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BreadMurderer
22-09-11, 13:32
Hi Folks,

The company I work for is looking to replace our current support ticket system (or whatever you want to call it) due to costly licensing and it being quite over-complex. So I have been tasked to find some solid open source offering that could replace it and was just wondering what you lot currently use in your work place?

There is no real restrictions on this so all suggestions welcome, I have so far been looking at osTicket, eTicket and Open Technology Real Services offerings.

Cheers,
Dan
gray.woodford
22-09-11, 13:35
this is what we use
http://bestpractical.com/rt/

very good and free hope it helps
BreadMurderer
22-09-11, 13:37
I was just looking at that one! It doesn't look that pretty though and that's what put me off, might be worth a look though. Need to get a few selected and then go through the business process of eliminating them. Cheers dude.
joker3327
22-09-11, 13:43
http://www.maiansupport.com/index.html
andyn
22-09-11, 13:44
DT mentioned this one in a similar thread a while back. From a quick play with it, it looks decent.

http://osticket.com/
BreadMurderer
22-09-11, 13:46
Cheers Joker will have a look.

Yeah Andy thanks for that, that is one I am looking at so good to hear some positive words about it.
gray.woodford
22-09-11, 13:58
I was just looking at that one! It doesn't look that pretty though and that's what put me off, might be worth a look though. Need to get a few selected and then go through the business process of eliminating them. Cheers dude.

doesnt look pretty dude but is powerful, can do quite a bit with it but we dont really use it like that at work :(

try it on a virtual machine or something
BreadMurderer
22-09-11, 14:00
Just read into it a bit more and does sound fairly useful, one that links into current login (we use LDAP) would be very handy indeed! And better mobile support hmmm....