Help with RMA232803

[sbentl]

Hi,

Just before Christmas I bought a Hannspree 32" Lounge TV (for a bargain price I might add), unfortunately within an hour or so of powering on, the set started having issues; ranging from corrupted screen and lock-ups through to not even being able to power on at times.

I received an update on my RMA today indicating that I have received a credit to my account for the price of the TV, but this did not include the delivery charge of approx £23 that I originally paid.

Given the item was faulty upon arrival I have now been without a TV for nearly a month since raising the RMA, subsequently I was hoping to receive a replacement fairly soon instead of a partial credit. Would stop the missus complaining about catching up on her tv at least! : )

If a replacement is not an option, I would like to receive a full refund to my original card so that I can purchase an equivalent elsewhere - although this would be a shame as I actually quite liked the set...

Many thanks for any help you can offer in resolving the situation.

Kind regards

Simon

[Aria]

Will get CS on the case. Thanks for letting us know.

[sbentl]

Thanks, am very impressed that you are keeping an eye on this so late on a Friday night!

[sbentl]

Hi, was just wondering if there was any update yet? Would like to get a new tv sorted this weeked if possible.

Thanks

Simon

[chris@cserve]

Hi Simon,

the TV has been found to be faulty, we cannot unfortunately replace it as we no longer have stock of this item, there is currently a credit on your Aria account for the TV.

We do have other 32" TV's and also a 37" model available which may suit your needs.

Please PM me as to what you wish to do.

[sbentl]

Hi Chris,

Apologies but I cannot seem to figure out how to PM, there does not appear to be an option that I can see - maybe its just me!

When I replied to the customer services email on Friday the item was still showing as in stock (albeit very low), its a real pity they ran out. Do you know when they will be coming back in stock?

Given the deal I got from your PC Pro Advert I am not sure you have anything that comes close to the price for a 32" TV, the cheapest I now see on the site is approx £100 more (which unfortunately puts it out of my price range).

Unless you can think of any other options it looks like the only course of action would be to go for a refund. Note that based on the email I received previously I believe the credit on my account does not include the delivery charge I paid (approx £23).

Please let me know what options we have to resolve the situation.

Many thanks

Simon

[DoubleTop]

Hi Chris,

Apologies but I cannot seem to figure out how to PM, there does not appear to be an option that I can see - maybe its just me!
<snip>

Simon

You should have the PM function now, it starts to work after 5 posts.

DT.

[sbentl]

You should have the PM function now, it starts to work after 5 posts.

DT.

Thanks DT, got it working last night and have PM'ed with the same question I posted, hopefully I'll get a response soon.

Simon

[lee@cserve]

You should have a PM of Chris this morning regarding you TV.

[sbentl]

You should have a PM of Chris this morning regarding you TV.

Thanks Lee, I did.

Am getting a full refund so have ordered a similar set, I really liked the hannspree so its a shame, but am pleased to get things sorted. Thanks for the help!

Simon

[sbentl]

Hi,

Please could you give me an update on the status of my refund, it has not appeared in my account so far and I want to make sure it is there in time for me to pay my credit card (that I purchased the replacement on).

Many thanks for any assistance you can offer in expediting the refund.

Kind regards

Simon

[chris@cserve]

Hi, the full refund was processed back to the payment card yesterday, it should show as cleared funds within the next 2-3 business days.