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  • Support Ticket System

    Hi Folks,

    The company I work for is looking to replace our current support ticket system (or whatever you want to call it) due to costly licensing and it being quite over-complex. So I have been tasked to find some solid open source offering that could replace it and was just wondering what you lot currently use in your work place?

    There is no real restrictions on this so all suggestions welcome, I have so far been looking at osTicket, eTicket and Open Technology Real Services offerings.

    Cheers,
    Dan
    Rubber Ducks Airsoft

  • #2
    this is what we use
    http://bestpractical.com/rt/

    very good and free hope it helps

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    • #3
      I was just looking at that one! It doesn't look that pretty though and that's what put me off, might be worth a look though. Need to get a few selected and then go through the business process of eliminating them. Cheers dude.
      Rubber Ducks Airsoft

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      • #4
        http://www.maiansupport.com/index.html
        posted by scrivz69
        I think I may leave this forum, it seems to be full of the village people.​
        i7 3930K @ 4.2| ASUS X79 Sabertooth | 32GB @ 2133 Copperhead |2 x Gigabyte TITAN SLI |ASUS Xonar DX 7.1 | Samsung 850 500GB SSD | 3TB SATA Drive | H100i WC | Corsair RM1000 | HAF X |40 inch Benq 2560x1440 IPS




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        • #5
          DT mentioned this one in a similar thread a while back. From a quick play with it, it looks decent.

          http://osticket.com/

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          • #6
            Cheers Joker will have a look.

            Yeah Andy thanks for that, that is one I am looking at so good to hear some positive words about it.
            Rubber Ducks Airsoft

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            • #7
              Originally posted by BreadMurderer View Post
              I was just looking at that one! It doesn't look that pretty though and that's what put me off, might be worth a look though. Need to get a few selected and then go through the business process of eliminating them. Cheers dude.
              doesnt look pretty dude but is powerful, can do quite a bit with it but we dont really use it like that at work

              try it on a virtual machine or something

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              • #8
                Just read into it a bit more and does sound fairly useful, one that links into current login (we use LDAP) would be very handy indeed! And better mobile support hmmm....
                Rubber Ducks Airsoft

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