Refund query

[nosluom]

Just a quick question i could do with someone answering me if they have a spare minute.

Basically i put an order in the on the website a few days back to the value of £288.44. During the last stage of the order the aria website crashed with a db error. I called the aria sales line to check the other hadn't gone through so i wouldn't be charged twice and i was told it definately hadn't gone through. I then put my order in over the phone instead which arrived yesterday.

I have since checked my visa card and i have actually been charged twice for the goods so im £288.44 down on my visa after being told the first order hadn't gone through.

How long will it take to get a refund on this? Does it normally get processed asap because ive spoken to a customer service person on the phone

[nosluom]

oh thanks in advance to anyone that can help me out :-)

[jonwoad]

refunds are generally 3-5 working days but expect it to take longer due to xmas hols I guess

[nosluom]

bloody hell that was a quick reply mate, thanks for that!! Thats sweet as long as it's being processed then. Is there any way of you checking this for me mate or is that being a bit cheeky?

[jonwoad]

Pm me your post code and I'll have a look

[nosluom]

pm sent mate, thanks so much for that

[auldy]

Once again Jon saves the day Promo should defo be on the cards lol i think there should be a sub forum for customer services so that they can help people as jon has or just pay jon more lol cause he deserves it :P

[alexnifty]

AFAIK he got promoted recently :p

[jonwoad]

me? promoted? I'm always the last to know... even my own promotion!

[alexnifty]

Ok well I remember you saying you got moved from the testing bench to elsewhere?

[nosluom]

jon i've still not recieved a refund on this mate, i called customer services on friday and they said i should have recieved it by now if not call them back monday. I left it yesterday and checked today and still no refund, can you check for me whether its being processed still please if you get a min?

[jonwoad]

check your pm's :)