RMA Question

[auldy]

I was issued an RMA for the 32" arianet/teco i received faulty and i have sent the tv back today using DHL express next day when i made the rma request i selected a replacement but i notice its out of stock could this be changed to a refund instead because i dont want to be waiting ages for stock to come in and then might get another faulty tv anno thats probly impossible but im just paranoid :coffee:

thanks in advance

[jonwoad]

I can add notes if you want me to

[auldy]

if you could that would be great i know this may take like 3 days to do but i would rather that than wait more time for new stock to arrive

[jonwoad]

added notes to issue refund rather than replacement :)

[auldy]

Hi again jon thats me just checked the tv was successfully delivered to the returns department due to me being a refund issued instead when will i need to send my dhl receipt to get 10 pounds of the 18 i payed for shipping if the refund is issued will it be added on to my current refund once i have sent the receipt via email to Cserv

Thanks Again

[tystar]

Scan your reciept and email it to cserve@aria.co.uk with details of your rma on it'll get refunded...

[auldy]

Thanks Tystar thats them sent to customer services

[auldy]

Still not heard from CServ when can i expect my refund to be issued hopefully this week dont want this dragging on past xmas.

dont want to seem cheeky at all lol jusr concerned because i have no tv and no money kinda in limbo :question:

[jonwoad]

as soon as your TV gets looked at your refund should take 3-5 days to go back on your card... we are busy at the mo so please bear with us :)

[auldy]

Yeah i can understand due to xmas that you guys will be stretched but is there any chance of me getting this refund before next week because i can't be waiting till atfer xmas for the money.

[jonwoad]

*should* be dealt with today... its in the cage they are working on now :)

[auldy]

well at least your honest i dont want to seem like a pest but just worried about the money situation lol still got presents tae buy and aint got much cash left of my wages bloody hate xmas lol

[auldy]

Status Update please :thumbsup:

[auldy]

No response form Cserv im can anyone from aria comment on whats going surely not all RMAs are handed like this

[malawi-gold]

The TV was tested as working fine, you need to check the cables you where using it with.

we tested it with a PC and the inbuilt freeview.
i have also sent it for fuurther retesting with scart sources
please could you advise which ports you had it connected with?

[auldy]

was using Dtv tuner no ports other than that and it was givng an snow effect with blue bots coming down and across this screen which to me is a fault because all LCDs ive seen dont have little blue dots ohh and it was ghosting very badly so how can it be working correctly