulfilled.

I telephoned Aria customer services 12/1 who advised that they would lodge a claim with Citylink but have heard nothing since.

If I can provide any further information please let me know

Regards
Shaun

[lee@cserve]

Hi Shaun,
I have now posted a credit on your account for £23.79 and marked it for a refund.
On Monday when our accounts team are next in they will process the refund for you.
Please allow 3 to 4 working days for the refund to show in your bank account.

[shaunr68]

Many thanks Lee

Regards
Shaun