Customer Service?

[GaryF]

I've sent three complaint emails to Aria over the last week - but nobody seems to respond. Does Aria have a customer service, or is the email facility simply a web page that users moan to and when they hit "submit", the feedback goes into a black hole, never to return?

I found a forum about Aria where people have similar problems as myself:
http://forums.hexus.net/shopping-retail-therapy/98558-aria-co-uk-always-bad-3.html

Will someone in Aria PLEASE respond to Customer Service emails?!

THANK YOU!

[coiler]

There may be a backlog simply call on 0870 443 2389

[k.jacko]

There may be a backlog simply call on 0870 443 2389

Lol.....'simply'

good one :lol:

[coiler]

Lol.....'simply'

good one :lol:

Ok then, unlock mobile, press keys 0870 443 2389 then the green ring key, then put phone to ear. :p

If using landline pick up handset, press keys 0870 443 2389, then put phone to ear :p

Wait for 2 minutes and explain your plight (at least I waited 2 mins on earlier call)

[Micky007]

and then what do you do at the end of the car? Still place the phone to your ear and walk around with it untill you hear a ne nor ne nor sound coming from the phone?

[k.jacko]

LMAO.............did i ask for that or what?

I must admit i've had mixed luck with Aria's customer services. On occasion i've got straight through, on others i've been on hold for 20 mins or more.

[Mul.]

Suppose it depends on the load. I've never had to call Aria myself but I wouldn't have expected them to be any different compared to other retailers who have lead times of as short as a minute or so but as long as 45mins at times. But yeah, I tend to call rather than email retailers. Only a few respond quickly due to backlogs.