View Full Version : So I received my XP Pro OEMO + Vista Upgrade. Couple of Qs
Hey all.
Hope you don't mind me asking a couple of questions here, I'm a bit confused.
I'm a home user, but I do sort of work building up/repairing computers, but as of yet there is no registered company.
I ordered XP Pro (OEM) + Free* Vista Upgrade from your site yesterday and it's just arrived (so welldone on the superfast delivery!).
Also with my order was 2 CD drives.
So on my invoice which I received (stapled to the Vista upgrade form) is my Aria receipt with the XP Pro/Vista, a CD RW drive and a DVDROM drive.
On reading the form, I get the impression that a computer system has to have been purchased with this OEM XP Preinstalled. It also says at the top, For distribution only with a qualifying new PC preloaded with XP Pro.
Am I entitled to this upgrade? It seemed like it when I was purchasing the product, which is esentially why I purchased it, to get Vista at a reduced price.
The second thing is on this Vista redemption form, there's various numbers. I have a \"Redemption Form Number\" in a box on the top right of the page, and 2 smaller numbers at the bottom of the paper.
I went through the online producure as explained on the form, and it asked me to specify whether my redemption form is serialized or not.
Well I wasn't sure, so I said Yes and tried filling it all in with each of the 3 different numbers, none of which could be verified. So I guess it isn't a serialized form?
So I started again, selecting no (to the serialized question) this time, and it said I'll be able to fill the form in on November 13th.
I'd be really grateful of some clarification as to whether I'll be able to qualify for the Free* vista upgrade based on what I've said here.
As I say, on my Aria receipt, it's not a PC that's been purchased - it's 2 OEM optical drives.
I've not opened the XP OEM packet or installed etc, so if I'm not entitled to the upgrade (which I certainly hope isn't the case, as I received the impression I was when purchasing!), would I be able to return it?
Hopefully it won't come to that though.
Sorry for the long post, and thanks in advnance :)
[Removed at the request of the author]
^Hey, thanks for the reply ;)
I may well do that, but I'll give it a day or so first =)
to buy XP oem as far as I know all you have to do is buy a bit of pc hardware at same time i.e hard drive, cd drive etc even a cheap mouse or keyboard qualifies :wink:
So your fine for the vista upgrade :) as for the other question I have no idea
I was thinking that too.
So when MS receive my Aria invoice, and only see XP/Vista + CD drives, they'll send me the Vista disc no questions asked?
[quote:657b58c996=\"Biodoid\"]to buy XP oem as far as I know all you have to do is buy a bit of pc hardware at same time i.e hard drive, cd drive etc even a cheap mouse or keyboard qualifies :wink:
[/quote:657b58c996]
That was the case with the old Microsoft OEM software license, but that requirement was relaxed in August 2005
(http://oem.microsoft.com/script/contentPage.aspx?pageid=555654)
Now the Windows XP OEM packs can be sold without accompanying Hardware as long as they are sold unopened and to a System Builder. Note that 'System Builder' is not tightly defined so could cover anyone building a computer.
I'm afraid the Vista upgrade scheme is not something I know much about so I'll wait and see if someone else can answer that part of the question :)
Thanks for the info about the OEM stuff, I didn't realise the policy had changed, but its certainly a change for the better!
I'm also wondering whether I should use my name on the MS Form, as well as my name that's already on the invoice I got from Aria.
Have got a couple of days to find out before the site opens for submissions anyhow.
However, could you confirm whether or not the Vista Upg form I received from Aria was a serialized one or not?
Could anyone confirm whether the upgrade form is serialized or not please?
I've not yet filled in the website, and am unsure.
Ty.
[Removed at the request of the author]
After waiting until November 6th for the Upgrade Redemption Site (https://upgradeweb.moduslink.com/vista) to open, only to find that I would have to wait another week (Microsoft surreptitiously changed the page to say that the site would open on Nov 13th, not the 6th as was originally intended) I started to get a little peeved by this whole process.
So I waited until the 13th (today) and attempted to access the site once again. I told the website I had a \"Serialised Upgrade Redemption Form\" and that I was from the UK, before clicking the Vista banner.
After telling the system what software I was currently using (Windows XP Professional, EN) I was presented with a few text boxes for me to type in my Upgrade Redemption Form number, and the 14-digit COA number that came with my Windows XP OEM package.
Now, the latter was no problem, but I could only find one number which could be the Upgrade Redemption Form number, located in the top-right of the coupon. After entering this I was slightly worried by the fact that it was one digit too long. Odd. I dismissed this and clicked the Next button.
Bang. A nice red error telling me that my Upgrade Redemption Form number could not be \"confirmed\". I was really quite worried by this stage, and I thought I'd check out the comments on the item itself on Aria, and these forums for help.
I found this topic, and was slightly comforted by Schnitzel's pointing out of the fact that we may not have \"Serialised\" forms.
So I visited the site once more, and this time told the site that I did NOT have a serialised form. I then clicked the Vista banner, and to m annoyance the site threw this at me:
\"Thank You for your interest in the Upgrade Redemption website. We apologize for the inconvenience and anticipate this website will be available to accept your redemption on November 13, 2006. If you have any questions, please contact Customer Service.\"
But it IS the 13th of November!! - I tried this several times, once last night at around half-past midnight, then again today from 9am onwards.
Generally I find Microsoft are excellent in terms of ease of use, but this... They've made a real pig's ear of this upgrade procedure. I don't know who Modus Link are, but they need to get their act together.
Hosser,
I get the exact same things as you just described.
The code in the top right box is slightly too long, and it invalid anyway, as are any of the other numbers on the form that could be interpreted as serial numbers.
Just out of interest, did you purchase your copy of OEM XP + Vista Coupon with a complete new PC?
I didn't, but I hope the upgrade option is available.
[quote:bb535f6db0=\"Schnitzel\"]Hosser,
I get the exact same things as you just described.
The code in the top right box is slightly too long, and it invalid anyway, as are any of the other numbers on the form that could be interpreted as serial numbers.
Just out of interest, did you purchase your copy of OEM XP + Vista Coupon with a complete new PC?
I didn't, but I hope the upgrade option is available.[/quote:bb535f6db0]
No, Schnitzel I purchased the Windows XP Professional OEM Package alone, to install on a PC I built in September 2006, but not to worry - we're still eligible for the upgrade.
I guess all we can do is wait for the non-serialized upgrade page to let us in. I'm going to keep trying today and tonight, and if I can't complete the upgrade procedure tomorrow I'll try email and phone contact with Modus Link. I'll keep checking the page today and if it lets me in I'll post full instructions here. ; D
* EDIT * At midnight last night the message changed to:
Thank You for your interest in the Upgrade Redemption website. We apologize for the inconvenience and anticipate this website will be available to accept your redemption on November 20, 2006. If you have any questions, please contact Customer Service.
So they've put it back another week. If Vista itself wasn't delayed enough, now the upgrade procedure seems to be following in its footsteps.
Who reckons they'll put it back to November 27th next week? :wink:
Having investigated this, e-mailed Aria and Moduslink with no reply from either , it seems it may be a problem with the Serial numbers linked to oem software upgrades.
Forums on American sites are reporting the same problems and their is a suggestion Microsoft may resolve it next week, on or about 21/11.
It would be nice for a someone/anyone who is selling these offers to let their customers know what is happening.
I'd actually emailed the address on the site asking why my redemption number was being rejected etc, and they have said:
Dear Mr. Allen,
Thank you for contacting the Upgrade Redemption Support Centre.
We are constantly upgrading the upgrade redemption site to bring you a more
pleasant experience.
During this period, you may experience some issues with your serialized
redemption number.
Please use this serialized redemption number : <snip> and
re-submit your order at our upgrade redemption website.
We apologize for any inconvenience caused. Should you have further
enquiries, please contact us again.
Best regards,
Microsoft Customer Support
I'll try this out later, I'm somewhat sceptical that it will be rejected as now the number I'd submit on the website would not match the one I have on the form that I'll be posting.
Perhaps i'll include a printout of their email with the form.
I must say, I really am losing my patience with this now.
It accepted the new number MS gave me. I proceeded to enter my payment information (which I entered correctly, and double-checked), only to be told that my payment couldn't be verified.
Thinking I'd misentered some of the payment info, I started again - only to be told that my coupon (the one MS issued in the email) had already been used and to contact customer service!
This really is incompetence at the highest level.
I'm beginning to regret purchasing this, perhaps I should have just waited for Vista OEM to surface.
m0nk3y's been speaking to Microsoft who have apologised and assure us the website will be working soon.
For now, when you fails to register the voucher you should be forwarded onto a new site with a telephone number where you can register on the phone.
Thanks for your patience with this issue
I can confirm MS plan to have their upgrade validation form(s) working in full by next Tuesday (21/11/06).
There are several glitches with the upgrade site... Not accepting the codes, and even MCE05 not appearing as an upgrade option.
There is a telephone number where you can activate your Vista upgrade, which I will ask permission to distribute via this forum on Tuesday should the form still not work. (I was told this number may appear on the upgade site at any time)
Please be patient... It still is a long time before MS will send out the upgrades, and no one should experience a delay in receiving their upgrade... Its all just a big tease :P
Thankyou very much for the update m0nk3y/David.
From what you've said, fortunately - it looks as if come middle of next week the site should accept the number which is actually printed on my form without hasstle, whereas it rejects it completely now.
:)
Hello, first time post so go easy on me?
When you buy a new OS with the upgrade voucher, does this voucher come with your order or is it e-mailed seperately?
The reason I ask is that I ordered MCE to get the vista upgrade. The OS came through but there was no voucher with it. Been Trying to contact Aria for the past week and a half, and have had no response, so i'm turning to the forum for advice.
Thanks in advance!
You should have received the voucher with your purchase of the OS.
Atleast I did with my purchase, it was stapled to my Aria invoice.
Yeah. I figured that, so now I got a problem, cause I can't get in contact with anyone from Aria!
Arrgghh.
Sure its a mistake, and i'll hopefully get it sorted, but i'm worried now that I spent £70 for nothing.
[quote:500684c789=\"iwelford\"]Yeah. I figured that, so now I got a problem, cause I can't get in contact with anyone from Aria!
Arrgghh.
Sure its a mistake, and i'll hopefully get it sorted, but i'm worried now that I spent £70 for nothing.[/quote:500684c789]
PM me and I'll look into it on Monday for you
darxide000
20-11-06, 14:30
step 4 says to mail the completed redemption form and a copy of your receipt from your authorized system builder.
I'm building the pc myself so does the packing receipt for the copy of windows and the motherboard from aria qualify?
Hi, Glad to hear I'm not the only one having problems with the MS site :(
I was wondering if someone from Aria could comment on the redemption form I received from themselves for a Media Center/Vista Home Premium upgrade.
The form itself is a photocopy with the serial number written by hand - will Microsoft accept this (as they have to be mailed in)? The text on the form appears to suggest only original forms will be accepted.
I also ordered an XP Pro with Vista upgrade and this form was a Microsoft original, with a printed serial number and on thicker 'card like' paper.
Thanks,
Matt.
^Sounds a bit dodgey mate.
My forms completely printed (XP Pro/Upg to Vista Business), so is the serial number. Don't think it's a photocopy either.
I can't comment on this for sure though.
Perhaps PM Firerat in a day or so if you don't hear anything.
I am in a similar situation. I'm in the process of building a pc and am trying to avoid buying a version of XP and having to purchase a copy of Vista at full price in 2 months. I believe if you did not buy an actual PC from a manufactuer and just bought the operating system, then your upgrade is Non-Serialized. I am also waiting for that webpage to be updated. Here it is November 21 and it claims to be ready on the 20th.
I'm also not 100% sure whether my form is serialized or not.
I have a box in the top right corner with an \"Upgrade Redepmtion Number\"
I purchased the Windows along with 2 CD Drives.
[quote:8c4859d60b=\"Schnitzel\"]I'm also not 100% sure whether my form is serialized or not.
I have a box in the top right corner with an \"Upgrade Redepmtion Number\"
I purchased the Windows along with 2 CD Drives.[/quote:8c4859d60b]
You guys are thinking of the old OEM licencing here - that was overhauled a while ago. Bear it no mind.
*UPDATE*
Looks like some progress finally. Visit the website now and you'll get a lovely unprofessional webpage that reads:
EN:
Currently this site is down for important maintenance. Please try again later.
DE:
Im Moment ist die Webseite auf Grund von Wartungsarbeiten und Updates nicht verfügbar. Bitte probieren Sie es noch einmal zu einem späteren Zeitpunkt.
FR:
Notre site est soumis a une maintenance importante. Merci d'essayer de vous connecter plus tard.
SP:
Esta pagina esta temporalmente fuera de servicio por trabajos de mantenimiento. Por favor, pruebe mas tarde.
IT:
In questo momento il sito non e accessibile per manutenzioni importanti.
Vi preghiamo di provare piu tardi.
NL:
Op dit moment is de site buiten gebruik in verband met belangrijk onderhoud.
Probeert u het alstublieft later nog een keer.
*UPDATE*
The site now lets you in to the upgrade procedure if you select \"No\" for the Serialised Upgrade Redemption Form question.
The site now lists Microsoft Windows XP Media Center 2005 as an upgrade option.
The site does not list Aria.co.uk as an OEM reseller, and tells you to contact them for assistance.
The site does not accept my Upgrade Redemption Number
I hate Modus Link. :(
[quote:02c45ad16d=\"Schnitzel\"]I must say, I really am losing my patience with this now.
It accepted the new number MS gave me. I proceeded to enter my payment information (which I entered correctly, and double-checked), only to be told that my payment couldn't be verified.
Thinking I'd misentered some of the payment info, I started again - only to be told that my coupon (the one MS issued in the email) had already been used and to contact customer service!
This really is incompetence at the highest level.
I'm beginning to regret purchasing this, perhaps I should have just waited for Vista OEM to surface.[/quote:02c45ad16d]
The new site is up with MCE on it.
I got all the way to the payment process area and they rejected both of my cards.
Im not impressed!
So now im locked out with my coupon code and have had to email them. I cant find an telephone contact number anywhere!!
Has anyone been successful yet?
[quote:2f1fb361da=\"linton149\"]
The new site is up with MCE on it.
I got all the way to the payment process area and they rejected both of my cards.
Im not impressed!
So now im locked out with my coupon code and have had to email them. I cant find an telephone contact number anywhere!!
Has anyone been successful yet?[/quote:2f1fb361da]
can you tell me what steps you took to get that far? Thanks.
[quote:11546228af=\"Hosser\"][quote:11546228af=\"linton149\"]
The new site is up with MCE on it.
I got all the way to the payment process area and they rejected both of my cards.
Im not impressed!
So now im locked out with my coupon code and have had to email them. I cant find an telephone contact number anywhere!!
Has anyone been successful yet?[/quote:11546228af]
can you tell me what steps you took to get that far? Thanks.[/quote:11546228af]
Sure (it all from mem as cant get back in though :)
went to the moduslink site.
https://upgradeweb.moduslink.com/vista/
Selected, english, serialised form = yes.
Clicked next, chose MCE 2005 from drop down list
Selected QTY 1 of Vista Home Premium
Enterered my shipping address
Then a credit card payment screen came up. this is when it bailed.
It accepted my serialised form number in the top right of my voucher and the COA number on the MCE disk fine. It just didnt like the payment!
Was very annoyed :)
:? Microsoft not taking money? something very wrong there :lol:
I am still not getting past the serial number check. Still coming up as cannot be validated.
I have e-mailed Moduslink and PM'd Aria with no reply from either.
Can someone sort this out , please?
I have now twice tried to redeem my vista upgrade voucher but with the same reply \"We're sorry but we are unable to validate your coupon xxxxxxxxxxxxx\" where x is my serial number. Am I doing something wrong. I also have done exactly as the gentleman/woman who got passed this stage but could not pay for it. I also have windows media center edition oem with vista premium upgrade. I have even emailed the vista upgrade team and got the following reply:
Email id: 1409
Dear Mr. Bashir,
Thank you for contacting the Upgrade Redemption Support Centre..
We had some issues with upgrade redemption website. Now website and
redemption code validation should works.
If you have more troubles, feel free to contact us.
Kind Regards,
The Upgrade Redemption Support Centre.
But despite attempting again, I still get the same reply on the website as mentioned above.
Can ARIA do something about this please otherwise they may lose alot of buisness from me and alot of users.
Cheers, linton. I've had to email them as it just WILL NOT accept my redemption code.
Give me a phone number. That I can deal with.
Damn you, Modus Link.
Oh and also, just to add insult to injury Microsoft recently sent me an email to tell me I could download a complementary copy of Windows Vista Ultimate from http://connect.microsoft.com (for being in the testing program since Beta 1, and earlier).
I say this is a bad thing because they did so several weeks after I already bought the thing. >.<
[quote:adb1c13638=\"Hosser\"]Cheers, linton. I've had to email them as it just WILL NOT accept my redemption code.
Give me a phone number. That I can deal with.
Damn you, Modus Link.
Oh and also, just to add insult to injury Microsoft recently sent me an email to tell me I could download a complementary copy of Windows Vista Ultimate from http://connect.microsoft.com (for being in the testing program since Beta 1, and earlier).
I say this is a bad thing because they did so several weeks after I already bought the thing. >.<[/quote:adb1c13638]
Hi all,
Quick update.
I emailed them and go no response but managed to find a phone number from acer website.
00800 666 44 666 (UK Toll free apparently)
Rang them and they gave me a new redemption number, which didnt work :)
Rang back and they took down my old redemption number, COA, tel number and email.
They said that I should hear back within a week.
Thanks
Mark
[Removed at the request of the author]
I finally have had success when I sent an email to ModusLink who provided me with an alternative redemption number. I will be paying by cheque since I do not have a credit card. So far so good. I hope they don't **** up from here. Thanks ModusLink, we finally got there.
Hope everyone has success too!
Bye
Bought the OEM XP Pro -> Vista Business
Using the serialised form I enter all the details (including 0s for PC model and serial number) but am told \"We're sorry but we are unable to validate your coupon xxxxxxxxxxxxxxxxxxxxxx\".
Guess I'll be emailing moduslink like hilaaluk did.
Hi everyone,
Just would like to update people on the vista upgrade redemption procedure. If, like me you found that the vista upgrade coupon serial provided by Aria did not work. Then I would suggest you email Moduslink on the following email explaining your problem. Their email address is: mstupvistaemea@moduslink.com
Then despite their generic advice, you still have problems then resend an email with your serial number and they will probably give you another serial in it's place.
Enter that serial on the upgrade redemption website at moduslink and it should work. For those who have a credit card, then all well and good otherwise choose the cheque option or wire transfer whichever suits you. However, there are a few questions I still am still awaiting answers to and they are:
1. In whose name do I make the cheque payable?
2. what address do I send the cheque to? How will you be able to link my
cheque to my application?
3. Do I need to send any documents with the cheque?
4. Shall I send the cheque with the proof of purchase and redemption form?
When they sent me my new serial number they stated that it would not work until the following week. However, me being impatient as I am about Vista decided to go ahead with it anyway and lo and behold it actually went through and I have completed the online process without glitch. All I need to do now is send the cheque, after my replies to the above questions and the redemption form and invoice.
Hope this advice helps others. Let us know on this forum.
Best of Luck to all.
Shahid a.k.a hilaaluk
By the way, if you are upgrading from media center edition to the free Vista Home Premium Edition, the Handling charge and shipping fee comes to a total of £10.06
Hi. Im having similar problems with Moduslink. When I first applied over the upgrade site everything went fine. Trouble was that I did not have my credit card with me and could not finish the application. I tried again later and the COA number was rejected. Rang up moduslink and they told me that one cannot validate the COA a second time. They said they would attend to the problem. Oh man!!!! I am using a copy of the redemption form that I found in the web. Hope they accept it!!! Heres some links and telephone numbers:
https://www.targetsecure.co.uk/newtc24/default.asp?staticpage=vista_upgrade061106.html
http://event.asus.com/vistaupgrade/index_de.htm
Heres some numbers
AFC ModusLink Service Point Informationen
Das Angebot kann an jedem der folgend genannten regionalen Service-Punkte in Anspruch genommen werden:
Apeldoorn Lindon Singapore
Gebührenfreie Telefonnummer
+800 666 44 666
for UK, Germany, France, Italy and the Netherlands
+900 973154 for Spain
800-817-5602
North China: 10-800-6500488
South China: 10-800-2650501
Australia: 1800-603517
Korea: 00-798-6517346
Japan: 00-531-650393
Singapore: 1800-2221111
Gebührenpflichtige Telefonnummer
+31 88 0016102
(801) 222-4522
65-62423642
Gebührenpflichtige Faxnummer
+31-55-543 3946
801-431-5616
65-62417132
E-mail
MSTUPVISTAEMEA@
moduslink.com
MSTUPVISTANA@
moduslink.com
MSTUPVISTAASIA@
moduslink.com
Eskalations - E-mail
(nur in Ausnahmefällen für Microsoft Kunden)
MSTUPVISTAEMEACC@
moduslink.com
MSTUPVISTANACC@
moduslink.com
MSTUPVISTAASIACC@
moduslink.com
Postanschrift
PO Box 252
7300 AG Apeldoorn The Netherlands
Technical Upgrade Program
P.O. Box 1918
Orem, UT 84059-1918
enWindows Vista Upgrade Program
Blk 750 Chai Chee Road
#01-03, Suite 987
Techno park @ Chai Chee
Singapore 46900
Kontakt
Attention of: Eniko Dudas,
ModusLink Kft,
112 Nagytetenyi Ut,
H-1222 Budapest
Hungary,
501 Innovation Avenue
Morrisville, NC 27560
Phone: 919.405.4400
Fax: 919.405.4405
China: Attention: MSTUP-Vista Building 11, No. 99 Tian Zhou Road, Shanghai China 200233
Taiwan: Attention: MSTUP-Vista
ModusLink Pte. Ltd. Taiwan Branch
No.136 Jian-Yi Road, Chung Ho City, 235 Taipei County, Taiwan, R.O.C.
Japan: Attention: Vista Program
Kanagawa-ken Atsugi-shi, Okada 3148, Zip code 243-0021.
Nicht alle Windows Vista™ Features sind auf allen Windows Vista™ fähigen PCs
sorry heres in english
AFC ModusLink Service Point Information
Offers can be claimed at at any of the following regional service points:
Apeldoorn Lindon Singapore
Toll Free Phone
+800 666 44 666
for UK, Germany, France, Italy and the Netherlands
+900 973154 for Spain
800-817-5602
North China: 10-800-6500488
South China: 10-800-2650501
Australia: 1800-603517
Korea: 00-798-6517346
Japan: 00-531-650393
Singapore: 1800-2221111
Toll Paid Phone
+31 88 0016102
(801) 222-4522
65-62423642
Toll Paid Fax
+31-55-543 3946
801-431-5616
65-62417132
E-mail
MSTUPVISTAEMEA@
moduslink.com
MSTUPVISTANA@
moduslink.com
MSTUPVISTAASIA@
moduslink.com
Escalation e-mail
(only to be provided to Microsoft customers on exceptional basis)
MSTUPVISTAEMEACC@
moduslink.com
MSTUPVISTANACC@
moduslink.com
MSTUPVISTAASIACC@
moduslink.com
Mail
PO Box 252
7300 AG Apeldoorn The Netherlands
Technical Upgrade Program
P.O. Box 1918
Orem, UT 84059-1918
enWindows Vista Upgrade Program
Blk 750 Chai Chee Road
#01-03, Suite 987
Techno park @ Chai Chee
Singapore 46900
Return Address 1
Attention of: Eniko Dudas,
ModusLink Kft,
112 Nagytetenyi Ut,
H-1222 Budapest
Hungary,
501 Innovation Avenue
Morrisville, NC 27560
Phone: 919.405.4400
Fax: 919.405.4405
China: Attention: MSTUP-Vista Building 11, No. 99 Tian Zhou Road, Shanghai China 200233
Taiwan: Attention: MSTUP-Vista
ModusLink Pte. Ltd. Taiwan Branch
No.136 Jian-Yi Road, Chung Ho City, 235 Taipei County, Taiwan, R.O.C.
Japan: Attention: Vista Program
Kanagawa-ken Atsugi-shi, Okada 3148, Zip code 243-0021.
Not all Windows Vista™ features are available for use on all Windows Vista™ Capable PCs. All Windows Vista™ Capable PCs will run the core experiences of Windows Vista™, such as innovations in organizing and finding information, security, and reliability. Some features available in premium editions of Windows Vista™-like the new Windows¨ Aero™ user interface-require advanced or additional hardware.
Check http://www.windowsvista.com/getready for details.
All information contained in this flyer, specifically regarding the designatde redemption period and the availability of the upgrade program, is subject to Microsoft's respective upgrade policies and periodical updates. Please refer to http://www.windowsvista.com/getready. ASUSTeK will not assume any legal liability or responsibility for the accuracy or completeness of any information or process disclosed.
Windows Vista™ is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
ASUSTeK Computer Inc
No.15 Li-Te Road, Peitou,
Taipei, Taiwan
TEL: +886-2-2894-3447
FAX: +886-2-2894-3449
http://www.asus.com
ASUSTeK Computer Inc (America)
44370 Nobel Drive
Fremont, CA94538, USA
TEL: +1-510-739-3777
FAX: +1-510-608-4555
http://usa.asus.com
ASUSTeK Computer GmbH
Harkortstrass 25
40880 Ratingen, Deutschland
TEL: +49 2102 95 99 0
FAX: +49 2102 95 99 11
http://www.asuscom.de
[quote:0964cfd4ae=\"tidydarts\"]Hi, Glad to hear I'm not the only one having problems with the MS site :(
I was wondering if someone from Aria could comment on the redemption form I received from themselves for a Media Center/Vista Home Premium upgrade.
The form itself is a photocopy with the serial number written by hand - will Microsoft accept this (as they have to be mailed in)? The text on the form appears to suggest only original forms will be accepted.
I also ordered an XP Pro with Vista upgrade and this form was a Microsoft original, with a printed serial number and on thicker 'card like' paper.
Thanks,
Matt.[/quote:0964cfd4ae]
[quote:0964cfd4ae=\"Schnitzel\"]^Sounds a bit dodgey mate.
My forms completely printed (XP Pro/Upg to Vista Business), so is the serial number. Don't think it's a photocopy either.
I can't comment on this for sure though.
Perhaps PM Firerat in a day or so if you don't hear anything.[/quote:0964cfd4ae]
[quote:0964cfd4ae=\"m0nk3y\"]Yeah, MS let us sell our current stock with vouchers (Stock not distributed with vouchers) to prevent us having slow stock… Hence photocopies and hand written ones for a small amount of lap-over stock.. MS will not have an issue :)[/quote:0964cfd4ae]
Hooray, I finally managed it.
Ordered 1x Windows Vista Business x64. Shipping is £10.06 (gits).
It's not over though, as I still have to send off my Aria invoice and Upgrade Redemption Form. God knows if they'll accept it - I had to ring customer service to get a new Redemption number, and it's (obviously) different to the number Aria gave me. I eventually decided to ring back Customer Service and ask them if I should handwrite the new redemption number they gave me on my form. They said I should, and I did. =]
I'm going to the Post Office now to photocopy my invoice and redemption form before I send off the originals. I also recommend everyone makes thorough notes about when they did what, like when they sent off their invoice.
I'm just glad the Order Confirmation Number was only a few digits. If it was as long as the space on the redemption form I would have cried - I could not for the life of me understand the Indian woman from Customer Services...
Hi everyone,
Just to inform everyone of details if they are successful in getting their redemption number accepted and reahc the final stage of sending the cheque. Below are the details of who and where to send the cheque to:
Email id: 1800
Dear Customer,
Thank you for contacting the Upgrade Redemption Support Centre.
To answer your questions:
1. ModusLink B.V.
2. Technical Upgrade Program Vista
PO Box 252
7300 AG Apledoorn
The Netherlands
3. You can send your Proof of Purchase and your redemption form along with
the check.
Please write your order number on the back of the check AND on the Proof of
Purchase.
Kind Regards,
The Upgrade Redemption Support Centre.
Actually, apologies for being vague with regards to the answers I posted earlier which I received back from ModusLink. Answers are meaningless without their questions:
Q1. In whose name do I make the cheque payable?
A1. ModusLink B.V.
Q2. what address do I send the cheque to? How will you be able to link my
cheque to my application?
A2. Technical Upgrade Program Vista
PO Box 252
7300 AG Apledoorn
The Netherlands
Q3. Do I need to send any documents with the cheque?
A3. You can send your Proof of Purchase and your redemption form along with the check.
4. Shall I send the cheque with the proof of purchase and redemption form?
A3. Answered in A3
In addition they (ModusLink) said this:
Please write your order number on the back of the check AND on the Proof of
Purchase.
Kind Regards,
The Upgrade Redemption Support Centre.
Good Luck to everyone trying to sort this mess out.
My conclusion on Microsoft & ModusLink:
Poor Communication regarding redemption codes
Good support service
Bye
Hilaaluk
Phoned 00800 666 44 666. Given new redemption number. Entered and accepted successfully on website. Came close to cardiac failure when the payment seemed to stall !
Finally got my order number !!!!!
Good luck to everyone else. I'm off to hibernate till January 30th !
Here's a screenshot of my Vista desktop which I took a while ago - just to remind you of what you're fighting Modus Link for!
http://hosser.co.uk/temp/images/vista_flip3d_thumb.jpg (http://hosser.co.uk/temp/images/vista_flip3d.jpg)
(Click to view Fullsize)
HD Video + Isometric Window Compositor (Flip 3D) = Love.
And all for only 9% of my CPU cycles. (You can see the CPU usage gadget in the Sidebar)
just to say i had the same error, phoned the number got a new form code, thanks for the info.
When I click \"Check existing order\" and type in my order number/COA it states that my order is \"POP Validated\".
That sounds good. Hope it goes well for you guys too.
[quote:6fb3eb28d9=\"Hosser\"]When I click \"Check existing order\" and type in my order number/COA it states that my order is \"POP Validated\".
That sounds good. Hope it goes well for you guys too.[/quote:6fb3eb28d9]
Hi,
What else did you buy on your Vista order that you sent in on your invoice?
Would be interesting to hear if it was a mouse or keyboard etc.
Thanks
Mark
Hey linton,
I bought nothing else. Just the Windows XP Professional OEM Licence + Upgrade Voucher. You're thinking of the old OEM licence that required you to buy a piece of hardware in order to purchase an OEM version of the software. Microsoft overhauled that stipulation a while ago now, and only requires you to be a \"system builder\" to purchase OEM software alone.
Quite an ambiguous piece of licencing if you ask me, but that's Microsoft for you. =P
Don't worry about buying hardware, just grab the deal already! =D
[quote:12017ebda4=\"Hosser\"]Hey linton,
I bought nothing else. Just the Windows XP Professional OEM Licence + Upgrade Voucher. You're thinking of the old OEM licence that required you to buy a piece of hardware in order to purchase an OEM version of the software. Microsoft overhauled that stipulation a while ago now, and only requires you to be a \"system builder\" to purchase OEM software alone.
Quite an ambiguous piece of licencing if you ask me, but that's Microsoft for you. =P
Don't worry about buying hardware, just grab the deal already! =D[/quote:12017ebda4]
Cool mate,
Have placed my order online ok and mailed off my invoice.
Im wondering if this upgrade actually needs XP installed before installing vista, or if It just needs the original XP disc for a \"disc check\" at the start.
M
Northernbloke
19-12-06, 16:09
OK tried to register the vouchers with the 2 copies of XP Pro OEM I just bought from Aria. followed the steps on here, but still get a message about the redemption form numbers not being accepted.
the 00800 666 44 666 number appears to be disconnected, any one else got any ideas I can try next please?
Northernbloke
19-12-06, 16:55
edit - the number is working intermittently
just spoke to Patricia who was very helpful and resolved almost all of the problems - got one copy registered and an hopefully do the other one tomorrow after the COA reset she did has filtered onto the system.
thefrecklepuny
23-12-06, 00:46
Well here's my arduous tale on the subject....
Ordered a copy of Win XP Pro OEM from the good people at Aria. Did not need to purchase any hardware either, so the new MS policy must be working. So far, so good. Needed a new copy anyway....
I got a redemption form printed on thin card stapled to the XP packaging. I tried entering the redemption no. on the MudusLink site, several times, but no joy!!!
I then phoned the number mentioned in these posts. The 1st time, I get through to a Dutch chappy. I told him I'd like the Vista 64bit version. \"But your running a 32bit version of Windows\" he says. \"You need to order the 32bit version of Vista\" I reply that I would like 64bit as I have a 64bit system.
We go back and forth on this one for around 5 mins. He then tried to enter the redemption number at his end but had no more luck than I did. Eventually, he tells me to try again at my end. I put the phone down and triy again. No joy.
I phone a second time and speak to another person, who also has probs with my redemption no. He then gives me an alternative no. which I write down and enter. Expecting failure, the new no. was accepted!!! WooHoo!!!
I now have a copy of Win Vista Business 64bit ordered for just £14 P+P!!!!!!!
So just like thefrecklepuny above, the package arrived in double quick time from Aria (as always :D ) and the the same problem with moduslink as everyone here has had.
So I phone them and laid back Dutch guys \"yeah man - there's a problem with the site - it'll be fixed in a couple of days. This was about 10 days ago.
So I e-mailed them 3 days ago and no response so far.
I don't think I'll be bothering to try again - I'll just stick with XP for those few applications I cannot use on Linux
Northernbloke
16-01-07, 22:47
I'm sick of calling them and e-mailing them
I've spoken to the very helpful Patricia who sorted out the problems with the reference numbers on the forms not being recognised and generating new ones for me, and also re-setting my COA when the website bombed out halfway through one of my registrations.
Finally I get e-mails confirming my upgrades and asking for proof of purchase. I email the PDF receipt from ARIA to MSTUPVISTAEMEA@ModusLink.com as requested and nothing - 10 phonecalls and 3 repeat e-mails later and still nothing.
I'm sick of telling them when I call that they provide an e-mail address to be used to send in the proof of purchase BUT in the same e-mail further down they tell you not to use that e-mail address because it's not monitored and will not be replied to. The staff on the phone say it's the only e-mail the have available and to keep trying...........
I've even raised the issue with moduslink marketing and head office but no-one is interested in sorting the problem out - it will cost me money to post/fax my proof of purchase whereas e-mail is free and slightly more environmentally friendly than transporting an envelope.
Guess I've got no choice but to pay the postage and sad \"sod it\" to the environment.
Jeremy_HHA_NZ
23-01-07, 03:57
I'm starting to think this is a scam to get XP Pro owners sick of the upgrade process and just buy the copy retail.
I have 9 machines running XP Pro x64 all purchased 1 month ago, and also 1 XP Home about 1.5 month ago.
Tried the redemption form 3 weeks ago. But got the invalid COA message. None of the XP Pro COA numbers work... why? They are all valid.
Then tried the XP Home redemption, and it went straight though. The only difference is that the XP Home to Vista upgrade is costing $150.56 NZD, the XP Pro to Vista will cost about $30 NZD for postage.
But now I still have to wait 4-6 weeks for my Vista Premium, which I think I'm going to cancel the redemption and buy it at wholesale for $163.00 NZD (an extra $13 but get it a whole lot quicker, I really don't see the point of the redemption form for XP Home).
Have emailed Modus link regarding my XP Pro redemption and have had a reply to say they are looking into it, but still nothing and still doesn't work 2 weeks on, and no reply to subsequent emails. There is no toll free number from NZ to moduslink so have left a voice message but still no reply.
It seems like a total sham, anyone got any suggestions on who to esculate this with? Microsoft won't talk about it, moduslink just won't talk.
Jeremy
[Removed at the request of the author]
Is it an upgrade or full copy we are getting?
The reason I ask is that i have just read this.
http://www.dailytech.com/No+More+Clean+Installs+Using+Upgrade+Discs+With+Wi ndows+Vista/article5887.htm
Seems you cant do a clean install from a upgrade copy, so im really pi*s*sed off if this is the case.
Seems you can also get an OEM FULL copy of Vista Premium on another website right now and it works out £5 cheaper.
So this whole buying MCE 2005 and paying £10 for an upgrade may be a complete con for us. IMHO
Mark
While I would not recommend hacking anyones site out of retaliation, The penalties for this is too sever to even consider. :nono:
I would recommend starting legal action for breach of contract, when my partner purchased a copy of Windows XP Pro OEM and a Dell XPS 600 from Aria, part of the sales deal (contract) was for an upgrade to MS Vista to be supplied on application, while it is stated that this is a free upgrade the software does have a market value and to obtain the product elsewhere one would have to pay that market value, ergo..this is where the loss occurs, as OEM software cannot legally be purchased without qualifying hardware then the consumer has the right to purchase the next equivelent product and claim ALL the cost's of this, so for instance, If you could not purchase an OEM copy without having to spend more cash on extra items to qualify then you are entitled to purchase a retail copy within certain limits and charge the whole amount back to your original contracted supplier. I have tested this in the small claims court and it is a very successful accepted argument. 8)
Be warned though, you cannot purcahse an OEM copy with qualifying hardware and charge the cost of the hardware back as well.. :nono: :nono: :nono: this is called \"betterment\" and is not allowed at all,
I do not know who is to blame for giving folks the runaround when trying to order the upgrade, however, I do know that the person ultimately responsible is the seller, it is the seller that advertises the upgrade as part of the offer and the seller who is duty bound to supply it if in the event their agents/suppliers fail to do so.
My voucher states that I should receive the upgrade product within 6 to 8 weeks following the completed redemption form being submitted correctly and/or the same timespan from launch of the product in my particular country, whichever is later. Both of these dates are conditionary on the redemption form being completed on-line correctly and succesfully.
If I cannot register/order/complete the on-line verification form then how am I to obtain the product. I personnaly have spent many times trying to register my qualifying product only to find that the site is \"unable to verify the voucher code\" :shock:
I personnaly will not be forced any longer into lengthy or costly or time consuming telephone calls or correspondence to obtain a product that the distribution of which has not been properly thought out or implemented to a reasonble degree.
I will just serve a county court summons and let the seller explain the actions of itself and its suppliers to the court.
Unfortunately, :( it is Aria that has made my contract and it is embarrassing to be forced to act against them after such a good purchasing experience, however, this is business and I cannot let my previous state of mind or purchasing experience conflict/colour or override this situation.
I will keep you all updated as to the progress of my situation.
Just my Vista Cent's worth.
Cliff.
but you can buy oem without buying hardware now..rules changed a while back
Thanks for the heads up on that one Biodoid. my bad.
Hi again Biodoid, I did a search to read up on the OEM guidlines and found really very little but I found the info in the link below interesting in that it says that qualifying hardware still has to be purchased to use MS OEM products on a system.
http://www.bluesolutions.co.uk/pdfs/shops/microsoft/OEM-Licensing-FAQ.pdf
Can you point me to where it is stated that this is not the case now, I was under the impression that we still had to buy qualifying hardware when buying MS OEM software, any pointers in the direction of the definitive answer on the MS site would be helpful, thanks in advance.
Thanks for your time.
Cliff.
Just checked the document properties of that PDF.
http://www.rocklessons.co.uk/aaron/oem.jpg
The rules changed after that!
I think this is what you are looking for.
http://oem.microsoft.com/downloads/licensing/newLicense.swf
http://www.rocklessons.co.uk/aaron/oem2.jpg
:)
[Removed at the request of the author]
my pack was not opened and I am not a system builder, I purchased a fully functioning Dell Pc with XP home installed on it...and at the same time purchased XP Pro OEM, therefore, If one was not a SYSTEM BUILDER then one would have to buy a piece of qualifying hardware to legally purchase it. I will contact microsoft authentication today to get the definitive answer. I will ask what the definition of system builder is.
I am with PrivatePyle@Work all the way in that responsibilities should not be overlooked or ignored. Unfortunately is this day and age the bending force on those responsible can, in the main, only be applied through judicial review. Most other reasoning goes unheard.
I will post what I am advised by Microsoft.
Cliff.
Well, Well Well, I have spoken to Microsoft UK on 0870 60 10 100 and have been advised that after August 2005 microsoft does not recognise ANY hardware as qualifying, If one is NOT a recognised SYSTEM BUILDER then one CANNOT legally purchase an OEM copy of their operating system...Simply putting the software onto a pre built pc DOES NOT make one a recognised system builder or so I am advised by Microsoft...Oh Dear! :shock: Therefore, I stand by my first post and advise others to seek advise as to purchasing OEM software BEFORE parting with the cash.
I have been asked to provide my full purchasing details and copies of the transaction to Microsoft and am waiting for a call back from their Authentication and Compliance Team, seems I have opened a can of worms and this is sad as it seems this will be costing me money now.
I cannot legally use this software nor would it seem the upgrade copy of Vista as both would have been obtained outside the licensing agreement.
So...sorry guys, unless you are a recognised system builder you cannot buy MS OEM operating system software.:nono:
Now I know why my enquires go unanswered :roll: should have known!
Will keep you posted.
Cliff.
Just checked on the modus website and my order has not changed status. Still showing POP/COA validated as it has for weeks.
Anyone showing shipped on their order?
I too am rather disappointed. I have emailed Aria customer services about this and received no response. [I emailed them on another matter too and received no response. 2 out of 2 failures to respond to 2 separate support requests from a customer is pretty bad service in my view].
I too am showing COA validated on the website. I did get an email in response to my email to moduslink and so sent my proof of purchase as pdfs to that email address. It would appear not to have been processed.
What Cliff describes seems to contradict what Aaron describes? There are many companies selling OEM Vista but some of them have advice about the requirements. There was no such advice on the Aria site. I do feel Aria have a duty to clarify the situation.
Hopefully if anyone receives their copy of Vista they will report it here.
Useful link and accompanying discussions about OEM Vista (http://www.pcmag.com/article2/0,1759,2087792,00.asp)
Hi mattev, I read your input with interest and also the link you provided, thanks for that it was very helpful to me at least :D it seems that what I have been told by Microsoft is the correct interpretation then, I am not a recognised system builder so I cannot use the Xp Pro OEM software legally or any OEM Vista upgrade obtained by it's former qualifying purchase. :shock:
I did not read anywhere in your link where it stated that ANYONE could buy an MS OEM operating system and legally install it and use it without falling outside the T&C's of the license.
The first condition to be met is recognised SYSTEM BUILDER, therefore, I fall at the first hurdle and should have been advised by Aria. :evil:
Me wanting to put XP Pro OEM or Vista Business OEM on my Dell PC does not make me a SYSTEM BUILDER does it... well not according to Microsoft it doesnt, now if I had a little shop or even a home business and built/sold? PC's all day then I would argue that I was a system builder...err...but I dont and I'm not and Aria should not have taken my cash without the correct advise at least. :evil:
Did I ask them for advise..err...Nope! :roll:
But? did I expect a professional company to do the right thing by me and use their knowledge of the issues arising.. Yep!
I was not, probably like millions of folks, aware that the licensing T&C's had changed dramtically, I was only aware of my past experience that I had to make a hardware purchase to qualify to buy MS OEM operating system software.
Aria as a professional company must be up to date with licensing regulations from Microsoft...surely :?:
I wonder how many others will get burnt by this.?????
Still, all is not lost, I will be able to hopefully convince a county court judge to rule in my favour, and learn a lesson, that being do not trust anyone..err.. ever! :evil: :evil: :evil: :evil: :evil: :evil:
I feel Vista may be just clever marketing hype, but it worked on me :lol: so I will go and buy a pukka retail copy from a pukka company (not a bloke called Del Boy in a pub, who supplies \"stock\" with bit's missing which is what I feel like I have already done) and give it a whizz. I have nothing to lose but my sanity during installation :lol:
Cliff.
[Removed at the request of the author]
Hi PrivatePyle@Work
1) Why are online retailers being allowed to sell OEM copies of Windows OS if MS have changed the rules to seriously limit the number of customer's who can legally use it? >>>>> A pukka question indeed????
2) Why are none of the retailers saying anything about it? Sure they can still set it to you \"at your own risk\" bla bla, but surely they ought to at least warn you that there are to legally install it you must qualify as a \"system builder\".>>>>>>> I think the answer to this is PROFITS!
You mentioned that students were given copies of XP OEM, As far as my telephone calls and investigations go, special rules apply to educational establishments and students, handing out these for students to use is perfectly legit but ONLY for use while they are STILL students.
As I work in a sensitive and secure environment I cannot risk having anything on even my own personal PC that is \"ifffy\" :nono: I do feel I have been grossly misled indeed just for someone's dollar profit. My new Dell Ultra Extreme XPS 600 PC from Aria is brill though, good price too :lol: its a just a shame that the PC deal that I thought I had got has now risen by the cost of legally uninstallable XP Pro software :(
If you are in the position where you are not liable to have your personal property/PC audited to governmental standards then I feel you may \"get away\" with using this software outside the licensing T&C's, (I am not condoning this, but I do live in the real world) however, I feel that I should not be exposed to the perceived risk's real or not.
I feel that the silence of Aria and many other companies regarding this business practice is very telling indeed, for if the situation was perfectly OK then we would have gotten shot down in flames by now...all I will say is ..... Listen to the silence...It tells it's own story.
Cliff.
I checked my order status today on moduslink. I had filled in all the forms, emailed them off and even paid (the money has been taken from my bank account).
My order status was COA Validated.
Currently it is \"Order is cancelled\"
For some reason moduslink have cancelled my order, I did not recieve an email stating it had been cancelled and as I paid by wire transfer, I'm pretty sure they will not be refunding my monies.
I phoned moduslink, and after 35 minutes on the phone have got no where, I've emailed Aria, and no reply yet.
Anyone else been cancelled without warning?
I have just tried to check my order and it is coming back with unrecoverable error, try again later.
Moduslink have been appalling since this business started, and show no signs of improving.
Worst part of it all, I went for the upgrade route because I thought it would be the cheaper option. Turns out its actually the most expensive option!
Media Centre 2005 : £60.55 + £6.95p&p + VAT + £10.56 Modus p&p
Vista Home Premium £59.95 + £6.95p&p + VAT
So Vista is cheaper than Media centre, and I would have it by now and I wouldnt have to pay Modus £10.56 AND I wouldnt have all this stress of wondering if I'm now out of pocket with Media Centre, plus the £10 and everything. I have to wait for Modus to answer their email (if they ever will) if they don't I have to phone up again in a week, and after that (if they do uncancel my order) I have to wait 6-8 weeks for delivery, if I'm *lucky* I'll have Vista by the time they release their next OS >.<
dgwebb... please do not waste your time with Modus, Your original suppliers are the ones whom are obligated to supply or refund...simple... why people keep doing the suppliers work for them and getting nowhere is beyond my comprehention.???
I, like you have failed to obtain the softwear, however, at least you got validated...most of the poor buggers on here cant even get that.
Sorry to read about your cancelled order, I would be tearing phone books in half by now if that was me.
I suggest you ring your supplier and keep ringing every day until they supply the upgrade or refund you.
Or alternatively, seek compensation through your local county court.
Cliff.
Suggest anyone with problems contact Phil Bowery as per this reply to my e-mail to customer services.
The only issues we’ve encountered regard the redemption code, as some were issued incorrectly.
If you woyuld be kind enough to pass on my personal email address; philip@aria.co.uk, I will happily deal with any complaints people are voicing.
I have replied to any emails from customer having issues redeeming their upgrades which have been sent to our customer service department, but I can’t imagine where peoples emails have been sent to in order not to receive a reply.
Kind Regards,
Phil Bowery
See this for your answer guy's and make up your own minds as to the incompetency of some folks.
http://www.lucyslair.co.uk/viewtopic.php?t=1573
\" I have replied to any emails from customer having issues redeeming their upgrades which have been sent to our customer service department, but I can’t imagine where peoples emails have been sent to in order not to receive a reply. \"
err..let me see now...where did I send e-mails to..errm.. maybe Customer Services >> cserve@aria.co.uk Rolling Eyes Rolling Eyes
Ask Phil to check the bin in his CS department..he may find what he's looking for in there. Laughing
I suggest the readers of this forum scan the post's to see just how many users complain about e-mails being ignored or grossly delayed, I rest my case!
This becoming a joke, well at least all my co-workers think so. This thread is now shared around our office on the hour, at least the hilarity of it all brightens our day. Laughing Laughing Laughing
Guy's.. you don't require a solicitor or legal representation to issue County Court proceedings, Rolling Eyes that's the whole point of the small claims procedure, so you wont be lining anyone's pocket except your own...getting your cash back!
I, for one, have bit the bullet and ordered a pukka retail Business edition copy from a professional company, yeah! it cost me.. but not as much as a new wig, the result of pulling my hair out Laughing
Have fun folks... I'm done here!.. and so is my wallet!
Cliff
Hi Guys..found this nugget on another forum... seems I will be in for a surprise with my new shiny Dell purchased from Aria.
Someone send me this note:
\"Just more crap to worry about with these great \"buy xp now, get vista later\" deal. If you choose to purchase an upgrade version of Windows Vista to upgrade XP, you will no longer be able to use that version of XP, neither on another system, nor as a dual-boot option. The key will be invalidated, preventing activation. \"
He based this comment on the part of Vista's EULA which says:
13. UPGRADES. To use upgrade software, you must first be licensed for the software that is eligible for the upgrade. Upon upgrade, this agreement takes the place of the agreement for the software you upgraded from. After you upgrade, you may no longer use the software you upgraded from.
It's understandable MS would say that's it's not legal to do that, but is it technically possible for them to do that?
Let me explain:
Per the MS instructions, to upgrade from XP to Vista, you're allegedly supposed to have a \"compliant\" (i.e., activated) version of XP installed. Once you have that, then you stick in your Vista disk and go on from there. Presumably, this is when the \"deactivation\" would occur. There's certainly nothing technically impossible or even difficult for MS to put the XP product key on some \"no good no more\" list.
But what happens when the OS gets hosed and you need to start all over again?
The MS instructions imply you have to have XP installed. OK, you do that, but then you have to activate it. If your XP product key is on some \"uhh, uhh\" list, it won't activate. But if you can't activate XP, you can't install Vista. Catch-22.
I suppose one could call Redmond, but how many millions of phone calls would that generate?
You probably already know that it turns out you don't have to reinstall XP to install Vista from an upgrade disk, you just have to install Vista twice, first as essentially a trial, then \"for real.\"
In that situation, you don't have to worry about XP product keys, deactivated or not, because there never is one.
However, if that's the case, the way to \"upgrade\" is not to, but rather to use the trial/full method. That avoids any possibility of \"deactivating\" the XP key, and let you do what you like with XP (subject to XP's activation restrictions; sticking an activated XP on a different system will likely find you calling Redmond, but it ought to work for a dual-boot).
Or MS could attempt competency, explain just what the hell they're trying to achieve by this, and if they're really out to deactivate numbers, just create a new activation screen for Vista upgrade disks where you put in both the XP and Vista keys in order to activate.
What a botch!
P.S. If your response to all this is \"Who cares, I'm just going to buy an OEM copy,\" tomorrow we'll talk about the rather bigger shaft MS has you and especially your Dell-buying friends.
Ed
:shock: :shock: :shock: :shock:
Cliff.
Yeah, thats one of the main things I dont like about Vista is this whole restrictions on how many times you can install it etc. They seem to be shooting themselves in the foot, or creating alot more work for themselves..
thefrecklepuny
03-02-07, 13:02
Nmmm....still have not gotten my Vista Business DVD yet either...
Should've mentioned this already, but I phoned up moduslink a few days ago with regards to my order. I was told that they should be shipping by the 21st of Feb. We'll see.....
In the continuing adventure that this upgrade has become, in the last week my order has gone from POP/COA validated to Order received and back to POP/COA validated again.
I e-mailed Moduslink over a week ago and just got a reply from the U.S. office saying they have not received my proof of purchase, which is contradicted by their own website!
[quote:29f35c0011=\"dab1630\"]In the continuing adventure that this upgrade has become, in the last week my order has gone from POP/COA validated to Order received and back to POP/COA validated again.
I e-mailed Moduslink over a week ago and just got a reply from the U.S. office saying they have not received my proof of purchase, which is contradicted by their own website![/quote:29f35c0011]
Mine went to POP/COA Validated and yesterday got an email saying it has just been shipped.
All in all this process has been a bit of a time waste as I could have got OEM vista version cheaper.
thefrecklepuny
13-02-07, 18:01
Things have taken a turn and not for the better!!!
Phoned Moduslink AGAIN!
This time, rather than a human voice, one gets an automated message reading out a list of options. These options direct you to a website. You CANNOT get through to a human operator as the message terminates.
I guess Moduslink are sick of our calls then!!
has ANYONE had their Vista DVD from these jokers yet????
I got vista today, downloaded, and legal key, all for £60, and ultimate oem too!
[quote:d58fef5a0d=\"blaineoliver\"]I got vista today, downloaded, and legal key, all for £60, and ultimate oem too![/quote:d58fef5a0d]
Details please mate :)
bay, got it from a seller, who is a system builder: cant link as it would be deleted, hes got good rep tho. Only like 3 left.
When i purchased my new HP computer i was told to order off the HP site the winows vista upgrade which i first attempted on january 7. However, the modus link site wouldnt take the COA number.
So after spending 3 hours, yes thats three hours, on the telephone with hp moduslink and who the heck else knows, somebody takes my order verbally and keys the information in. At that point they tell me to expect shipment in 6 weeks.
As mid february came , i returned to the moduslink site and only saw \"coa validated\" no expected shipping date. So i spent five hours with hp, microsoft and modus link to learn they required a proof of purchases. (note this is now 8 hours on the phone with hp and thier agents)
When i asked why they didnt tell me this when i ordered this upgrade they told me , \"we send out an email\" to requet this information. I never got anythign from them. After spending another 5 hours i was getting waltzed around like a chieap date and only saw that the anticipated shipping date after being referred again to their site showed april 8.
Again they waltzed me around for another 5 hours yesterday in essence telling me tough luck but you wont get it til that shipping date. At that point i asked them why ive had to spend so much time on the phone with them instead of them sending me an email in january to request the so called proof of purchase and to read me back the email address i had given them. Suprise suprise, they read back my email adress that i had spelled for them repeatedly when i ordered incorrectly.
It seems to me, i am being screwed because they screwed up and owe me something other than an apology. Hp blames me for not reading their FAQ page from their site regarding windows vista yet when i told them there were no questions i had as youre advertisng and packaging stated i had the free upgrade and i clicked on the express order link not the one you say i should have clicked to read FAQ's.
Is anyone aware of any class action suits regarding this shoddy outfit/hp or even microsoft regarding this crappy treatment?
[Removed at the request of the author]
After all the hassle with Modus, I've emailed MS and its been escalated to head office. I now have to send them my number so they can telephone me to discuss the problems I've been having. Hopefully MS themselves will resolve the issues I've been having, the main one being I've now paid twice :evil:
[quote=\"dgwebb\"]After all the hassle with Modus, I've emailed MS and its been escalated to head office.
I spoke with a us representative of modus link today when i called thier main corporate offices in usa here. Apparantly, I am not the only irate customer and thier operator at the swtichboard gave me a name of a speical person set up for we clients.
As for Microsoft, I spoke with them as well today via phone in Redmond Washington and learned as it is an OEM upgrade they are not responsible and to call the maker of the puter. Who directed me in circles back to the phone number for modus link's support.
After explaining all this to their marketing representative after their phone room not willing to give me the corporate offices i did ask who is actually thier client? They said both the maker and microsoft so it seems that nobody wants to take responsibility for this shoddy supplier.
My order status just changed to \"Order is shipped\"
Yay. Not that I need it... I'm running genuine Ultimate as we speak... =D
Hi
I have problems with my vista upgrade, wondering if anyone could help...
I was first sent a redemption form number from aria that did not work, so i emailed them asking why it wouldnt work. To be fair, i recieved an email back within a couple of days with a new number. And it works.
But then the moduslink site trys to charge me about £40 for the upgrade, along with shipping and handling on top. When i first bought my computer, i thought i was recieving a FREE vista upgrade, and it shows on the reciept i have that i have paid £46 for it.
Can someone please explain what ive paid for.
Thanks
[quote:6d2270f3db=\"peter0860\"]Hi
I have problems with my vista upgrade, wondering if anyone could help...
I was first sent a redemption form number from aria that did not work, so i emailed them asking why it wouldnt work. To be fair, i recieved an email back within a couple of days with a new number. And it works.
But then the moduslink site trys to charge me about £40 for the upgrade, along with shipping and handling on top. When i first bought my computer, i thought i was recieving a FREE vista upgrade, and it shows on the reciept i have that i have paid £46 for it.
Can someone please explain what ive paid for.
Thanks[/quote:6d2270f3db]
I'm assuming you bought Windows XP Home Edition. That upgrades to Windows Vista Home Basic, at an extra cost - the cost you have described there.
Had you bought Windows XP Professional or Windows XP Media Center editions, you would only have paid the \"nominal fee\" of around £10. However, these editions of Windows are more expensive.
Yes i do have XP Home Edition. On the moduslink website, if I enter that I have XP Home, it gives me two options, both the premium vista, and the basic. But both are at an extra cost. Basic is an extra £20 (approx) and premium about £40. Then they add shipping and handling costs on top. So I dont understand what I have paid for when I purchased my computer. It says on the receipt 'Software Upgrade XP Home With Vista - £46'
So if I was to go for the Basic Vista upgrade, I'd be paying £46 intially with my computer, then approx £20 for the upgrade, then another £15 for shipping and handling. Surely there's something wrong there?
Peter
[quote:a430b51789=\"peter0860\"]Yes i do have XP Home Edition. On the moduslink website, if I enter that I have XP Home, it gives me two options, both the premium vista, and the basic. But both are at an extra cost. Basic is an extra £20 (approx) and premium about £40. Then they add shipping and handling costs on top. So I dont understand what I have paid for when I purchased my computer. It says on the receipt 'Software Upgrade XP Home With Vista - £46'
So if I was to go for the Basic Vista upgrade, I'd be paying £46 intially with my computer, then approx £20 for the upgrade, then another £15 for shipping and handling. Surely there's something wrong there?
Peter[/quote:a430b51789]
No, that was the Vista Basic upgrade deal, I'm afraid.
Just thought I'd let everyone know - I recieved my copy of Business this morning. It comes in a jiffy bag, packaged in a standard transparent DVD case with a manual and a licencing sheet. The COA is on the back of the DVD box. You are of course, as a system builder, required to attach it to your PC. Mine has two now. One Windows XP and one Vista COA. =D
Thought it was a shame they didn't ship them in the nice retail boxes, but I never really expected that from Microsoft.
I phoned the muppet show that is Moduslink at 1130 today as my order status had changed from POP/COA validated to Order received. I was assured that all was OK, and I should be patient.
I have just received an e-mail from Moduslink, in reply to one I had sent them days ago, saying my order is cancelled and I have to start again. No reason is given for the cancellation.
My order is still showing as Order received on their site.
It must have taken ages for Microsoft to find a sub contractor this incompetent.
thefrecklepuny
08-03-07, 22:01
Wahey....!!!!! :D
Just visited the moduslink site.
It says my order has been shipped!!!!!
:D :D :D :D
thefrecklepuny
25-03-07, 13:42
Got the upgrade yesterday (24/03/07) in a white jiffy bag!!!!
As I already have the OEM ver of Vista Business, I'll be selling this one... :D :D :D :D :D
Ordered the upgrade on Moduslink's website, gave a Maestro card as payment (after discovering it couldn't accept Visa debit cards) & emailed scanned proof of purchase at the start of January. Still waiting for the upgrade to arrive...
6 Jan received email confirming order number
23 Feb received email confirming proof of purchase received (!), order complete and upgrade would arrive within 4 to 6 weeks
30 March received email advising that they could not process my order because they were \"awaiting payment from my bank\" and providing account details to send funds to within 10 days or order would be cancelled.
4 April phoned Moduslink, eventually got an operator who checked my order number, he confirmed that my order was being processed, that they had my card details for payment, that I should receive the upgrade \"soon\" and that I should ignore the email about bank transfers since he thought it had been sent to \"everyone\" but was in fact only intended for those who had chosen to pay by bank transfer.
Throughout this time checking the order status online has given wildly varying results, moving forwards then backwards seemingly at random. Checking again just now, the status is back to square one with \"order received\", although it's been through all the \"validated\" and \"completed\" phases over the last few months.
Not holding my breath for the upgrade to arrive. As the party with whom people have contracted to buy this product, and being the only people involved who are based in this country, Aria can probably expect a good few small claims court actions in the next few months I suspect...
Having started again after my original order went to \"Order received\" , Moduslink cancelled my second order!!
The fools have now told me my original order was not really dead, so I have sent all the usual documents off to them. I got the e-mail asking me to transfer money to their bank on Friday and have done so as the credit card I used to start this in November has expired.
I have pm'd and e-mailed Lucy with no result.
I feel a need for some legal action!!
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