Trying to end contract with 3

[Computer Robot]

Why wont 3 let me give notice to end my contract with them more than 40 days before its due to end? The customer services guy kept offering me stuff when i told him not to whilst insisting I have to make another 30 min phone call the next day or incur early termination charge.

I kept telling him I don't want to end the contract early, I will pay the full 12 months and I am only giving notice to end at the end of the 12 months.

This is a complaint more than anything. I will simply just ring them tomorrow again and put up with the wait.

I've heard a lot of complaints from friends and people about trying to cancel with this mobile phone network.

[ChrisGlobe]

You got Twitter? @ThreeUKSupport - they're a lot more effective than the drones in the callcentres! Could be worse, it could be Orange, who acknowledge your notice, then ignore it completley and continue to charge you!

[mmmalas]

they do that, as they hope you might forgot to give the notice in time, so they could charge you one extra month

[Computer Robot]

You got Twitter? @ThreeUKSupport - they're a lot more effective than the drones in the callcentres! Could be worse, it could be Orange, who acknowledge your notice, then ignore it completley and continue to charge you!

Might give that a go actually if tomorrows call fails. Thanks.

[Oscar99]

What happens if you do forget to give notice & they charge you the extra month. do they renew another contract or is it simply a rolling contract af the end of your existing one?

[Computer Robot]

What happens if you do forget to give notice & they charge you the extra month. do they renew another contract or is it simply a rolling contract af the end of your existing one?

they will charge you an extra month i think. THey also charge you a termination fee though if you give notice more than 40 days before its due to end sound crazy? It is!

[Traldera]

Wow, now I know to avoid like the plague. That's the worse customers service and policy I've heard for a carrier. Hope. You get it sorted ok.

[darklighthim]

All i can say is just be adamant that you want to cancel and won't take any offers they give.

I myself tried to cancel a contract with 3 as i needed to save some money and mover over to a cheap sim only deal but they wouldn't listen instead tried to give me offers upon offers or they ended up saying i should transfer my contract over to family or friends if i can't afford to keep paying it. Eventually after holding guard for ages on the phone i got the dude to agree to end my contract which was ending anyway and put me onto a £10 sim only deal with 1gb of data and however many txt's/minutes i am meant to get with that.

[Computer Robot]

i rang again today, thats 40 days before end of contract. They gave me a pac code to transfer number and told me i got to use within 30 days. So basically ive lost 10 days. THey said I cant just apply for the pac code in 10 days and give notice today, is that bs or what?

[Tainted]

Ring 3 Executive Office mate. They're the only people who seem to get stuff done promptly and correctly. I'm fairly sure you can Google the number. If not let me know and I'll pm you the number once I come across it.

[Computer Robot]

Ring 3 Executive Office mate. They're the only people who seem to get stuff done promptly and correctly. I'm fairly sure you can Google the number. If not let me know and I'll pm you the number once I come across it.

Well i tood the pac code but think i will just use it nearer the end. Cant be bothered with the hassle tbh.

[Nifty]

Thread moved to a more appropriate place. Serious Discussion is not for personal advice.