New graphics card not working? Have you tried a BIOS update *read me*

[gavbon]

Pretty useful thread, completely missed this one

[coiler]

epic result!!!

I might make this post a sticky actually!

[Will011]

Plugged it in, moved the HDMI cable from the motherboard to graphics card, and it's all working! just installing the drivers now! Cheers coiler!

[coiler]

Alright will do that now. Is it worth doing a backup beforehand? If so how do I do one (not very knowledgeable when it comes to things like this, sorry!)

I have a 750W Antec True Power 80+ Bronze.

PSU sounds ok.

Worth backing up just in case I guess, i personally just stick important files on a pendrive, DVD etc

never dabbled in full on windows backup

Alright well I updated the BIOS with Q-Flash and loaded optimized defaults - anything I should do now?

The boot order is now set to boot from my USB flash drive first - should I switch it so it's booting off the SSD first?
Also, previously I had edited the registry to set the SATA mode to AHCI (as I forgot to do it before installing windows). It has been reset back to IDE now - shall I change it again?

Cheers

so it shows as F18 now on bootup?

if so put card back in, and connect both PCI-express 6/8 pins, then fire up and see if its working.

[Will011]

Alright well I updated the BIOS with Q-Flash and loaded optimized defaults - anything I should do now?

The boot order is now set to boot from my USB flash drive first - should I switch it so it's booting off the SSD first?
Also, previously I had edited the registry to set the SATA mode to AHCI (as I forgot to do it before installing windows). It has been reset back to IDE now - shall I change it again?

Cheers

[Will011]

hmmm not sure?

let me know how it goes after the bios update, should be a pretty straightforward procedure.

Also what PSU do you have?

Alright will do that now. Is it worth doing a backup beforehand? If so how do I do one (not very knowledgeable when it comes to things like this, sorry!)

I have a 750W Antec True Power 80+ Bronze.

[coiler]

It was pretty strange... Originally with the card in, the fans would spin up (quite slowly but I think that's due to the motherboard's fan control), but there wouldn't be a POST beep or anything displayed on screen. I tried so many things like turning around the power, HDD wires, speaker etc. but was the same every time. Removed the card and everything worked perfectly.

On a side note, as I kept turning the PSU off and on at the back, a few times I pressed the power button with the PSU being off at the back, and then switched it on and the computer would turn on without me pressing the power button again - should that happen? :/

Thanks.

hmmm not sure?

let me know how it goes after the bios update, should be a pretty straightforward procedure.

Also what PSU do you have?

[Will011]

ah so three bios' behind it seems!

with the new card fitted does the pc still fire up, fans spin, HDD access etc?

It was pretty strange... Originally with the card in, the fans would spin up (quite slowly but I think that's due to the motherboard's fan control), but there wouldn't be a POST beep or anything displayed on screen. I tried so many things like turning around the power, HDD wires, speaker etc. but was the same every time. Removed the card and everything worked perfectly.

On a side note, as I kept turning the PSU off and on at the back, a few times I pressed the power button with the PSU being off at the back, and then switched it on and the computer would turn on without me pressing the power button again - should that happen? :/

Thanks.

[coiler]

Cheers Coiler, that's the one. The BIOS version is F15. Thanks.

ah so three bios' behind it seems!

with the new card fitted does the pc still fire up, fans spin, HDD access etc?

[scrivz69]

Just keep pressing Del on boot up and that should let you into the bios.

[Will011]

Cheers Coiler, that's the one. The BIOS version is F15. Thanks.

[coiler]

Hi Will,

I'll move this post into a different forum section, as there are many seasoned bios updaters that can advise. I'm not sure if its something to do with PCI-e version 3.0, but in 9/10 cases its been fixing DOA 7870's!

ps. what bios version flashes on the screen when you boot up?

Added after 4 minutes:

if this is your board?
i'd probably go for bios F18, unless anyone else can advise otherwise

http://uk.gigabyte.com/products/prod...?pid=4140#bios

[Will011]

What graphics card is it, and what motherboard and powersupply do you have?

EDIT ah if its as per sig, have you done a bios update on the motherboard, i've seen loads of 7870's recently that won't work until the latest bios.

No I haven't - been a bit reluctant to do so as I'm not 100% sure on how to do it. Would the best way be to use the software that came with the motherboard? Cheers.

[coiler]

What graphics card is it, and what motherboard and powersupply do you have?

EDIT ah if its as per sig, have you done a bios update on the motherboard, i've seen loads of 7870's recently that won't work until the latest bios.

[Will011]

Hi, my order number is EC1425843 however when I try to use the website's Return Request it says my order cannot be found - if it helps it was placed on the 10th of Feb. Emailed customer support yesterday and no reply as of yet, and would prefer to get this sorted quickly . Reason for RMA is a DOA graphics card.

Any help much appreciated, thanks.