PDA

View Full Version : RMA: Send back motherboard question


West Haddon
16-07-08, 14:59
Hi, First post so apologies if in wrong place! :redface:
I need to send a motherboard back as it seems to have died. Got an RMA but am a little scared as I can not find ALL of the little bits and pieces that cam in the package and as good lady has "cleaned up" the garage!

Does this mean that I am wasting my time? I hope not but do not want to waste time and money sending something back if they are going to charge me cos it is missing manual or driver CD.

Can anyone advise?



RMA212661

regards

WH
Mul.
16-07-08, 15:03
Your best bet is to ask Aria by calling them. Personally, I wouldn't worry about it but you best check rather than risk being billed postage and testing fee.
jonwoad
16-07-08, 15:06
Dont worry about it, we get them in all sorts of conditions
Mul.
16-07-08, 15:21
Any chance my Patriot RAM has appeared at Aria Jon? :)
RMA212681
jonwoad
16-07-08, 15:22
should be in todays lot which hasnt appeared yet.
Nifty
16-07-08, 15:23
There should be an RMA thread where we can nag the admins about RMA's :P
jonwoad
16-07-08, 15:23
Used to be one but i think it got overran with complaints... you can always pm me :)
Nifty
16-07-08, 15:27
I really hope to never have to PM you. Touch wood.
Monkey
16-07-08, 15:29
What does RMA stand for anyway?
jonwoad
16-07-08, 15:30
Returns Merchandise Authorisation or words to that effect
Mul.
16-07-08, 15:35
It's good to know that there's someone on the forum that doesn't mind being asked about RMA updates. Really helps the service.
jonwoad
16-07-08, 15:35
Its part of my job lol, they get booked in, i test them :)
West Haddon
24-07-08, 12:49
Hi, would you mind checking the status of this RMA please?
I need to get the system back on its feet.
RMA212661 (it should have arrived on Friday)
I have eamiled but go an auto response.

Thanks.
jonwoad
24-07-08, 12:58
I tested it and it is faulty but it has had to go to manufacturer which means it could be up to 28 days until it returns
Mul.
24-07-08, 14:51
This has become a bit of an RMA thread so I'd just like to add.

RMA'd my ram to Aria last week
Received on Thursday
Tested and Confirmed faulty on Friday
"Shipped" notification on Saturday
New RAM in my PC on tuesday. Nice and speedy, good job RMA dept!
jonwoad
24-07-08, 14:53
Thanx :D
Nifty
24-07-08, 14:56
How many meat pies did you have to send along for that kind of service? :P
jonwoad
24-07-08, 14:57
We dont do meat pies here lol... cans of stella maybe
Nifty
24-07-08, 14:59
Oh sorry, thats my hometown's delicacy, meat pies and coal.

Ok how many cans of wife beater did you send along?
Mul.
24-07-08, 15:00
Seven and a half :)
jonwoad
24-07-08, 15:01
thats 2.5 tins each
Nifty
24-07-08, 15:03
Hehe. I think there should be a 3rd payment option:

Aria Checkout
Google Checkout
Beer
jonwoad
24-07-08, 15:04
:D sounds good
wonderlust
24-07-08, 15:07
Will Hurlimann do?

http://www.shepherd-neame.co.uk/beers/index.php?hurlimann_sternbrau
jonwoad
24-07-08, 15:10
prefer lager :) not sure about the others tho
wonderlust
24-07-08, 15:13
it is lager! :D
jonwoad
24-07-08, 15:14
i'd say that was more beer?
Audigex
24-07-08, 15:15
I'm most impressed by the ability to send half a can without it spilling - I'm guessing it wasn't by royal mail?

How does RMA work? While we're thread hijacking. If I send something back, what's the minimum, average and maximum times known before a new/repaired component is back with the user?

Eg if it can't be fixed within x days, a replacement is sent?
wonderlust
24-07-08, 15:15
Nope definiatly lager, makes stella seem like water :D
jonwoad
24-07-08, 15:16
lol i'll give it a go one day!

As for turn around times, it depends on the age of the item, how it is sent back, and how busy we are... the maximum is 28 days from the day we get it, after that you can request a credit.

If its within a few days it can be in, tested, and out the same/next day.