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Strange laptop keyboard issue - Dell Inspiron 11 3000

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  • Strange laptop keyboard issue - Dell Inspiron 11 3000

    Hi all,

    My girlfriend's laptop (Dell Inspiron 11 3147) has been playing up over the last few months, firstly with Windows 10 not properly booting after sleep mode and more annoyingly a dodgy keyboard issue.

    Basically, the a, q, 1 and tab keys do not work for the first 5-15 minutes after booting up. You can eventually force them to work after repeatably pressing them, and normally when one works the other three also do. It isn't a software issue as I've reinstalled Windows 8 (original OS) and Windows 10 twice each and which doesn't solve anything. Tried setups with different drivers also as I heard the Synaptics touchpad driver could cause it. The on screen keyboard also works fine.

    So my guess is it needs a replacement keyboard? I've seen one for 20 delivered. The laptop is just out of warranty too, unfortunately. Wanted to ask first as its driving us both nuts and it seems strange a keyboard breaking after a year?

    Any help would be appreciated, cheers!
    Main Rig: A8 7670k @4.5GHz // Gigabyte F2A88-XM D3H // 8GB Corsair Vengeance Pro 2400MHz // Sapphire Nitro R9 380 // Samsung 850 250GB // Samsung F3 500GB // EVGA SuperNOVA 550 G2 // Dell U2312HM // Zowie EC2
    Dell Inspiron 15 Special Edition:
    i7 3612QM // 6GB RAM // 7730M // Samsung 840 250GB // Backlit K/B // 1080p Panel // Soundblaster Evo Wireless


  • #2
    Have you checked the trouble shooting steps on the support page?
    Why did the chicken cross the road?
    To get away from the Canadian poultry farmer with loose trousers.

    Comment


    • #3
      Originally posted by FunkY View Post
      Have you checked the trouble shooting steps on the support page?
      Not come across that before cheers! Although, I have tested it with a USB keyboard and the keys work completely fine. Only thing on the list that I haven't done (that applies in this case) is use compressed air on the keys. Will have a go at that.
      Main Rig: A8 7670k @4.5GHz // Gigabyte F2A88-XM D3H // 8GB Corsair Vengeance Pro 2400MHz // Sapphire Nitro R9 380 // Samsung 850 250GB // Samsung F3 500GB // EVGA SuperNOVA 550 G2 // Dell U2312HM // Zowie EC2
      Dell Inspiron 15 Special Edition:
      i7 3612QM // 6GB RAM // 7730M // Samsung 840 250GB // Backlit K/B // 1080p Panel // Soundblaster Evo Wireless

      Comment


      • #4
        Laptop keyboards are crumb magnets. I'd try the compressed air thing. Vacuum cleaner ever. It won't suck the guts out of the PC if aimed carefully.

        Don't give up on the warranty idea. A year is not acceptable. Whatever the makers say, their stuff has to have a reasonable life. At least, until the UK leaves the EU and that law gets wiped off the statutes.

        Have you approached Dell. They may not be as hard hearted as you would expect. It isn't Google after all.
        Win 10 Pro 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung M.2 PCI-e SSD + 16GB DDR4 2400MHz Memory
        Win 10 Pro 64-bit + Asus M5A88-M EVO + AMD Phenom II X6 + 8GB Corsair XMS3 1600 + Radeon HD 6450
        Win 10 Home 32-bit + Asus M2N-SLI DeLuxe + AMD Athlon 64 X2, Dual Core 5400 + 4.0 GB Memory + NVIDIA GeForce 8600 GT

        Comment


        • #5
          Originally posted by michaelkenward View Post
          Laptop keyboards are crumb magnets. I'd try the compressed air thing. Vacuum cleaner ever. It won't suck the guts out of the PC if aimed carefully.

          Don't give up on the warranty idea. A year is not acceptable. Whatever the makers say, their stuff has to have a reasonable life. At least, until the UK leaves the EU and that law gets wiped off the statutes.

          Have you approached Dell. They may not be as hard hearted as you would expect. It isn't Google after all.
          Haven't had chance to have another look, but will try the vacuum on it tomorrow.

          You know, I hadn't even thought about contacting Dell. I was always under the impression that as soon as warranty expires that's it, especially as with Dell you can purchase additional support.

          What makes the situation more desperate is this is her final semester at uni, so she's frantically busy finishing up her dissertation and last few modules. Need it fixed ASAP so she can't do without the laptop if that means sending it off to be fixed.
          Main Rig: A8 7670k @4.5GHz // Gigabyte F2A88-XM D3H // 8GB Corsair Vengeance Pro 2400MHz // Sapphire Nitro R9 380 // Samsung 850 250GB // Samsung F3 500GB // EVGA SuperNOVA 550 G2 // Dell U2312HM // Zowie EC2
          Dell Inspiron 15 Special Edition:
          i7 3612QM // 6GB RAM // 7730M // Samsung 840 250GB // Backlit K/B // 1080p Panel // Soundblaster Evo Wireless

          Comment


          • #6
            Do you have a spare keyboard lying around that could work with her laptop?

            Maybe one of those wireless thingies could take control of the beast.

            Indeed, a decent keyboard might make her work easier. And cheaper than a docking station.
            Win 10 Pro 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung M.2 PCI-e SSD + 16GB DDR4 2400MHz Memory
            Win 10 Pro 64-bit + Asus M5A88-M EVO + AMD Phenom II X6 + 8GB Corsair XMS3 1600 + Radeon HD 6450
            Win 10 Home 32-bit + Asus M2N-SLI DeLuxe + AMD Athlon 64 X2, Dual Core 5400 + 4.0 GB Memory + NVIDIA GeForce 8600 GT

            Comment


            • #7
              Originally posted by michaelkenward View Post
              Do you have a spare keyboard lying around that could work with her laptop?

              Maybe one of those wireless thingies could take control of the beast.

              Indeed, a decent keyboard might make her work easier. And cheaper than a docking station.
              I have a Saitek Eclipse II somewhere, with a USB connection and flashy lights. When I tested it with the laptop, all keys worked fine. I suppose that could be an option, not sure how she'd like to use that in a lecture/library though!
              Main Rig: A8 7670k @4.5GHz // Gigabyte F2A88-XM D3H // 8GB Corsair Vengeance Pro 2400MHz // Sapphire Nitro R9 380 // Samsung 850 250GB // Samsung F3 500GB // EVGA SuperNOVA 550 G2 // Dell U2312HM // Zowie EC2
              Dell Inspiron 15 Special Edition:
              i7 3612QM // 6GB RAM // 7730M // Samsung 840 250GB // Backlit K/B // 1080p Panel // Soundblaster Evo Wireless

              Comment


              • #8
                Ah. Lectures. I was thinking of writing the dissertation.

                I hate writing long stuff on a laptop. Give me a grownup keyboard any day. Much more satisfying when you thump the keys. But I started typing on a manual typewriter. You could lose weight with the exercise needed to get one of them to work.
                Win 10 Pro 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung M.2 PCI-e SSD + 16GB DDR4 2400MHz Memory
                Win 10 Pro 64-bit + Asus M5A88-M EVO + AMD Phenom II X6 + 8GB Corsair XMS3 1600 + Radeon HD 6450
                Win 10 Home 32-bit + Asus M2N-SLI DeLuxe + AMD Athlon 64 X2, Dual Core 5400 + 4.0 GB Memory + NVIDIA GeForce 8600 GT

                Comment

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