View Full Version : Why scale the charges you make for dead pixel checking...?
Hello
I am looking to buy the 28" Hanns-G TFT from you and I am a little annoyed that you have scaled the cost of the dead pixel check to the size of the screen.
Whilst I appreciate that there is labour and time involved in the checking, the actual physical differences between scanning your eyes over a 17" check at £9:34 to doing the same check on the above monitor at £29:32 is negligible and so it saddens me the difference in cost.
It will be cheaper for me to buy one from another company that does sell these and NOT offer any dead pixel checks, therefore negating the chance that I get one of yours that has not passed that inspection, and then return it under the DSA if I needed to, than it would be to pay for that check.
I would reluctantly agree to pay £10 for a dead pixel check but £30 is too excessive in my opinion.
Your comments are most appreciated.
I will pass your comments on to the relevant department
Thanks and I appreciate your prompt response. Sorry if I sound a little aggrieved it is I just find it difficult to accept the scaling charges of the dead pixel check for less than £10 to almost £30.
I presume its the increase in time to look check over all the extra pixels? I don't think its as straightforward as turning it on and going "yup no dead pixels"
some dead pixels are only apparant under certain coloured backgrounds.
there is a whole process that we go through to pixel check each monitor, from memory it takes quite a long time to do.
Also over a year ago you made a similiar post!
http://forums.aria.co.uk/showthread.php?t=2854
I know I made a similar post on the dead pixel policy that is why I ended up last year in buying my 22" Samsung from another company. I was not happy about buying a TFT from Aria without that check, and risking getting one that failed the test, but not failed against the ISO regulations.
I understand also that there is a process that is involved in going through these checks for those who wish to pay them. However I feel that it is worthy of asking why it costs three times the amount to have this done on a 24+" TFT than a 17".
The bottom line is I choose where to shop and, again, it looks like I will have to make that choice, taking those charges into consideration.
I DO like buying from Aria, just three days ago I bought my 800w OCZ PSU from them, but the TFT / dead pixel checking policy / cost is something that aggravates me enough to not buy a TFT.
It may take 3 times as long to do a bigger screen check hence the extra price.
If that is Aria's response then so be it. Again I will shop accordingly. Still I think that it is excessive for a 7 days guaranteed dead pixel free check.
I'm just waiting on confirmation on the time scales and differences from our dead pixel technician
someone from aria will no doubt give the official stance on the extra time it takes
Yes jonwoad has kindly posted back already to confirm just that :)
vimes (sry jon) get 1 without the check and if you get 1 with deadpixles you rma it saying that its not working right and must of been damaged in transit.
what i will be doin next month when i get a new screen :D
*D'oh just realised i have let the master plan leak oh noes :)*
I understand that your cunning plan is now a little less cunning :D
Jon - they must be all busy with those pixel checks.?! I look forward to the official response though.
vimes (sry jon) get 1 without the check and if you get 1 with deadpixles you rma it saying that its not working right and must of been damaged in transit.
what i will be doin next month when i get a new screen :D
*D'oh just realised i have let the master plan leak oh noes :)*
As aria cleverly point out (http://www.aria.co.uk/Support/TFT+Dead+Pixel+Allowances) on all their screens, if you get a screen which has just a few dead pixels you don't have a right to a new one. Its up to who you bought it from.
I wonder if the statement "All TFT Monitors sold by Aria fall into Class II" is completely accurate. Do some manufacturers of the higher quality screens use the highest so called "military/hospital" panels?
arn't military grade like £2000-£3000 for a 19"?
But military grade just defines the number of dead pixels must be 0. So mine at home must be military grade then...
*cough* 7 day distance selling act *cough*
Doesn't that only apply if you didn't open the box...
technically the only thing is it has to be requested within 7 days of rcpt and has to be treated well, so you can open and inspect it but not trash it
So whats the point of the dead pixel check? £30 to make sure you don't have to return the monitor? Doesn't cost £30 p+p to courier one so I assume its to avoid the slim chance of having that hassle.
just that some people want things there and then and dont want to go to the hassle of returning it.
back to the OP question... pixel checking can take anywhere up to 600 mins depending on the number of monitors that need to be checked
Gotcha :)
10 hours for how many monitors?
Is that 600 monitors or 3? Could be 1 minute per monitor or 200.
just that some people want things there and then and dont want to go to the hassle of returning it.
back to the OP question... pixel checking can take anywhere up to 600 mins depending on the number of monitors that need to be checked
I didn't ask how long the pixel checking process would take, as that depends on the total number of monitors being tested, I asked why do you scale the charges that you make for the check, and in my opinion rather excessively...? The guarantee is for only seven days after all.
BTW - I understand that it is a 'Dead Pixel Check' but does that also cover sub-pixels and flashing ones...?
I'm not sure where the 600 mins figure came from, but that just confuses the issue really.
I understand under the DSR I could simply reject the TFT and then return it, as long as I notify you within seven days, as simply not required.
well from the email I got the record is 30 monitors before they got a good one
Ah I see! So they had to go through 30 monitors to actually find a good one? Yikes.
What make was that?! I'm never buying from them. Ever.
I'm just curious.. What do they do with monitors that fail the test? Send them back to manufacturers, or still sell them even tho they know there are dead pixels in them?
not sure, and as for the ones that fail they go back to stock unless they fail the ISO standard in which case they go back to supplier
So if it were to take 30 monitors in a row to get a good monitor with no dead pixels then if you try and use the distance selling act and return each monitor thats faulty you will spend a small fortune on postage.
£30 aint looking too pricey now.
Ive had loads of Yuraku TFT's and never got a pixel check, and never had one dead pixel.
Would be good to know what the chances actually are. I'm typing this as I look at my Dell monitor at work which has a dead pixel. I know its there but it is hard to find.
my current Hyundau was dead pixel free, until a week later developed a green single pixel on a white background in the middle.
4 months later it disappeared
You can fix these dead pixels by jabbing them with a pen, or by using flashing colour videos.
wonderlust
10-09-08, 16:52
sometimes....
Hi there,
I've just had delivered today, a nice shiny new 22" Arianet Widescreen LCD monitor. The price was great...the shipping fast, and I'm very pleased with how easy it was to set up.
I've just noticed 2 tiny green pin pricks at the top right corner of the screen, about 8mm from the edge. Is this what is known as dead pixels ? Will it get worse ? Should I complain to sales about it ? Is it not a problem ?
Could someone please advise me.
Wise Owl.
Yes those are dead pixels, and no they wont get any worse, but if i were you i would send it back. Call customer services and see what they say, unless it doesnt bother you that much, in which case just keep using it
Hi there,
I've just had delivered today, a nice shiny new 22" Arianet Widescreen LCD monitor. The price was great...the shipping fast, and I'm very pleased with how easy it was to set up.
I've just noticed 2 tiny green pin pricks at the top right corner of the screen, about 8mm from the edge. Is this what is known as dead pixels ? Will it get worse ? Should I complain to sales about it ? Is it not a problem ?
Could someone please advise me.
Wise Owl.
they wont be dead pixels if their green, more "stuck pixels"
well within the ISO guidelines but by all means ring customer service to have a chat about them
wonderlust
29-10-08, 20:36
The only way to send it back is that you could reject it under the distance selling regs
Thanks for the advice. I think I'll keep using it if, as you say, it won't get any worse. Just two little pin pricks of green, peeping above the white X in a red box, in the top right corner of the screen doesn't (in my estimation) warrant the added expense and trouble of sending it back for replacement. My decision of course is based on advice received...so if it does go tits up I'll be issuing contracts to my man "The Butcher"...to pay you all a visit.
Have a nice day....Cheers.
Wise Owl.
Thanks for the advice. I think I'll keep using it if, as you say, it won't get any worse. Just two little pin pricks of green, peeping above the white X in a red box, in the top right corner of the screen doesn't (in my estimation) warrant the added expense and trouble of sending it back for replacement. My decision of course is based on advice received...so if it does go tits up I'll be issuing contracts to my man "The Butcher"...to pay you all a visit.
Have a nice day....Cheers.
Wise Owl.
LOL
I know him too. He's a good guy always gives me discount on my meat too.:P
Its not animal "meat" thats why! :chairfall:
Its not animal "meat" thats why! :chairfall:
:O not from jonwoads shed is it?? lol
You are a funny lot, and I don't mean that in a nasty way.
My butcher picks up road kill...normally from motorway accidents...so you can't really identify pork from hedgehog...or beef from alsation dog. But "The Butcher"would hunt you down and dispatch you with a single ball bearing to the back of the head from a catapult. This is getting too macabre...I'm ending this right now.
Changing the subject......anyone any info on Epsom printers when they give out the warning of "This printer has reached the end of it's life"rubbish. A friend of mine is tearing his hair out over it as it's only a few months old.
Wise Owl.
Probably be best to contact Epson directly or take it to an Epson Express repair centre... addresses will be on their website. :)
wonderlust
30-10-08, 17:30
There is a util you can down load to bypass this...BUT it means that the ink sponges are full (where the excess ink goes)
so there is a remote possibilty that the printer could leak ink
http://www.fixya.com/support/t254275-error_message_parts_reached_life_end
Just paid for my dead pixel check. So I now have a dead pixel free monitor. I will never know if I would have got one anyway? Or even if a couple of dead pixels would have bothered me. I used to have a monitor with one but it wasn't really noticeable where it was and didn't concern me.
Just paid for my dead pixel check. So I now have a dead pixel free monitor. I will never know if I would have got one anyway? Or even if a couple of dead pixels would have bothered me. I used to have a monitor with one but it wasn't really noticeable where it was and didn't concern me.
An expensive option for a 7 days guarantee, imo.
Please continue this thread here...
http://forums.aria.co.uk/showthread.php?t=7261
Powered by vBulletin® Version 4.1.12 Copyright © 2012 vBulletin Solutions, Inc. All rights reserved.