Status: Processing... Reference No.: EC1194704 Order Date: 17/12/2009 12:35 AM

[wooders]

Sent a message via the website on 29 Dec asking what was happening about my order - no reply received.

Sent an email to sales and customer service on 30 Dec - no reply received.

Phoned customer service on 4 Jan - was told the order would be put on a wagon that day and I should receive it on 5 Jan.

Phoned customer service on 6 Jan - was told that CityLink was delayed by snow and that it would be put on the next wagon. I specifically asked if the order had been picked and was told a definitive 'Yes', it was just waiting to go on a wagon.

Phoned customer service on 7 Jan - was told that the paperwork for the order had been lost and that it would be reprinted and that the order would be put on a wagon that day and that I should receive it today (8 Jan).

So far 2 emails have been ignored and at least 2 customer service people have at best fobbed me off and at worst lied to me. It remains to be seen whether or not the 3rd customer service guy has actually done anything effectual.

Does anyone have any suggestions as to how I can spur Aria into fulfilling my order? As you can imagine, I am somewhat less than impressed with their performance so far.

[chris@cserve]

Hi, the order was despatched yesterday and is currently with City Link and was scheduled for delivery today.

You can track the order using the link below.

http://www.city-link.co.uk/receiving...746/2010-01-07

Unfortunately it appears City Link have not managed to deliver it so as discussed this will be rescheduled for Monday delivery.

[Will]

Sent a message via the website on 29 Dec asking what was happening about my order - no reply received.

Sent an email to sales and customer service on 30 Dec - no reply received.

Phoned customer service on 4 Jan - was told the order would be put on a wagon that day and I should receive it on 5 Jan.

Phoned customer service on 6 Jan - was told that CityLink was delayed by snow and that it would be put on the next wagon. I specifically asked if the order had been picked and was told a definitive 'Yes', it was just waiting to go on a wagon.

Phoned customer service on 7 Jan - was told that the paperwork for the order had been lost and that it would be reprinted and that the order would be put on a wagon that day and that I should receive it today (8 Jan).

So far 2 emails have been ignored and at least 2 customer service people have at best fobbed me off and at worst lied to me. It remains to be seen whether or not the 3rd customer service guy has actually done anything effectual.

Does anyone have any suggestions as to how I can spur Aria into fulfilling my order? As you can imagine, I am somewhat less than impressed with their performance so far.

Aria is awesome....it's just unfortunate (I'm guessing it's your first order from them) that you've chosen to order in the middle of a ice age

I've ordered over 20 things from Aria and they've all arrived the next day...CHILL MANNNN

[wooders]

Hi, the order was despatched yesterday and is currently with City Link and was scheduled for delivery today.

You can track the order using the link below.

http://www.city-link.co.uk/receiving...746/2010-01-07

Unfortunately it appears City Link have not managed to deliver it so as discussed this will be rescheduled for Monday delivery.

My thanks to the 3rd customer service guy who posted this reply and also phoned me beforehand to offer me a Saturday delivery. It was also he who got my order out of the door. He said what he was going to do and then he did it - and then he even followed through afterwards.

The 2 previous customer service guys could learn a lot from him.

[marsey99]

this forum is an under used tool as most problems are quickly sorted once people post on here.

not a dig at the guys and gals on the phone as im sure they are rushed off their feet, just an observation on how things happen on the boards.

[Aaron]

Yeah, but you need to keep it quiet.. Otherwise it'll become so overused that it will drop down to the same level as the phone lines..