View Full Version : Aria (Digimate) 22" monitor suddenly has no native resolution.
Hey, I got an Arianet 22" monitor about 3 months ago, specifically a digimate (I think digimate anyway, the logo on the front is DGM - I can check the box if it matters)
It's worked fine until now, then when I turned it on today (it worked earlier today too!) the native resolution of 1680x1050 doesn't appear. It defaults to 1440x1050, with an array of other options, of which only some were available before.
I thought at first it may be my laptop (the monitor is used as a secondary monitor most of the time), but testing on my Eee and xbox 360 reveals the same issue.
Anyone know what the issue may be and how to resolve it? I'm pretty certain the wires weren't knocked between starts, and I've checked the connections and all the standard jazz (have you tried turning it off and back on again? - Mrs Doyle). Nothing helps.
It would probably be survivable if the native resolution appeared at all (I could just set it and leave it) - but since I can't select it at all I'm limited to 1440x1050 or 1680x900 (you would've thought it would allow the combination, since it clearly thinks the monitor can do both - but no) and some larger-than-native resolutions which I've not attempted to try in case it screws things up royally.
Any advice?
Thanks :)
A dodgy cable? I got a vga extention lead for one of my pcs and the pc couldn't detect the monitor with it in place and as such wouldn't give the correct resolution options. Removed the extention lead and it was ok. In my case i don't think the cable was dodgy but it didn't have all the connections, bit like a cheap scart cable, so wasn't sending the correct info back to the pc.
It's a possible. Unfortunately I don't have another VGA cable with me, but I guess it could be - I'll try to borrow one :-)
Strange how it would suddenly go without any real reason though.
Is there an anologue/digital setting in the menu? or a button for this?
I can change analogue-digital yes, although it only switches between the VGA and DVI connections.
I've just re-checked and the xbox actually does output at native, and the monitor menu still says it's 1680x1050... so the fact that both laptops are confused on one cable, but the xbox on a different cable is fine, suggests to me that you're right and it's the cheap-assed aria cable that's causing the problems. I'll see if I can borrow another VGA cable later to be sure.
Anyone reckon aria will send me a new one without having to send the whole bloody monitor back?
post your EC number and someone in cserv will prob look at it
EC? Cserv?
Don't know what either of those are :)
EC = Ecumenical Communion
CServ = Centre For Service Research (http://centres.exeter.ac.uk/cserv/), University of Exeter Business School (http://business-school.exeter.ac.uk/)
:)
Aaron you are a bad man. :lol:
Aaron you are a bad man. :lol:
I try... ;) :lol:
Anyone know what ELSE they may stand for? :)
Sorry, just messing :D
EC will be your order number.. So any order you place will be something like EC843959 and you should have that in an email somewhere.
Cserv is Customer Services :)
EC1034552
Not sure if you meant for me to post it here or get in touch with them, I posted it here for now: I can email them if that's what's required.
The problem with sending the whole monitor back is that I live in University halls of residence at the moment. Deliveries are okay - they just get dropped off at the porter's office, but sending it back would be a pain. Couriers wouldn't be able to find me, and I can't really get it to the post office too easily (22" monitors being fairly bulky to carry around)
I know the monitor itself is fine, (the Xbox happily running at native attests to that) I'm pretty sure now that I just need a decent quality replacement VGA cable.
If you PM your delivery address then I will get you a cable sent out to see if that helps with your problem.
I have also sent you a PM regarding this.
Also Aaron be nice to Aria customers :evil:
http://freespace.virgin.net/lovely.perfume/Slap.jpg
should have been this me thinks ;)
http://i238.photobucket.com/albums/ff185/tystar75/slap.jpg
http://media.nowpublic.net/images//7a/c/7ac93687f6ca4fffe668c8f766f0a3be.jpghttp://www.flickr.com/photos/questinglibrarian/2683840761/
Also Aaron be nice to Aria customers :evil:
http://freespace.virgin.net/lovely.perfume/Slap.jpg
I was. :evil:
Sorry, just messing :D
EC will be your order number.. So any order you place will be something like EC843959 and you should have that in an email somewhere.
Cserv is Customer Services :)
Nope, I'm definately insulted sorry. And I'm definately never buying anything ever again (from anywhere that is! You've put me off shops entirely)
Apart from when I fill my money box, at which point I'm buying most of a system.
You cable will be flying its way other to you for early next week....
Okay, turns out the cable isn't the problem (Funlester, check PM).
I've just borrowed a friend's cable (From an aria 19" as it happens) and it's not made any difference whatsoever.
The only thing I think it could be is that the resolution settings aren't being sent from the monitor to the laptop. If it's not the cable (checked) and not the laptops (same problem on both laptops? Unlikely)... I can only presume that the xbox doesn't check whether the resolution it's sending is allowed and just sends 1680x1050 because I tell it to.
Presumed problem: VGA port on the monitor. Does this mean I'm going to have to RMA the whole thing?
Update: getting slightly annoyed here
According to the RMA Aria wish me to return the monitor direct to digimate. Okay... two issues here.
1) The name given when the monitor was sold to me was ARIANET, not DIGIMATE. You sell me a monitor as an Aria monitor, you can bloody well fix it as an Aria monitor.
2) According to retailers obligations, sale of goods act blah blah:
"If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty."
etc etc.
So yeah, be grateful if one of the Aria staff could get in touch with me about this - I don't know whether it's just a dodgy automated message, or Aria policy is actually a pain in the backside; but I could do with some clarification as soon as y'all start work in a few hours, if you don't mind.
My dual problems being that:
a) I have no real access to a phone (and certainly not one I can make £0.60/minute calls from) and I have to send any citylink parcel with prior notice from an office a short distance from my accommodation (the delivery address).
Thanks, and apologies for the rant if it turns out that it's just an automated message.
Okay, an update - putting it in it's own post for the sake of it being pretty much all new.
Essentially I've found a "hack" fix to an intel driver to allow me to use the correct resolution: the problem is confirmed as the monitor not sending the correct resolution information through the VGA port. Once I force the laptop(s) to accept the resolution and they send it, it works fine.
Now, I don't mind using this driver: it saves me the hassle of RMAing a monitor. But it has to be on the condition that all nVidia and ATI drivers will allow me to manually enter the resolution. Can anyone confirm this about one or both manufacturer?
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