RMA issue

[zaz]

I know you guys are busy with xmas backlog of orders/issues etc, so in your own time with this one.

Sent a query via the webby on Saturday about an RMA issue i have, as follows

My order ref: EC1184843

The ram i bought from you is faulty, tested with memtest86 v4 and windows memory diagnostics on all slots of the mainboard, resulting in one faulty module and one working, from the matched pair.

I sent an RMA request to g.skill and their reply was that i send the 2 modules back to Taiwan at my own expense. This means i will be out of pocket for delivery both ways plus testing fees for anywhere up to a month, depending on transit and testing times. As i cant use my previous machine (now dead and in bits) i would then be without a the family pc for teh duration.

A couple of regular forum chaps have mentioned that as i bought from Aria, my contract is with Aria and therefore subject to basic consumer law / rights etc

So, i tried making an RMA with Aria but it doesnt give me the option to with the memory.

Also, not to bang on about it any more than necessary but a previous RMA/refund agreement i had with Aria took nearly 3 years to transfer my own money back to me, a situation im not keen to be in again if thats ok with you

So, with the best of faith in your intentions to keep us customers happy and continue providing a sterling service, can i expect an advisor to contact me shortly regarding a return and replacement of my faulty ram and not leave me out of pocket or without a working machine for any long length of time ?

Cheers for reading, just to note i am operating on one ram module at the moment so not in any 'desperate' need, just so long as i get some help resolving this issue.

[tystar]

In this case I would phone customer services and discuss with them over the phone.

this way they should be able to give you a rma number there and then and you get sorted straight away.

[zaz]

Thats a valid point, however, since the last time where i made over 30 calls at my expense to a switchboard that kept me on hold every time, im a little reluctant to do it all again

Probably will though, breaking strain of a kitkat n all that

[tystar]

Just dropped you a pm that will hopefull help.

[zaz]

Thats great, cheers

[chris@cserve]

Hi the RMA page has now been amended to allow returning the item back to Aria.

Please note as its a dual channel kit you will need to return both modules.
Please include details of the fault on the RMA request.

If you have any further issues please do not hesitate to reply back.

[Gibbo]

Hi there

I will be making changes within Aria so that in future if a customer wishes to return a product back to ourselves you can do.

That way you have the choice to either deal with ourselves and were happy to help or deal with the manufacturer. So then its case of whichever is easiest for you which in this case its easier for you to deal with us.

Just depends on the item, if it was say a WD HDD then yes its better to deal with WD as I believe they do an advance replacement service.

[zaz]

That was fast, thanks chaps, request sent

[zaz]

All sorted, new ram tested with memtest and shown as no errors. How long it lasts this time we will see, but a great job done by Aria in sorting this issue in triple-quick time for me, many thanks