In a bad mood today. Customer calls up. "Everything is wrong with my PC."
"Oh yes? Sorry to hear that, what specifically are you experiencing?"
"I see, like what for instance?"
"Just everything. My girls said the same."
"I see. Your girls? Is this machine being used for business purposes?"
"Yes, this is a hairdressers."
"Ah I see. I regret we do not cover business machines. I shall put through a cancellation now for you. "