Poor Service

[Mr.C]

On the 18th August i bought 2 sticks of ram, 1 @ 4.95 and 1 @ 8.95 (+ vat), on arrival 1 worked but 1 was duff. I spoke to customer service and was told that i had to send it back, at my own expense, that i would need an RMA etc. and that if it was proven defective, this could take a while , it would be replaced. I duly followed procedure and sent it back fully recorded delivery. This morning i did my usual online checks and found that Aria had refunded me 5.82.
A: How did they know that it was the lower priced stick that failed ?
B: What about the postage ?
C: How about some communication ?
No email, no phone call, nothing !!!!!!!!!!!!
Is it small fish don`t matter,
The same item is still advertised as i write this, i suppose i will have to order another one and pay another fiver post, come on Aria get yourself sorted .................................................. .........

[jonwoad]

to get the postage refunded please email a copy of your postage receipt to cserv(at)aria.co.uk.

If you post your RMA I can look into this further for you.

[Mr.C]

Hi Jon, thanks for replying, this is exactly my point. I dont have the rma, i`ve cleared down my emails, i don`t have a receipt for the padded envelope, i bought a couple of items including the ram in good faith and according to your description of good quality so i expected them to work. I wanted them quickly and as i had used you previously and had a quick service ordered again. Not a lot of money was involved but that is beside the point, here we are a month later, i am still without half my ram.
I am (WAS) a customer and feel like i am being treated as ..............
Just for an example i buy my printer carts from a company in Swindon (i can give you the name) and when i had a defective one the company dispached a replacement the same day and enclosed a prepaid returns envelope to send the duff one back !
That is customer service.

[Mr.C]

believe me -:

It is now October and the flash drive has expired, I now have to go through the same routine, i`ve lost what was on it, and trust me, it IS knackered, i`ve tried it on 10 different pc`s and it refuses to work.
So out of 3 items bought so far 2 have failed, no matter what Aria says the memory stick refused to work in my pc ! I am still short of memory, do I take a chance on another stick from Aria so that I have matching ram or do I go elsewhere and buy another 2 sticks ?
I`ve lost what was on the flash drive, am I going to be told there is nothing wrong with it ?
It has cost me postage, printer ink, time, hassle, in all not a good experience.
I have just had my cd/dvd rewriter give up the ghost and on phoning Dell support at midday received a replacement the following morning at 0910 ! without getting the third degree.
Do not tell me I am being negative, I am, there is nothing to be positive about.
Aria, just refund me my money for the flash drive, it`s on its way back, forget about the post etc. I can`t be assed, i`m sorry I ever heard about you i`ll find another company who cares about customers…………………………………………

[jonwoad]

I've looked at your details, and have forwarded the situation on to our customer services team leader. As soon as I get an answer from upstairs I will get back to you with a resolution.

[jonwoad]

Update:

We are really sorry for the inconvenience that we have caused you with your purchase. As a gesture of goodwill we will refund you the cost of the pendrive, and if you send me a scan of your postage receipt from sending the pen drive back we will also refund that.

[Mr.C]

Hi, tried to send a scan but could not attach, going wrong somewhere, not had acknowledgement of receipt of pendrive.

[jonwoad]

It hasnt been booked in yet but I have passed it directly to the guy who books the RMAs in so it will be done next. I have added a note to refund the cost of the postage as per the label on the packet.