View Full Version : Send us your website suggestions!
Hi,
We are now looking for your website suggestions and will give promotion codes worth £50 to everybody who suggests an idea that gets implemented by us!
What are the features you always wanted to see on aria.co.uk?
To start with, I will tell you the ones we are already working on at the moment:
- Systems builder
- Affiliate program
- Image gallery
- PayPal
You can send your ideas to improvements@aria.co.uk or post them here in the forum.
Thanks,
Alex
Online customer service facility.
Hello Alex,
I've got a few ideas.
1. And Aria PC Tech Blog - outlining pc news and new technicalities as they arise.
2. Online student discount prices integration (NUS or equivalent - see apple.co.uk or Adobe education).
3. RSS integration - for tracking an items price or whether its in stock (an alternative to the sms & email you already have).
4. targeted mailing-lists - eg. send me price reductions on CPU's (user choice) etc.
5. Tailored auto mailshots - eg. I buy a 100 pack of CDR's every 2 weeks, the system should be able to offer me (by email) similar products in 2 weeks time for my next batch.
6. Improved filter system - eg. currently when browsing memory, if I narrow to DDR2, it only allowes me to drill in to one category at a time, I can't see all DDR2 & DDR3's in one list. I would like a checkbox system or other whereby multiple filters can be selected.
7. Comparison - eg. 3 motherboards, equal price, I want to buy the one with the most PCI slots. Solution -> side-by-side comparison.
8. Inc Vat by default.
9. Sometimes I want to order off the aria site (good offer or something) but I'm at Uni or I might be repairing somebody else's pc, however, I don't trust their system with my credit card details. Solution: Allow a money load system to the website & then allow the user to buy items from the stored e-cash.
10. Link to the official product website (& item page) where possible.
11. Link to benchmarks where appropriate e.g. the Tom's Hardware Cpu comparison chart.
Thats my 2 pennies worth... ...for now.
Hi, thank you very much for the good ideas!
I'm sure we will pick up some of them step by step.
I also got some mails already - Many thanks!
Who is next? :D
Me again.
12. I wanted to get a keyboard from Aria. I hovered products -> keyboards. I like sorting from high to low. To my shock I got keyboards from over £100 & I only had a tenner to spend. I sorted it the other way & they started at ~£2. The one I wanted was on page 3. It would be much more efficient if their was a max & min price box. So in this case, Max. £12, min. £6, sort from high to low and voila.
13. An aria podcast - be different from your competitors. Maybe you could also have shows in which you accept questions over skype - live.
14. Link to the latest official driver.
See what a good nights sleep can do?
list damaged items rather than dumping them like dents in pc cases but still working or mising items in motherboards such as driver disks etc as long as items suplied still works like video cards missing drivers broken boxes etc aria still makes money without dumping things that still function
denismartindale
23-08-07, 15:09
I prefer using the Enigma Web Browser so could forum members
download it and test it out? I like to be able to use the zoom in and
zoom out features especially when I need to view images. If I
right-click and select Properties then I can click the URL and then
Ctrl C to copy it. Ctrl V to paste the URL into the Web Address Bar.
I then display that in a separate window if necessary and zoom in
eg Ctrl J or zoom out with Ctrl K. The Enigma Web Browser helps
me view images as well as text in different sizes rather than the
View Menu Text Sizes selection.
http://www.suttondesigns.com/
If the prizes for suggestions could be added to the Aria Home Page
with a Register Here link for new Forum Members maybe that would
help, too.
See this webpage for info:
http://www.aria.co.uk/Support/Aria+Bytes
GIF image on the Home Page to help promote new ideas:
PUT IT ON THE LEFT SIDE, TOO...
http://www.aria.co.uk/static/ads/getinvolved01/getinvolved.gif
http://www.aria.co.uk/static/ads/getinvolved01/getinvolved.gif
Register Here:
https://www.aria.co.uk/myAria/Register
I find the forum smilies and the extra emoticons really small. When I
position the cursor onto a smilie it shows a description yet Ctrl J not
only magnifies the smilies next to the Post A Reply Message Box, it
also magnifies the text so it improves things when reading the text
for errors before posting...
I notice that this forum automatically creates the website text links
without the need for the URL tags. Even so, some long URLs need to
be shortened so as to fit clearly in the limited display width. I use this
site to shorten URLs as well as describe the link itself:
http://urlcut.com/
http://urlcut.com/aria-f is the f shortcut to the Forum
http://urlcut.com/aria-lg is the lg login shortcut.
(After logging in, you are then directed to the Forum's Discussions.)
Long URLs with special characters work better as urlcut shortcuts.
When using the Preview Message option, notice the word Preview.
If you break up the text lines to keep to the left of Preview, then
the message is easier to read rather than scrolling to the right...
COMPARE from the above for 800x600 displays and below:
Hi,
We are now looking for your website suggestions and will give promotion codes worth £50 to everybody who suggests an idea that gets implemented by us!
Manually creating line breaks with the Enter key:
Hi,
We are now looking for your website suggestions and will give
promotion codes worth £50 to everybody who suggests an idea that
gets implemented by us!
I recently implemented a map to my customers site using the Google Maps API.
A large number of their clients have appreciated it.
It was quick and easy to do, but a nice little feature, as Google Maps are becoming part of everyday internet life, perhaps you could have one next to your address on the contacts page....
Hope this helps,
Ben
Recently viewed box so that you can see what you have been on, so that you can back track??! I like website that have somthing like that on them.
Hi,
1) What about a SMS system where people can get updates about there order by SMS instead of email? I personally would like to see that feature on the site.
2) A knowledge base on Aria would be good for quick support and would lower the support emails.
3) Live Chat, maybe for Pre-Sales only for people that would like more information about a product before purchassing (could lower the amount of calls to Sales team)
Thanks
How about a RMA tracking page which would inform the customer of the status of the RMA.
And I second the suggestion of 'AG!' No 7 - Side by side comparison
[quote:032e7a14f3=\"neils31\"]How about a RMA tracking page which would inform the customer of the status of the RMA.[/quote:032e7a14f3]
But dont you get emails?
[Removed at the request of the author]
[quote:7a9199de8f=\"PrivatePyle@Work\"][quote:7a9199de8f=\"Micky007\"][quote:7a9199de8f=\"neils31\"]How about a RMA tracking page which would inform the customer of the status of the RMA.[/quote:7a9199de8f]
But dont you get emails?[/quote:7a9199de8f]
I think we all know the current system of RMA to Aria could do with a major overhaul. Half this forums membership consists of people who found the boards in order to find out what is going on because CS don't answer the phone or reply to emaill.. :shock:[/quote:7a9199de8f]
True, well then i agree that i few improvments here and there could be done ie live status/updates. Also maybe Aria could set a time limit of an update for example once the item has been recieved and logged they have 24hrs to check the product and a countdown timer will start on the RMA Status page informing them how long till there next update.
But then theres always that problem where it could take more than 24hrs to test etc...
Thanks
Hi,
ok im going to make a request but i highly doubt this will be done, but here goes anyway.
How about an API system for people who would like to sell your products and we use an API system which will display all the products and we can add our own design/logo etc... It will help increase Aria with more sales and it will also help the API member earn some cash.
PS: also maybe instead of Aria logo/details on invoices have the APIs members website info and address or just keep Aria Address.
You could have a 'Best Sellers' Section !
Would Be Good To See What Other Aria Fans Like, So Itss Easier To Make A Decision. Rather than reading lots of reviews.
... Just a thought :lol:
[quote:08fecf6e87=\"Figs122uk\"]You could have a 'Best Sellers' Section !
Would Be Good To See What Other Aria Fans Like, So Itss Easier To Make A Decision. Rather than reading lots of reviews.
... Just a thought :lol:[/quote:08fecf6e87]
I remember there used to be one on the old design (if im correct) it was somthing like Most Viewed or somthing like that on the home page. But on the new design they dont have it on there anymore. (i think the reason is due to space, the page is quite full and if you add anymore it would look a bit crowded)
Bring back 'request a super special' instead of having to login to forums and do it that way
[quote:5ad956b6ba=\"neils31\"]Bring back 'request a super special' instead of having to login to forums and do it that way[/quote:5ad956b6ba]
Email :wink:
another idea
Instead of emails why not use a Ticket system because then we would know how many people are infront of us waiting for a reply etc.. so we know when to expect a reply. Also will be easier for the staff.
Hi,
This seems pretty obvious to me, but what about a tick box that says \"Show only items that are in stock\" or equiv. I don't really care how much of a bargain something is if I can't order it!
[Removed at the request of the author]
I hear he is more reliable than a garden strimmer
He's slim and fit and no-ones trimmer
Allegedly, he will never need a zimmer
You can call me 'Ace' if you prefer ;-)
[Removed at the request of the author]
LOL at PP welcome MrRimmer (Bsc, Ssc) :wink:
Back to the website suggestions;
Buy One Get One Free
Sticks of RAM - buy one for £27 or two for £50 (supermarkets do this with Bacon - could also apply to GFX cards)
Why not let us select the day we want delivery? We can select Saturday delivery - but if I place an order on Monday - why can't I select Wednesday or Thursday delivery???
[quote:8a0ce7e409=\"Sl4x0r\"]Back to the website suggestions;
Buy One Get One Free
Sticks of RAM - buy one for £27 or two for £50 (supermarkets do this with Bacon - could also apply to GFX cards)
Why not let us select the day we want delivery? We can select Saturday delivery - but if I place an order on Monday - why can't I select Wednesday or Thursday delivery???[/quote:8a0ce7e409]
1) if the buy one get one free thing did EVER come in place it would only be placed on items at are low priced, for example the Aria Flashlight, some fantastic AA Batteries :twisted: or one that i highy recomend they do, buy a 50\" Plasma and get another one free :twisted: :twisted: :twisted:
Love the comment about the supermarket :lol: :lol:
Somehow, I don't think Aria have either the buying power to dictate to their suppliers how much to charge for most items or enough margin on the products to sell them for half price and still make a profit!
Lovefist233
31-08-07, 21:43
online student discount, I know someone else mentioned this before but its an important point
[quote:c98d2ad59e=\"Lovefist233\"]online student discount, I know someone else mentioned this before but its an important point[/quote:c98d2ad59e]
The only problem with his is because Aria sell there good so cheap even if there was a discount it would only be somthing like 3-5% off. So say you spent £50 you would only get £1.50-2.50 off so it isnt really worth it.
Lovefist233
01-09-07, 03:35
it is if you're a student
yeah, i need all the money of i can get, students FTW!
my suggestion is white label invoices for drop shipping.
i use another supplier who does this and its reeely useful.
Why not allow Aria Bytes to be used as discount against the delivery price of Items.
or
A live support box similar to Gladiator computers a real time chat window to live support ....absolutely brilliant
[quote:646fc1ce0b=\"joker3327\"]Why not allow Aria Bytes to be used as discount against the delivery price of Items.
[/quote:646fc1ce0b]
:nono: :nono: :nono: you robbed that idea from Sl4x0r.
The Architect
06-09-07, 18:23
A lot of these ideas we have considered in the past and are on the long term to do list... but we didnt announce them at the start so will still have to pay out if we do them :oops:
[quote:579ef03c60=\"The Architect\"]A lot of these ideas we have considered in the past and are on the long term to do list... but we didnt announce them at the start so will still have to pay out if we do them :oops:[/quote:579ef03c60]
:P :P :P :P
A nice simple one for you.
In the hardware part of the forum have a place for laptop questions.
It only needs one \"room\" shall we call it.
Its just i had a few questions on my laptop today and to save me looking through the 1000000's of pages on google i could have asked here :D
Hehehe, if only Scan had the same policy... and ebuyer... and overclockers as well actually lol.
I've basically influenced ALOT of changes in all of them, and all for the better.
Sadly Aria just hasn't been competative enough in order for me to purchase enough and find the bad points.
Lovefist233
13-09-07, 20:28
aria are fairly competetive, the problem lies in their customer services dept, if you have to return something you might as well just roll the money up and smoke it
[quote:e82025dbbe=\"Lovefist233\"]aria are fairly competetive, the problem lies in their customer services dept, if you have to return something you might as well just roll the money up and smoke it[/quote:e82025dbbe]
Idea No1 - Replace Support Staff With Robots :p
You need the new products bit back i loved that on the old site!
Fluffykins
14-09-07, 18:05
Why not add the facility to track RMA progress (Goods received, being looked at, accepted, returned, etc, etc, etc.) via the website.
Certainly it's be useful for checking the goods are with you.
Just a thought, but bloody brilliant.
Have a nice weekend.
[quote:bb22fc0f02=\"Fluffykins\"]Why not add the facility to track RMA progress (Goods received, being looked at, accepted, returned, etc, etc, etc.) via the website.
Certainly it's be useful for checking the goods are with you.
Just a thought, but bloody brilliant.
Have a nice weekend.[/quote:bb22fc0f02]
neils31 has already suggested that idea sorry....
[quote:184515dcef=\"Funlester\"]You need the new products bit back i loved that on the old site![/quote:184515dcef]
This was my other idea.
You dont really need to put it on the site. You could just make a thread on the forum with a little picture and a bit of text.
Then you could have make a new products banner that takes you to the thread.
Im doing Chris's work for him :lol:
I suggest to be able to pay for delivery with aria bytes
Lol noob, dont you read? already been suggested many times...
no i didnt read it. And i dont appreciate you calling me a noob. I hadnt seen it.
i have an idea, why dont you fix the bug on SuperSpeicals where if you sort them out by price low>high it does not sort them out from low>high.
Now when you fix that you owe me £50 :p :lol:
jonnymoblin
16-09-07, 18:16
Here are some (in my opinion money-worthy) suggestions.
1) Linking to the Vista Upgrade Advisor to help others make the decision about whether upgrading to Vista is right for them.
2) Using Royal Mail more: two DDR sticks and a USB memory stick could quite easily be sent by Royal Mail if the buyer wanted (caveat emptor, of course) and City Link can be a right pain in the rear end (i.e. not leaving cards, having to wait over an hour to be served at the depot)
3) Do we need to be told that if we spend £293 pounds more we can have finance when purchasing a USB memory stick? Show us how much more we should add for finance when we are nearer that amount.
4) Sell the Windows Vista Home Premium Upgrade Academic Version - several sites sell it cheaper than the OEM, we can clean install it using the clean install trick and it doesn't expire if the motherboard dies, so no more pleading calls to Microsoft
5) It's no longer summer (although being a Tewkesbury resident it has been hard to tell) so Summer Fun could be changed to Autumn, Winter or even Christmas Fun.
6) These mobile-phone bomb buttons (http://www.strapya-world.com/products/21996.html) should be sold in the UK. You could have a monopoly on it if you hurry. They're made by Cube Works Japan (http://www.cube-works.co.jp/index_j.html).
7) Prices inc VAT as the default, please?
Thanks (here's hoping)
I would like an extra field added into the store database, often when I login I have to keep switching the VAT button on as it appears to be linked to the cookies. Storing the preference in the database would eliminate the annoyance :)
whodareswins89
18-09-07, 12:52
Adding the time/date to the comments/questions/reviews on products..
Adding the date of production to the products, to help the buyer gauge how new it is..
Adding a sort by date feature to product listings again to view newer products before older ones.
Looking to start my first custom build pc.. 50 quid would come in useful! :D
On aria the thing i like is that alot of products have reviews or comments posted. I know tehse reviews are crucial to me buying items, if i see no review it also can make me think the product aint all that. My idea is that if a customer buys a products and puts a review on ari then tehy should get liek 2 aria bytes or somthing minor like that. Would encourage people to write more reviews and probably increase the volumes those item sell.
what do you think ?
whodareswins89
18-09-07, 20:28
When looking through the motherboards it was time consuming looking through them for boards with a certain chipset..
Being able to filter mobo's by chipset would be useful :D
that is a very nice idea, chipsets are important!!! I actually orderd the wrong mobo from aria because i had looked thru so many
Can I suggest you include the sizes of things like PC cases on your website? I'm trying to buy a case that is less than about 16\" and takes a full-size ATX board, of which there seems to be few on the market.
Unfortunately your website doesn't include such important details. :x
I would also like to see Phone Orders show up in your online account so i get info like Order Number etc....
Thanks
User submityed images gallery so buys have a better idea what they are buying. Somtimes the text under the images next to products saying actual product may look different somtiems worries me and a few times iv had products arive and look totaly different. the user submited gallery could be linked to from teh items page.
[quote:a56c810cc3=\"psyion\"]User submityed images gallery so buys have a better idea what they are buying. Somtimes the text under the images next to products saying actual product may look different somtiems worries me and a few times iv had products arive and look totaly different. the user submited gallery could be linked to from the items page.[/quote:a56c810cc3]
But that will go under \"Image gallery\" that they already have in development.
Thanks
phill_krawec
24-09-07, 16:44
recommended hardware lists for budget, mainsteam and enthusiast buyers. This will help people who are less exprenced at PC building to find the products right for them
The Architect
24-09-07, 18:18
We do have our flexible System Builder on http://www.aria.co.uk/Products/Systems/
We only have the Gamer system on there at the moment but are currently preparing some templates for other types of systems to customise :)
I believe some sort of products compatability would be good.
I used to be up to date with PC components and built several computers. Then i didnt read much into it and allowed the whole computer world pass me by. Recently decided to build a PC and was bemused by all the new technologies etc.
Something for first time builders or rusty builders that will allow them to selct a core product i.e motherboard, processor, graphics card etc, then have the option of a filter for compatable products. I think for the customers that are like me and a bit overwhelmed at the different technologies available now will be a bit more secure about their purchase knowing they have the correct bits of each jigsaw.
This being possibly complex task to set up the filter, maybe even just a simple beginners FAQ into whats available, what works best with what etc. would probably suffice.
PaulDuffin
29-09-07, 11:27
Provide a way to monitor the state of returns, just like for orders. e.g. received, testing, ....
[quote:6a6d63b5f6=\"PaulDuffin\"]Provide a way to monitor the state of returns, just like for orders. e.g. received, testing, ....[/quote:6a6d63b5f6]
Already been asked.
choice of entering price range into search parameters, the usual above, below and between x and y.
Also reccomended products, ie if i just select a non-retail cpu or one without a hs/f like the x2 6400+ black edition, suggesting a hs/f that is socket AM2 compatible, perhaps supported by user votes or employee's favourite style suggestions, or those who bought this also bought this sort of thing..
Aria teamspeak server so that we can all talk off of here.
[quote:65abc62472=\"mattbot2\"]Aria teamspeak server so that we can all talk off of here.[/quote:65abc62472]
lol i hardly seeing that coming into place.
why not? we have it on ebuyer?
[quote:5046e0063d=\"mattbot2\"]why not? we have it on ****?[/quote:5046e0063d]
A. Not Professional
B: That?s Why There?s A Forum
C: Someone Would Need To Be On TeamSpeak 24/7 To Make sure There?s No Abuse etc...
Whats **** ?
But its not 3Buyers TeamSpeak, its just someone from the 3Buyers forum who made it. So its not an Offical 3Buyer TeamSpeak.
doggerthecat
02-10-07, 13:39
I've just noticed (it's probably been here for ages) some items coming up with free delivery-which means that you are more likely to order those things there and then rather than waiting till you are ordering a few things to make it worth the delivery on top. Would it be possible to add a \"see all items with free delivery\" link somewhere on the site?
videos of products would be very useful for items such as monitors and TV's so ppl can see what the qaulity is like of the screen when its on
probably useful for alot of other things too
[quote:d112486e25=\"bbinder\"]videos of products would be very useful for items such as monitors and TV's so ppl can see what the qaulity is like of the screen when its on
probably useful for alot of other things too[/quote:d112486e25]
Yea but then you always have the problem of when watching the video its all down to how fast your internet is which can down the quality, also the video it self as it will need to be converted into a small size video for people to watch it aswell etc....
doggerthecat
02-10-07, 16:27
[quote:62c82cc5c4=\"Micky007\"][quote:62c82cc5c4=\"bbinder\"]videos of products would be very useful for items such as monitors and TV's so ppl can see what the qaulity is like of the screen when its on
probably useful for alot of other things too[/quote:62c82cc5c4]
Yea but then you always have the problem of when watching the video its all down to how fast your internet is which can down the quality, also the video it self as it will need to be converted into a small size video for people to watch it aswell etc....[/quote:62c82cc5c4]
I agree with Micky007-I'm not sure that a video recording would be much use for evaluating picture quality. However, small videos are excellent for things like mini helicopters, or equaliser t-shirt, or something like a Coolwatch.
I'm sure it's been suggested already, but things like cases would really benefit from having more pictures from several angles, and maybe one shot next to something for scale purposes (like a yellow pages).
1. Force the body background color, I may be the odd one out, but currently makes the site look ugly!
Example : http://www.digitallyhazardous.com/Screens/aria.jpg
2. After being diverted through finance options, perhaps clear/hide the current basket? When I did this for the first time I was confused what to do next.
Thats just you Guia. On my 4 PC's its white and the main site looks great.:mrgreen:
1. Force the body background color, I may be the odd one out, but currently makes the site look ugly!
Example : http://www.digitallyhazardous.com/Screens/aria.jpg
2. After being diverted through finance options, perhaps clear/hide the current basket? When I did this for the first time I was confused what to do next.
lol, now thats messed up for you, im guessing it looks like somthing to do with your Windws XP Style.
lol, now thats messed up for you, im guessing it looks like somthing to do with your Windws XP Style.
Exactly. If you hadn't ****ed around with your style it would be fine.
I know, I've had this dark UI color scheme for ages. Thanks for updating the site! looks better!
PeterStoba
20-10-07, 18:46
1. Could you fix the bug, when i click the prices included button, and then next day, i need to click again. I would suggest using it into the database and not cookies?
2. It may just be me, but the topics display backwars, like the first post of the topic is on, say page 3, then the replies go backwards, very annoying, as i've always used IPB forums.
3. Use the aria bytes to possibly save and buy items? each byte = £0.02 or something, wether it defeats the object of them, i am not too sure.
4. Comparisons, check boxes next to each item, you select which ones, click compare, bingo
1. Could you fix the bug, when i click the prices included button, and then next day, i need to click again. I would suggest using it into the database and not cookies?
Only problem with that is if its done in the database as default then it would mean it would be the same for every person that visits the site.
PeterStoba
20-10-07, 19:25
Only problem with that is if its done in the database as default then it would mean it would be the same for every person that visits the site.
Sure there is a way round it.
Sure there is a way round it.
Well yea by making it so the cookie doesnt expirer untill say 2010.
2. It may just be me, but the topics display backwars, like the first post of the topic is on, say page 3, then the replies go backwards, very annoying, as i've always used IPB forums.
?? am i understanding this correctly, the 1st post of a topic is on the last page?? and the last post is on the first page??
i have never seen that before, here or anywhere
?? am i understanding this correctly, the 1st post of a topic is on the last page?? and the last post is on the first page??
i have never seen that before, here or anywhere
lol wired
PeterStoba
20-10-07, 21:58
?? am i understanding this correctly, the 1st post of a topic is on the last page?? and the last post is on the first page??
i have never seen that before, here or anywhere
100% correct
I am using Firefox, that shouldn't affect though
And also, i think when someone places a word in speechmarks, it places a \ by them also?
i have replied to your topic in Forum Issues with a fix to your problem.
I would like to go to a spot where items that are not on general release at the moment are listed. Possibly maybe even a facility to pre- order them. I've heard of the 'Robi' for the ipod and it would be nice to be able to go and look at new products for info.
PeterStoba
22-10-07, 10:10
How about gift ideas for christmas? not sure wether or not it is already on the site, in a section somewhere, but what i mean is like radio control cars or stuff like that?
PeterStoba
22-10-07, 10:15
When you logged in, and you add a piece to your cart, it gives you the option to find compatable componants, such as CPU, PSU, RAM, Motherboards etc...
How about gift ideas for christmas? not sure wether or not it is already on the site, in a section somewhere, but what i mean is like radio control cars or stuff like that?
Well of course that will be on the site nearer christmas. Iv been told some christmas stuff/themes will be added hopfully next Monday.
sbedigital
27-10-07, 12:47
Few months ago I wanted to by a Motherboard, Core2duo processor and some fast ram. Did a little bit of searching around and found Aria. Beside the chepest price I was very impress with site navigation and information was available, however I was very dissapointed that I could buy anything, I am a student do not have debit or credit card. I used to shop from other (well known) online retailers, never had any problems.
Why?? Because they accepts PayPal payments beside the existing methods. If Aria had accepted PayPal I could easily buy anything I want using PayPal and money coming out of my account directly using Direct Debit. No hassle, No interests and No worries.
I am not affiliated to PayPal and I do not gain anything out of PayPal, but if you had PayPal you could do more business and attain more customers like me, who does not possses a debit or credit card or some simply do not wants to use one on line.
Here are few online retilers uses PayPal:
- Misco
- Dabs
- ******
- BT
- Boots
- Harrods
So, What do you think???
that is why we have google checkout ;)
Suggestion: You could have the prices including VAT, sure I know it's a trick to get us thinking "cor thats cheap" but it's much nicer to see all prices with vat while browsing.
Why not press the button top right that flips them to inc vat? lol!
Hi there,
not sure if this has been mentioned before but...
A few more Pictures of PC cases would be nice...especially one of the inside.
you'd almost certainly sell more....as it's all ways difficult to part with the cases when you can't actually hold the item your buying. same goes for anything really not just the PC cases.
So more pictures of the things that matter...especially PC cases.
thanks.
jared
Unfortunatley the images are only guides in some cases, that means that the product you get may differ, this means that the image could be incorrect and misleading, but i do have to agree more images would aid the selling of them.
hence why we set up the image gallery, if we could get people to post pictures of them using thier own products that would help fill the gallery up :)
thats a good idea, if anyone has any photos of their products then please post them as new threads in the reviews section.
doggerthecat
29-10-07, 21:58
This was suggested a while ago, but...
Hi,
This seems pretty obvious to me, but what about a tick box that says \"Show only items that are in stock\" or equiv. I don't really care how much of a bargain something is if I can't order it!
Seconded.
Suggestion: You could have the prices including VAT, sure I know it's a trick to get us thinking "cor thats cheap" but it's much nicer to see all prices with vat while browsing.
There is a little toggle in the right hand corner of the screen to switch between the two ;)
Hello,I would just like to point out one issue with the site.
1) The first I think is a serious flaw that should be rectified during the registration part for purchasing product from your basket. When I tried registering to the site kept on rejecting my forms - it kicked up a fuss with my post code. Now for me, having registered with many sites like ebay, amazon, etc I have always enter my post code like this:
ME16XXX
After a few days, I know I'm a tart, I realised that it HAD to be entered like this with a SPACE which usually we don't:
ME16X XX - note the space, that one space caused so much misery.
I would suggest the form under 'postcode' be split into 2 text boxes or say there should be a space (not recomened) or program the php/cgi to accept the postcode without the space in it.
This bug stopped me from ordering for three day and nearly turned me away - thank goodness your prices attracted me.
2) Looking at the countless comment and questions under the products - can I suggest having a statis like bar under the 'add to shopping basket' button. This statis bar could say:
Just out of stock -- [In the ordering process]
More have been ordered -- [Order Sent]
Awaiting Delivery -- [ETA - 3 Working Days] I always see people asking how long they have to wait.
In stock -- [8 Remaining] For me, when ever those 20 packs of CD roms, in my basket only 13 are added, it would be nice to tell us how many are in stock before hand.
Discontinued -- [Item are no longer available]
3) So you have impimented those ideas, 8), and stock is out of stock, could I suggest a 'reserve' for like a 10% depostit for 10 days when an item arrives. If 10 days are up, refund. Or order it and pay for it, and when stock is in, you can automatically send it to me.
4) For example, when I click 'cases' it is in a random order, what about if all frequently ordered/most popular cases bought, are listed at the top and the most unpopular at the bottom.
5) Im sure there must be some way for both the aria shop and forum account to be merged somehow, with same cookies? Same database? At the same time registering to aria shop a script will automatically register you to the forum. Please impliment it. So now I have to remember two user names.
Anyways, thats my £250 pounds worth...ooo...wait...upgrade the server, buy a new server, or change host, so in 10 years time when it's needed, you can pay me £50!:lol: So you have choice but too pay me, sooner or later!:P:P I love being clever.
Hi,
Welcome to the forum, nice suggestions. About the merging accounts with the forum, this has been discussed and it will be done when ever the developers get a chance to do it.
PeterStoba
05-11-07, 18:03
I notice all good suggestion have already been pre talked about or are in progress, see they don't wanna pay ? :p
Would be alot easier if it was an invision power board aswell to intergrate
There should be a budget system for the buyer. e.g. it asks how much are you willing to pay for the whole system, do you need it for gaming, internet or just general use for your son.
Then it will bring up a list of suitable systems or laptops for the customer to choose from.
also the menu on the left is very complicated to deal with if that could be made easier by showing icons which will be easy to understand for the user etc.
There should be a budget system for the buyer. e.g. it asks how much are you willing to pay for the whole system, do you need it for gaming, internet or just general use for your son.
Then it will bring up a list of suitable systems or laptops for the customer to choose from.
also the menu on the left is very complicated to deal with if that could be made easier by showing icons which will be easy to understand for the user etc.
If you want to use that for Desktop PCs then users can use the Custom Desktop PC maker.
PeterStoba
06-11-07, 15:25
There should be a budget system for the buyer. e.g. it asks how much are you willing to pay for the whole system, do you need it for gaming, internet or just general use for your son.
Then it will bring up a list of suitable systems or laptops for the customer to choose from.
also the menu on the left is very complicated to deal with if that could be made easier by showing icons which will be easy to understand for the user etc.
It's easy, and would make it look too crowded by adding icons imo.
Hello
I suggest you get a better delivery service than (city link) (Edited by Amie: sorry no name calling)
I tracked parcel which told me it was on the van to be delivered today
So stayed in to await parcel at no point did anyone attempt to deliver
Then i tracked later to find that it had been undeliverable and that a
card had been left (no card)
Lets see what tomorrow brings
8)
Hello
I suggest you get a better delivery service than (s*ity link)
I tracked parcel which told me it was on the van to be delivered today
So stayed in to await parcel at no point did anyone attempt to deliver
Then i tracked later to find that it had been undeliverable and that a
card had been left (no card)
Lets see what tomorrow brings
8)
Hi,
City Link are the best delivery company. I'm guessing they either knocked on the wrong door or either was was in a room or went outside at the back when they knocked on the door or somthing. If i was you i would ring CityLink up asap in the morning to make sure they are going to the right house as you said they left no card so im guessing they did actually go to the wrong house. So as soon as you wake up tomorrow give them a call and tell them to make sure they deliver to the right house/street.
Hi
I was in my front room all day didn't move
I've already rang city-link
Cant be that good if they cant find the right door
Im still guessing lazy driver
Thanks8)
lol, well with my personal experiance with CityLink there really good and the guy that always delivers the stuff to my house we always have like a 5min chat as he comes to my house like every 10days to deliver somthing. Great service aswell.
Lets just hope they find the right house where you are. If not then ring CityLink up again and complain. If it shows as the delivery has been signed for but not by you and you dont get it then ring Aria and tell them about it, they will file a claim to CityLink and an investigation will be held.
:-)
Nuttycomputer
07-11-07, 00:24
More Reviews on items, tested on different formats..
And more Competitions please ! :lol:
Hello
I suggest you get a better delivery service than (s*ity link)
I tracked parcel which told me it was on the van to be delivered today
So stayed in to await parcel at no point did anyone attempt to deliver
Then i tracked later to find that it had been undeliverable and that a
card had been left (no card)
Lets see what tomorrow brings
8)
I have had similar experience with city link, i sat in my lounge and watched a city link van pull up outside, sit there for a couple of mins then drive off, driver never got out of the van. So i phoned their local hq as i had took time off work to wait for the package and explained what had happened they gave me some **** about coincidences and it should be delivered later. Guess what happened next, litterally 5 mins later the same van came back from the direction it left in and delivered my parcel i was waiting for. Coincidence??? i think not.
I now try to get all my stuff delivered to work.
Ive had that happen to me too actually... and again, i've actually watched them sit outside my house and then drive away..
Hi,
City Link are the best delivery company
You sir, are a Liar
You sir, are a Liar
DHL and UPS are excellent - but three times the price of City-Link.
Interestingly, City-Link won Courier of the year 2007 - weird or what?!
Don't believe me? CHeck it out - http://www.city-link.co.uk/news/news.php
City link are supurb, there will always be an exception!
Strange, i guess City Link are terrible in certain area's. Shocking here.
Hi
The best company I've found is parcel*go daughter company of D*L
D*L service at an unbeatable price (£6.99 upto 25kg) and a door 2 door service
Just incase anyone was wanting to deliver anything lol
Thanks:D
You sir, are a Liar
lol from my experiance with them they are ;)
Hello
Well it did'nt show:mad:
so i got on the phone to the controller
who said she would get the driver on the
phone now
she said the driver didnt know what he'd
done and would ring me in an hour
no phone call then about an hour and half
had gone by when knock at door
Finally Got Parcel :mrgreen:
Funny thing was bag had been opened
and then taped up with parcel tape :idea:
I think someone was trying to lose my
parcel lol
Game Over
or maybe he sent it to the wrong house, they opened it, he went back to get it and taped it back up and came to your house to deliver it.
maybe lol
you very trust worthy;)
hehe
he was very slow backwards almost:mrgreen:
Not sure if this has been suggested already - but it's possible to select Saturday delivery - why not make it possible to select other days?
Monday, Tuesday, Wednesday, you know - everything but sundays?
A little drop down calendar or something - surely there are a lot of people who would like the convenience?!
yea im sure thats been said before somwhere in this topic. cba looking for it though.
My only suggestion is to increase the number of options within the Build Your Own ???? System pages - specifically the visual elements, such as cases.
I'm a web developer, so while I know my way around a PC and can quickly put together a system from parts, I am not technically minded and really don't have a clue which parts are suitable and which work well together. When it comes to selecting and buying the correct components, I need all the help I can get. Please develop the Build Your Own ???? System area further! Thanks.
Motzeralla
10-11-07, 18:23
1) Have recommended parts such as where someone buys a motherboard, you show them the type of RAM which would compliment it, or with CPUs etc.
2) System Scanner so you can search for compatible, suitable upgrades in a price range etc.
tigerstylus
10-11-07, 19:56
1. Consistency with technical specifications of products>
Lets take an LCD screen as an example. On some products you list Specs A-J, but the next product you dont have several of those specs listed and have either nothing or employ different terminology in some cases. This may be due to limited info from a supplier, but this can be confusing and misleading to less technical customers. The use of spec templates per product category could overcome this. Force your suppliers to provide the specifications in the format you require. You are their customer! FYI dabs are terrible for this, scan a little better than dabs but it is something that should be improved.
2. Comparison of technical specifications>
Implement a tick and compare functionality allowing customers to compare specs side by side for two or more products (providing you achieve step 1).
3. Improve your product image library>
In distance selling, an accurate picture and accurate product description and specifications are very important if you want to avoid high returns rate and dissatisfied customers. In many cases there is no image at all. Even with some images, the size is tiny and gives the consumer no realistic way of visually identifying if it is the right product for them. No image... dont list the product until your supplier provides one. Also make the images zoomable, properly zoomable to a good size. Remove the disclaimer.
4. Color of product listed as a spec>
Always always always include the color of the device or peripheral as a specification that can be filtered. Nobody wants to make a silver rig and have a black DVDRW in it. Likewise, screens, speakers, card readers, mice, keyboards etc people want it all to match. Sometimes i find that color is not listed and even worse the picture provided is sketchy and not zoomable with he disclaimer "actual product may differ from that of the picture" (or words to that effect). That doesnt fill me with any confidence to buy something, please fix it.
5. Filtering Searches / Profiles>
One task i find myself doing when looking for products such as RAM or HDD's or GPU is to change the view to list 200 per page. This is an extra click on almost every product search i do and is unnecessary. Seeing as im logged in, why cant such parameters be stored as my personal preferences and associated to me as a kind of profile, removing the need for me to do it every time?
6. Profiles / VAT>
Additionally, if you apply a profile approach, you should be able to associate showing Inc VAT prices to me all the time, exc VAT does not apply to me at all as a consumer so remove it. Equally, if i was a VAT registered business, then in my profile i should set to exc VAT prices. This also negates the need to click the button inc vat/exc vat.
7. External Linking>
On each product page, include links to manufacturers site (direct to product landing page), link to driver and software, link to specifications and link to external reviews such as toms hardware or anandtech.
8. Tag selling>
Adding additional products to the sale is important for Aria, for the consumer it can also be very helpful if it is implemented effectively by the website. In simple form, it could be adding extended warranty, or it could be based upon the user's product browsing patterns, presenting the website user with products that are similar or related to the ones he has browsed for. Amazon are a good example of this. In its more evolved form, a customer browsing who is purchasing an Nvidia 8800 Ultra is likely to need a mother of all power supplies above a certain Wattage. Or a customer browsing for an Asus Striker Extreme is probably going to want to see Extreme DDR2 or DDR3 modules that are appropriate for such a high end board. Tag selling works for both supplier and consumer if it is done properly.
9. Jargon buster>
Looking at some of the questions on your product pages from your customers, it is clear that not all customers are in pace with technology or confident system builders. For such cases it would be a good idea to implement and maintain a jargon buster or have a link to an external site that provides this service.
10. Payment options>
Im happy with your current payment options, but i think Paypal would be an excellent additional method for those without a credit card.
11. RRP and current street prices>
I think a lot of customers are aware of the excellent value for money you offer. However, you dont make best use of your advantages. Showing RRP and current street prices (which you are always below) would be a good way of reinforcing the value that you provide to your customer base.
12. Specialist areas or mini-sites>
Such as business, graphic design, gaming, media center or overclockers could be created. Here you could have certain features that were specific to those segments.
At the moment the website is constructed as such that you assume that the customer knows what he wants, finds it then buys it. This is fine for customers who are aware of technologies and what is available. However, i dare say a lot of customers do not and a slightly different approach of guiding them towards their solution could be a benefit (jargon buster a help for this customer category).
Another example, Gaming... you could not only list certain products which were particularly suited to that segment, but you could also include guides such as building your own gaming rig, utilities and tools to use to optimize performance for gaming..
Similarly for overclocking, guides, utilities, tutorials even competitions like who has the best looking rig?
For media centers, theres definitely a need to help people with some guides on what points to consider, what are the best components etc as media center has different priorities to a gaming or overclocking rig. Heat, noise and power are of most importance and some additional specs for components in these categories could be helpful for people to decide what they should buy. I think many people want a media center but dont know where to start. A good indicator is that media centers are appearing in the high street shops built by the usual suspects from poor spec components and ridiculously overpriced. For some reasons people are buying them... it is for that very same reasons that you should carefully consider this point.
13. New technology>
For new products that are going to hit the streets... This applies particularly to the gaming/overclocking segments who want tomorrows components now... e.g. Nvidia's replacement for 8800 Ultra..
Announce these products as early as you can... build up expected demand levels that enable you to better forecast the demand. Have a section or news section in the appropriate mini-site, show your expected prices and offer either pre-order or reserve so that you can get your initial order quantities more accurate.
I like Aria's forward looking philosophy of constantly striving for new areas to add value through continuous improvement and most important, listening to what your customers say, want and think. More compelling reasons to buy from Aria. Great stuff guys and please keep up the good work! :-)
1. Consistency with technical specifications of products>
Lets take an LCD screen as an example. On some products you list Specs A-J, but the next product you dont have several of those specs listed and have either nothing or employ different terminology in some cases. This may be due to limited info from a supplier, but this can be confusing and misleading to less technical customers. The use of spec templates per product category could overcome this. Force your suppliers to provide the specifications in the format you require. You are their customer! FYI dabs are terrible for this, scan a little better than dabs but it is something that should be improved.
Yes, like you said this will be because of the supplier. But the supplier gives out the same information they have to there clients so really its the suppliers who need to get more information from the suppliers suplliers. (if that makes sence to you) Also detailes will get updated from the suppliers but they dont tell there clients if its been updated or not so Aria dont really have the time to check if its been updated or not. Yes they will check every now and then but they carnt do it everyday etc..
3. Improve your product image library>
In distance selling, an accurate picture and accurate product description and specifications are very important if you want to avoid high returns rate and dissatisfied customers. In many cases there is no image at all. Even with some images, the size is tiny and gives the consumer no realistic way of visually identifying if it is the right product for them. No image... dont list the product until your supplier provides one. Also make the images zoomable, properly zoomable to a good size. Remove the disclaimer.
id say more than 95% of products Aria sell have images. Regarding about picture zoom, yes i agree with you but again, its what ever picture the suppliers has they use. If you want a bigger picture and they dont have it the only way of getting bigger pictures is to use a flash applet on the site which will zoom into the picture but it will cause pixel loss, or maybe try using google images, or if Aria opened up a product and took a picture themselves.. But again, suppliers dont notify there clients if they have got more pictures etc..
5. Filtering Searches / Profiles>
One task i find myself doing when looking for products such as RAM or HDD's or GPU is to change the view to list 200 per page. This is an extra click on almost every product search i do and is unnecessary. Seeing as im logged in, why cant such parameters be stored as my personal preferences and associated to me as a kind of profile, removing the need for me to do it every time?
Nice idea, this would be done either by injecting a MySQL query into the database of your user account or done by Cookies.
tigerstylus
10-11-07, 20:22
Hello
I suggest you get a better delivery service than (city link) (Edited by Amie: sorry no name calling)
I tracked parcel which told me it was on the van to be delivered today
So stayed in to await parcel at no point did anyone attempt to deliver
Then i tracked later to find that it had been undeliverable and that a
card had been left (no card)
Lets see what tomorrow brings
8)
This has happened to me a few times when i have bought from Aria... I live in ground floor apartment with patio giving me full visibility of the front of the apartments... I payed extra for next day delivery... took day off work... i waited and waited and waited....no van, no man, no call, no card, i called them...just lies, i called again at 5pm, they stopped answering the phone. I already suggested to Aria that they change their courier to one that doesnt tell us fibs and waste our time. Nobody expects a courier to get there 100% of the time on time, but its basic customer service to let a customer know and apologise instead of pretending that you did go and deliver a non-existent card. I think Aria are excellent but are often badly let down by Citylink. I havent had such problems when ordering from other suppliers, but as a supplier a prefer Aria, just their poor courier is the chink in the armour. If Citylink was a US company they would have been bankrupted because American consumers do not accept poor customer service like theirs.
If Aria dont want to change courier, then heres some ideas on how to improve it.
1. Include KPI's in the contract with City Link with penalty charges
2. Insist on mobile phone/daytime contact number at time of placing order on Aria's site.
3. Enter clause in contract with City Link that they have to phone the customers mobile/daytime contact if there is a problem with getting there on time.
4. Enter clause in contract with city link that they have to phone if they are at the address and nobody is there.
5. After you have shipped, send an email out to each customer with a link that points to a feedback page... on this page the customer can express their views on the delivery/customer care of your logistics partner's service after placing their order. This would give Aria visibility on end-end service, great for the ISO auditors.
6. Let Citylink regularly see exactly how good/bad their service was and give them the opportunity to improve it.
7. The metrics from such an initiative could also provide Aria with a tool for negotiating and driving down the couriers prices.
8. If that didnt work, i would reintroduce the death penalty for all city link drivers.
At the end of the day, citylink are supposed to be providing a service. It should not be the customers responsibility to chase after Aria's partner to find out where their parcel is. Part of citylinks service should be to keep the customer and Aria informed.
Aria, remember your reputation is in the hands of a third party as soon as the goods go out of your warehouse.. make sure this third party does not lose you your customers you have worked so hard to attract and keep!
6. Profiles / VAT>
Additionally, if you apply a profile approach, you should be able to associate showing Inc VAT prices to me all the time, exc VAT does not apply to me at all as a consumer so remove it. Equally, if i was a VAT registered business, then in my profile i should set to exc VAT prices. This also negates the need to click the button inc vat/exc vat.
But all you need to do is click the Inc VAT button on the top right. I clicked it and its been showing all products inc VAT for over 2 weeks now. But if you have a firewall or spyware remover it will probley delete your cookies so thats why you will have to re-click it again.
7. External Linking>
On each product page, include links to manufacturers site (direct to product landing page), link to driver and software, link to specifications and link to external reviews such as toms hardware or anandtech.
Ill give you 1 good reason why not to, Advertisments. You see when linking to other pweb sites they have there own Advertisments and hey, you go on it and maybe you see an advertisment for the product you wanting to buy but at say £1 cheaper, then Aria have lost a sale because of it etc...
same with why other suppliers dont do it.
8. Tag selling>
Adding additional products to the sale is important for Aria, for the consumer it can also be very helpful if it is implemented effectively by the website. In simple form, it could be adding extended warranty, or it could be based upon the user's product browsing patterns, presenting the website user with products that are similar or related to the ones he has browsed for. Amazon are a good example of this. In its more evolved form, a customer browsing who is purchasing an Nvidia 8800 Ultra is likely to need a mother of all power supplies above a certain Wattage. Or a customer browsing for an Asus Striker Extreme is probably going to want to see Extreme DDR2 or DDR3 modules that are appropriate for such a high end board. Tag selling works for both supplier and consumer if it is done properly.
I agree with you, it would be like Recomended Products or Customers Who Bought This Item Also Bought......
10. Payment options>
Im happy with your current payment options, but i think Paypal would be an excellent additional method for those without a credit card.But you need a credit or debit card to join paypal anyway. Also think of all the problems they will have with people filing a claim against them trying to get there money back and them keeping there products etc..
12. Specialist areas or mini-sites>
Such as business, graphic design, gaming, media center or overclockers could be created. Here you could have certain features that were specific to those segments.
At the moment the website is constructed as such that you assume that the customer knows what he wants, finds it then buys it. This is fine for customers who are aware of technologies and what is available. However, i dare say a lot of customers do not and a slightly different approach of guiding them towards their solution could be a benefit (jargon buster a help for this customer category).
Another example, Gaming... you could not only list certain products which were particularly suited to that segment, but you could also include guides such as building your own gaming rig, utilities and tools to use to optimize performance for gaming..
Similarly for overclocking, guides, utilities, tutorials even competitions like who has the best looking rig?
For media centers, theres definitely a need to help people with some guides on what points to consider, what are the best components etc as media center has different priorities to a gaming or overclocking rig. Heat, noise and power are of most importance and some additional specs for components in these categories could be helpful for people to decide what they should buy. I think many people want a media center but dont know where to start. A good indicator is that media centers are appearing in the high street shops built by the usual suspects from poor spec components and ridiculously overpriced. For some reasons people are buying them... it is for that very same reasons that you should carefully consider this point.
Welcome to the forum is all i need to say.
tigerstylus
10-11-07, 20:57
Welcome to the forum is all i need to say.
Forums are good but are for a different purpose. Forums are most used by the more tech savvy person, it is less likely to be used by a lower tech person. Also some people dont want to spend hours wading through pages of stuff, lots of it not relevant to their requirement in the hope that they might find a snippit of what they need.
If you look on Microsoft website, there is a guide for ISV's and IHV's for building media centers, there are some very good guides on other sites if you look long enough. Having a mini-site with such guides makes it quick, effortless and helps convince somebody who is not confident about building a system, to be more confident that its not going to be difficult to do it. In contrast, if forum is the only vehicle for becoming informed, its offputting for the less tech kind of person and they are less likely to make the step. A forum is not a sales tool a minisite is.. there is a difference.
A mini-site could allow customers to have products, guides and all things they require in the same webpage area... and yes building a media center guide should be viewed as a sales tool in this context. Its not a new idea... Nvidia are a good example of a company that does it very well with their SLI products minisite.
tigerstylus
10-11-07, 21:16
[quote=Micky007;27833]Ill give you 1 good reason why not to, Advertisments. You see when linking to other pweb sites they have there own Advertisments and hey, you go on it and maybe you see an advertisment for the product you wanting to buy but at say £1 cheaper, then Aria have lost a sale because of it etc...
same with why other suppliers dont do it.
I can understand why you would be concerned by that. But, i have three things to say..
1. Even manufacturers that sell direct do not offer prices as good as yours. Im sure there are exceptions, but i havent seen them. One example, Creative X-fi fatality pro extreme, they offered me a 10% discount off their web price which was still more expensive than Aria's price.
2. Aria are already keenly priced, so if price is the only concern, why bother improving the infrastructure that you already have? you could just spend all your budget on further discounts... Value is not only about price. It is certainly a very key reason for a purchase decision, but its not the only one. You build up loyalty with customers by making their shopping experience easier, by being responsive to info requests, by having excellent customer support, by giving value added services. The more time you have their mindshare.. their attention on your site, the more likely they are to purchase products and services from you. Developments like this forum is one example of added value and i see that you are looking to add more which is excellent.
3. At the end of the day, people can go and look on the other site anyway and i daresay, most people do. So whats the big deal? If they came to your site first, they did this for a reason, one might have been price, but as a customer of Aria my reasons are not only price, but also about the service, how easy it is to shop here and how easy it is to get to what i need. Occasionally Dabs or Scan might have an offer on for £2 cheaper than at Aria but it doesnt make me buy from them. On the whole they are more expensive than Aria, i only go there when Aria dont have stock of something. There is no need to be paranoid, besides people respect transparency.
Hi,
Yes i can understand where your coming from. But i mean at the end of the day its not upto me. But i mean Aria do have a review place where they can send in there comments/review/questions about the product but i mean its just getting people to do a review on a product they have bought.
New Idea: Offer a £5 Credit For Submitting Reviews & If Its Accepted You Get £5.
btw i dont work for Aria ;)
Hi tigerstylus
I should also mention how i will not be using the delivery service
luckly I live that close i could walk if i wanted too
But I know that if I lived further away I would find an alternative
supplier and i imagine aria have lost many customers
Another thing i should mention here is that i know people who have
worked for **** **** and they said as a company they are very
disorganized
So I'll say it again " CHANGE YOUR DELIVERY SERVICE "
maybe aria dont want to cough up 50 quid for this " EXCELLENT SUGGESTION "
revise your "order by price" feature. as at the moment it is ordering it by number as opposed to price
e.g if you click the price descending button it will go
£1.90
£10.30
£10.90
£2.20
etc
When obviously it should be £1.90,£2.20,£10.30,£10.90,
Ill give you 1 good reason why not to, Advertisments. You see when linking to other pweb sites they have there own Advertisments and hey, you go on it and maybe you see an advertisment for the product you wanting to buy but at say £1 cheaper, then Aria have lost a sale because of it etc...
same with why other suppliers dont do it.
I agree with you, it would be like Recomended Products or Customers Who Bought This Item Also Bought......
But you need a credit or debit card to join paypal anyway. Also think of all the problems they will have with people filing a claim against them trying to get there money back and them keeping there products etc..
Not necessarily, you can link your bank account directly to paypal, without the need for a credit card.
yea but again you still got that people trying to file claims they never got the items etc... and try to get there money back. Also fruad is a big issue with paypal.
tigerstylus
12-11-07, 18:40
yea but again you still got that people trying to file claims they never got the items etc... and try to get there money back. Also fruad is a big issue with paypal.
Fraud is an even bigger issue with credit cards and thats a fact. Besides, you only need a card when you open a paypal account as somebody else correctly pointed out, you can set your bank account as the funding source as soon as its setup. THen if you dont have a card for some reason (like lost it, or had it stolen) you can still buy your stuff online with Aria using Paypal.
I sometimes have issues with my card, i have periods of a month or two months where my card is cancelled by the bank because of fraud attempts or because ive worn the strip out through overuse :'( this leaves me stuck with cash only while my retard bank makes several botched attempts to actually deliver to my work address where i can sign for it. This has prevented me from buying from Aria (from anywhere) a few times.
yea well i personally still think using Paypal is a bad idea. But i mean unless they have a good Paypal Account Manager then yea then it will be good, but wouldnt suggest Aria use Paypal unless there getting a good Paypal Account Manager that can deal with the stuff i pointed out.
tigerstylus
12-11-07, 19:16
Hi tigerstylus
I should also mention how i will not be using the delivery service
luckly I live that close i could walk if i wanted too
But I know that if I lived further away I would find an alternative
supplier and i imagine aria have lost many customers
Another thing i should mention here is that i know people who have
worked for **** **** and they said as a company they are very
disorganized
So I'll say it again " CHANGE YOUR DELIVERY SERVICE "
maybe aria dont want to cough up 50 quid for this " EXCELLENT SUGGESTION "
BVM Host, maybe Aria can subcontract to you as a collection hub? lol anyway i warned not to get me started on the courier! My experience of 'a certain courier' is that they are not good. I speak from an informed position as i manage an EMEA wide service organization and to put this a nice way (without defamatory remarks), there are other companies who are customer service oriented. If there were contractual issues, i would renegotiate the contract to include what i suggested in the earlier post. This way it would give them a target, some measurement/assessment scale, give them visibility on where they need to improve and give them the opportunity to do so. If they were in breach on a regular basis and failed to show improvement, 3 warnings, followed by the launch pad, followed by a tender process to select a different partner.
I would expect a significant improvement but either way, Aria's customers wouldnt suffer, which means Aria's reputation and business wouldnt suffer. I was on the verge of never buying from Aria again after the last episode and it wasnt the first time id had major traumas with the delivery service. But my mind was changed after i was contacted by Aria's excellent customer service manager.
Coming from a service background myself, i just cannot think of any justification for such unprofessional behavior as vans pulling up and driving away without even getting out or worse, claiming to have carded the house when clearly they haven't, or worse still failing to meet one of the most basic requirements of service... not contacting the customer when theres a problem with the service - I find it unacceptable in this age when everybody owns a mobile phone.
Actually im very happy with Aria, the good customer support, the products they offer, the prices, the constant improvements to the site, the customer feedback requests, its all excellent stuff. The only real downside is the delivery service and im sure fixing this would have the greatest impact of all.
Here endeth my surmon.
tigerstylus
12-11-07, 20:00
Hi,
Yes i can understand where your coming from. But i mean at the end of the day its not upto me. But i mean Aria do have a review place where they can send in there comments/review/questions about the product but i mean its just getting people to do a review on a product they have bought.
New Idea: Offer a £5 Credit For Submitting Reviews & If Its Accepted You Get £5.
Im not against this at all, giving a £5 credit for each review would certainly mean a very high response rate, but it would significantly reduce your margins and im not sure your commercial managers would go for it. A good compromise could be Aria bytes for reviews (excuse if its already been suggested or implemented - i didnt check).
" btw i dont work for Aria ;) " - £5 discounts... lol i kinda figured you didnt :lol:
I kinda figured that
PeterStoba
12-11-07, 21:22
Enable replying to someone in comments, like quoting them, as the people hardly answer i've noticed
25 aria bytes per review i'd say
5if you reply to someone
no id say make it 100 Bytes per ACCEPTED review
PeterStoba
12-11-07, 21:28
That's a bit too much, 10 reviews and you've got a 512mb pendrive or 15 reviews and 512mb RAM
I'd say depending on the product, that'd be too hard though, like a cpu or psu 50 and something small like usb hub or card reader 5?
yes but like i said they have to be ACCEPTED Reviews.
There not going to accept to give members 100 bytes with a 2 line review. The review would have to be at least 10 FULL Lines.
Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvvvv
Enable replying to someone in comments, like quoting them, as the people hardly answer i've noticed
25 aria bytes per review i'd say
5if you reply to someone
Just post a new comment and use the other persons name who was asking the question.
what i would like to see added to "Favourite Products" is price when the product was added and the current price. with up/down icons. to see if a product has gone up in price or down.
PeterStoba
13-11-07, 16:10
Just post a new comment and use the other persons name who was asking the question.
Then they've still got to be validated so it's pointless
Then they've still got to be validated so it's pointless
if its a valid reply to someones previous question then it will be validated no probs I would have thought 8)
PeterStoba
14-11-07, 16:21
But someone has to validate them anyway, so they may aswell answer the question insted, takes the same ammount of time
omg both of you just shut up ! :lol:
tigerstylus
14-11-07, 22:38
what i would like to see added to "Favourite Products" is price when the product was added and the current price. with up/down icons. to see if a product has gone up in price or down.
Good idea, but i think the up/down price arrows in addition to showing the RRP and the typical or lowest current street price (like sample from Dabs, Scan, ******, Overclockers etc). SHowing your customers how good you are is always a very good way to build up loyalty and at the same time provide the customers with a comparison mechanism. Providing the prices are kept up to date and thus accurate (If you could find a technical solution for pulling prices from external sources) then everybody is a winner ... except Aria's competitors ;-)
Ps. Aria, your prices are almost always lower than others, but you dont drive home the message hard enough.. providing a comparison service that keeps your customers on your site without needing to click away on others to compare would be a great achievement.
tigerstylus
14-11-07, 22:56
I believe some sort of products compatability would be good.
I used to be up to date with PC components and built several computers. Then i didnt read much into it and allowed the whole computer world pass me by. Recently decided to build a PC and was bemused by all the new technologies etc.
Something for first time builders or rusty builders that will allow them to selct a core product i.e motherboard, processor, graphics card etc, then have the option of a filter for compatable products. I think for the customers that are like me and a bit overwhelmed at the different technologies available now will be a bit more secure about their purchase knowing they have the correct bits of each jigsaw.
This being possibly complex task to set up the filter, maybe even just a simple beginners FAQ into whats available, what works best with what etc. would probably suffice.
Hi Nchan
Its always best to check the review sites like Toms Hardware or Anandtech and start at core components like CPU/Mobo GPU platform your gonna use. Look at the rigs they put together for the tests, check the components and see the manufacturers sites. Normally you will find an even higher spec bit than you can see in the benchmarks (e.g. DDR3 1800) if your doing extreme, you need a slightly different approach perhaps with alternate cooling, but if your mid or top end, stick to those sites and the component manufacturers sites for compatibility data, take your time looking and reading before you shell out ur bucks to avoid expensive mistakes and disappointments. Most of the manufacturers of the high end gear have really good, responsive support that give accurate and prompt answers to your questions.
For lowest risk, i suggest using ASUS boards, Intel CPU, Nvidia GPU (last 12 months of ATI catalyst drivers have been laggy/buggy and disfunctional and behind in the benchmarks), Creative sound and OCZ Ram. These manufacturers support is excellent for pre-sales queries, never had any problems after purchasing. Others might disagree with me and have favorite vendors.
I agree about the FAQ for beginners, i think defo for beginners, defo for gaming rig first timers, defo for media center first timers and maybe an intro to overclocking for those that have never tweaked ;)
tigerstylus
15-11-07, 20:21
With the format war now in full flight, consumers are yet again left completely high & dry while the electronics manufacturers and media companies slug it out.
For the consumer, its a tragedy, not only do we have to contend with all the different CD and DVD formats, but now this.
As a suggestion, i think it would be a great idea for Aria to put a guide to buying optical drives on their site. Some background about the differences between Blu-ray and HD-DVD would be a good start... a good post on the subject can be found here.....
http://www.engadget.com/2005/09/19/blu-ray-vs-hd-dvd-state-of-the-s-union-s-division/
but better still, if Aria made a compatibility chart and put on the specs page for each optical drive product... showing the boxes it ticks at a glance.
Customer friendly and a good service for your customers.
Why not make your links/hyperlinks click or make different sounds for different parts of the site for people who struggle with websites.And put a magnifying glass so that people who struggle with the wording being to small can double the size of the font.Ect for the people who struggle seeing the written word.
Why not make your links/hyperlinks click or make different sounds for different parts of the site for people who struggle with websites.And put a magnifying glass so that people who struggle with the wording being to small can double the size of the font.Ect for the people who struggle seeing the written word.
If you click Start, All Programs, Accessories, Accessibility it will have them there for you.
Heres an idea.
How about a buy one, get one free on all nVidia SLi gfx cards? That would be an unbeatable offer :p
I reckon that'd be dead easy to arrange - you buy one 8800GT for £300 and you get a 2nd one absolutely free!!!
lol and make Aria go into Liquidation
lol and make Aria go into Liquidation
well - since the 8800GT is only £140 I think Aria would be up...
yes but think how many people would buy it if its buy one get one free, once ther word gets round there would be thousands of orders i bet you.
PeterStoba
16-11-07, 17:29
yes but think how many people would buy it if its buy one get one free, once ther word gets round there would be thousands of orders i bet you.
But with Aria doubling the price and saying buy one get one free they'd loose nothing
yeah..
1 for £140
or
2 for £300
so they would be making £10 extra PER CARD, and if sales did increase like you said, they'd make a bigger profit than normal!?
so then how would that be buy one get one free if the prices go up for the second one
PeterStoba
16-11-07, 19:17
Because you would still be buying on and getting one free, just paying a higher price for one. Supermarkets do it, up the prices and then say buy one get on free
Hello,I would just like to point out one issue with the site.
1) The first I think is a serious flaw that should be rectified during the registration part for purchasing product from your basket. When I tried registering to the site kept on rejecting my forms - it kicked up a fuss with my post code. Now for me, having registered with many sites like ebay, amazon, etc I have always enter my post code like this:
ME16XXX
After a few days, I know I'm a tart, I realized that it HAD to be entered like this with a SPACE which usually we don't:
ME16X XX - note the space, that one space caused so much misery.
I would suggest the form under 'postcode' be split into 2 text boxes or say there should be a space or program the php/cgi to accept the postcode without the space in it.
This bug stopped me from ordering for three day and nearly turned me away!
Hey it looks like it was fixed! It now says 'Please mind the space (correct: "M12 4AS").'
See my main post on page 11. Now how do i go about getting my award? :D
so then how would that be buy one get one free if the prices go up for the second one
Because you would still be buying on and getting one free, just paying a higher price for one.
Exactly..
Hey it looks like it was fixed! It now says 'Please mind the space (correct: "M12 4AS").'
See my main post on page 11. Now how do i go about getting my award? :D
I dont think you would get a reward for pointing out a bug, as at the end of the day its bound to be fixed anyway.
i hope i do though, 50 off will be great for christmas. Jetway mobo, intel dual 2GHz, those superspecial ramz on the homepage...sweet...
nah you wont get it trust me.
Im not reading the whole 18 pages but BOGOF on PC parts would be stupid.
Buy one MB...Get one free.
I dont want another one...I would rather pay a cheaper price for one...
Not many PC parts you need 2 of...:S
PeterStoba
16-11-07, 22:39
Im not reading the whole 18 pages but BOGOF on PC parts would be stupid.
Buy one MB...Get one free.
I dont want another one...I would rather pay a cheaper price for one...
Not many PC parts you need 2 of...:S
Fair point, plus it'd never happen
Include how many customer comments/reviews there are for each product in the main list.
I just like to know what other people think of a product first and clicking through all of the listed items to see if they have any comments is a bit long winded.
That is all.
not sure if it's already available or if it's been said before, but some way of setting the site to always show inc/ex VAT prices when you log in.
PeterStoba
17-11-07, 16:37
not sure if it's already available or if it's been said before, but some way of setting the site to always show inc/ex VAT prices when you log in.
Been mentioned alot now, should be done
I have few suggestions which would make Aria web site the best.
- Live Chat: user should manage to chat live with Aria customer service. This would really be great advantage. User can get information and help live on the site. And also have live chat for users as well so they can communicate with each other. This way user can ask for recommendation on product and also give their recommendation on products.
- What I would like is where the Product banner is on the left hand side. When mouse is moved on one of the topic, it should display the parts or products within the category. This will make it easy for user to find what they looking for.
- On each product image, when the mouse is rolled over is should display little description of the product. This would be really good advantage, the user will have really good idea what the product is.
- For the software products. You should let users download the trial version of the software.
- For all the users, you should have a section where they can select their own favorite products, and you send them news letter to their e-mail of their favorite products. Rather than sending all products updates.
- SMS updates... you can charge user, but there should be a way for user to get updates by text.
- The color scheme, the web site looks bit too simple; I think you should add more media or more colors.
- I think if you add all this your web-site would be the best.. Hope you like my ideas. And Hop I win 50...:lol:
- Live Chat: user should manage to chat live with Aria customer service. This would really be great advantage. User can get information and help live on the site. And also have live chat for users as well so they can communicate with each other. This way user can ask for recommendation on product and also give their recommendation on products.
has already been suggested.
- For the software products. You should let users download the trial version of the software.
You can, just go to the makers webstie and download a trial. I dont think Aria would place all the trials on there server because think of the bandwidth they would have to pay for.
PeterStoba
17-11-07, 19:07
For the trial version they could link to the trial version on the manufacturers website, so it's quicker for users and also, not hosted on Aria.
has already been suggested.
You can, just go to the makers webstie and download a trial. I dont think Aria would place all the trials on there server because think of the bandwidth they would have to pay for.
8) Hay i just went throught all the pages.. i cant find ne1 sayin about Live Chat.. Noone has given this idea? This is my own sugeestion.. lolz... :P
8) Hay i just went throught all the pages.. i cant find ne1 sayin about Live Chat.. Noone has given this idea? This is my own sugeestion.. lolz... :P
Maybe if you read more carefully you will find it on the first page.
3) Live Chat, maybe for Pre-Sales only for people that would like more information about a product before purchassing (could lower the amount of calls to Sales team)
Technical information on ALL products.
Some have it, some don't
this really depends on the information aria receives from its suppliers... and there are a LOT of products there lol
PeterStoba
18-11-07, 10:34
There is the internet to find info though
indeed there is, google is your friend
google is my best friend.
google is my best friend.
Google is your ONLY friend. :twisted:
yea so, at leaste i HAVE A FRIEND ! :lol:
yea so, at leaste i HAVE A FRIEND ! :lol:
Touche, batman :P
Great - I've had just started a debate - go misty go
olliegooch
21-11-07, 17:56
Do Video reviews on products, As you may or may not be aware a competitor has just started doing them ;)
yea iv noticed that, but they are the ones that do them, they have another company that do everything and they pay a monthly fee to use there services.
whats the point of video reviews? a review by a person doesn't beat discussion from a few people - hence why people write reviews
i agree/disagree
the only good thing about Video Reviews is you get to see how it works and how it fully looks etc...
But id stick of user reviews if thats all your looking for.
heres my suggestion stick AM2+ mobo's in a new sub cat' and not directly into the AM2 cat'
thats a good one!
which idea is good
heres my suggestion stick AM2+ mobo's in a new sub cat' and not directly into the AM2 cat'
this one 8)
they did it wheres my £50 :O
Live Chat With An Advisor Would Be Good.
Or letting you spend your aria bytes on postage payments.
Live Chat With An Advisor Would Be Good.
Or letting you spend your aria bytes on postage payments.
+1
Only problem is that you would have to have a mod online all of the time.
PeterStoba
23-01-08, 16:24
Just when customer services are open then
wonderlust
23-01-08, 16:54
How about a way of tracking the RMA process?
Once an itme is sent back you are in the dark, and the emails seem to be answered selectively
How about when you buy a piece of software with a licence key, the licence key is stored in your aria account, or emailed to you as well as sent in post, as customer service get a few people ringing in saying that they never received a key with their software, when infact they did but threw it away. May take a bit of man power, but it would be useful for the customer.
How about when you buy a piece of software with a licence key, the licence key is stored in your aria account, or emailed to you as well as sent in post, as customer service get a few people ringing in saying that they never received a key with their software, when infact they did but threw it away. May take a bit of man power, but it would be useful for the customer.
OR, Aria shouldn't sell to stupid people who throw keys away [WTF?].
Not read through every post, but:
Don't advertise a product if you cannot provide decent info on it.
I've had to ring Aria a few times to ask for info on certain products and they just say, "sorry, we don't have any more info on that!" How the hell can you sell something you have no knowledge of?
If i bought a product and because there was no info from Aria about it and i found it was not right for me, wouldn't it cost me time and money to return it?
Thanks
I know if i see a product i'm interested in i have a tendancy to use google to find the info and see if there's any reviews etc on it.
I see your point though. I think there aware of that issue as it's been mentioned a few times.
Thanks for the backup tystar. Yeah i would imagine i'm not the first to say it.
I usually google for reviews before i buy as well. But there are plenty of online stores who are the only stockists of certain items, so its sometimes hard to find any alterior info on them.
mail in rebates !! all the americans get them :(
Descriptions! Alot of items only have half-a*sed descriptions, if that!
mail in rebates !! all the americans get them :(
Mail in rebates are nothing more than a pain in the rear! Half the time they get lost..
Sim
they do have a point here, i have posted comments about a few products because you have wrong info on the site.
eg p35c ds3r can take both ddr2 and 3, you can see the different slots in the img ffs and there are others.
FAO MODS/ADMINS......
After 227 posts, with a hell of a lot of them saying PUT MORE INFO ON YOUR PRODUCTS.........guys, nothing has changed!
This thread has been going on for ages now. If you ask for suggestions, surely you should act on the most common ones.
Rather than me (and others) ranting, please help me (and others) to understand why these things aren't being actioned.
Asking for more info is NO SMALL THING. Ultimately it is what sells your products. I've personally NOT bought stuff from Aria purely because you have had little or no info about it. Why would anyone buy a product that they have no information about?
You wouldn't offer me a full refund including postage if i returned it because i didn't like it, because there was no info telling me it was the right or wrong product for me, would you?
This is a good forum with some decent people, most of whom are your customers, please listen to us.
Frankly i find that the product descriptions on some of our products are appauling yes, which is why i've spent my last few weekends updating product descriptions!!! If you look at motherboards, most of them now have all of the info you require. The CPU's all have the correct information on them too! Sometimes the products we receive from suppliers are so generic that we cannot place any more info about them on the site. This weekend i plan to be working on monitors. I've already made a start on the ASUS monitors and now i'm on to iiyama etc. It's also all down to the manufacturer sometimes even they don't have the full spec of their products on the site! Sometimes they don't have a site (TECO). And before you say 'well you have the product don't you, why can't you just look at the item', it's not as easy as that; most of the items we stock are sealed, once it's been opened thats it.
my input is more for the help of other people, if i want to buy something i will do a bit of research on it and other products that will meet my needs, read some reviews and even find some end users if i can to find out their views. joe public isnt quite the same and they want it all on a plate. how many questions ask "will this work on/with this?" or other basic info that could be included in the specs.
if you want some help finding info/specs on some products pm me a list and i will help if i can.
cleggypdc,
thanks for your assistance mate and for listening. I know its gonna be a hard slog updating all the products you have, but it really is the only way to satisfy us customers :P
I often wonder though, why would suppliers sell a product they have no knowledge of? That's a hell of a risk don't you think? A risk that is passed onto the customer i might add.
cleggypdc,
thanks for your assistance mate and for listening. I know its gonna be a hard slog updating all the products you have, but it really is the only way to satisfy us customers :P
I often wonder though, why would suppliers sell a product they have no knowledge of? That's a hell of a risk don't you think? A risk that is passed onto the customer i might add.
Yep its not going to be an easy job when they stock over 4000 products! Have you seen the size of their wearhouse, Its HUGE!
done a couple of epson printers today :)
takes ages to get it to look right though, i'm seeing unordered list tags everywhere everywhere!
I think on the favorite item lists you should be able to see a total price of all the products in that list too
Just an idea
This probably isn't allowed I guess.
Reliability percentage on each piece of hardware. Use the number of successful RMA's against the number sold. Display that as a percentage.
PeterStoba
04-07-08, 17:15
This probably isn't allowed I guess.
Reliability percentage on each piece of hardware. Use the number of successful RMA's against the number sold. Display that as a percentage.
Won't be done, cheap power supplies won't sell aswell etc..
I think it would be quite a good idea if aria stocked fan controllers amongst there already mighty stock.
Due to the fact that many newer high end cases have many fans as standard and can accomodate more fans, alot of people need either splitters or a fan controller.
I would definatley buy a fan controller myself as many of you know i recently bought the cosmos and plan to add the extra 3 fans
Just an idea, but it would encourage people to buy more from aria if they didnt have to shop around for the extra bits and bobs needed for pc's.
Even if it was just a few different models
Much appreciated
super save postage
free delivery certion items
cheap delivery for item light in wight and items that do not require extensive expensive pakaging
thats all i ask
if this is case id prob buy something every week
PeterStoba
17-07-08, 07:53
super save postage
free delivery certion items
cheap delivery for item light in wight and items that do not require extensive expensive pakaging
thats all i ask
if this is case id prob buy something every week
Royal Mail only insures upto £33, so if it is lost or damaged because of the MEGA CHEAP **** PACKAGING, you'd loose money
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