Returning my RAM

[Ricko97]

Hello,

Sorry to be posting this kind of thing as I understand Customer Support questions have no place here - but I'm actually unsure of what to do next and this could save time in the long-run.

Basically, on the 7th of March (two weeks ago unless I can't count), I returned a stick of RAM (obviously after having submitted an RMA Request), which, according to RoyalMail.com, arrived at Aria on the 9th. I am expecting the RAM to either be sent back, replaced, or refunded - but it has almost been 2 weeks since Aria received the return, without any contact whatsoever. Should I be worried? :lol:

Thanks in advance.

[ZoneAlert]

I did the same thing with some ram three weeks ago m8, and I've herd nothing yet. :roll:

[Cheule]

The RMA thingy won't even let me send my ram at all. Bugger.

[lucy]

Hi Ricko97,

Can you PM me your RMA num please? Or alternatively, post the ref here: http://www.lucyslair.co.uk/viewtopic.php?t=2350

Thanks!
Lucy

XxX

[Ricko97]

PM sent.

8)

[Ricko97]

Alright,

Apologies for bumping this, but I am actually in a rather knotty situation.

Where to start? Well... here is an explanation of my RMA (this is exactly what I sent in the RMA request):

\"I once ordered an upgrade for my computer from Aria (order reference: EC737860). Part of the order was a \"Crucial 512MB 184-PIN DIMM DDR 3200\" stick of RAM (Product code: CT6464Z40B). Recently I ordered a second upgrade, and it included another of the exact same type of RAM (with the same product code). With this upgrade I was hoping to run both modules on Dual Channel on my motherboard.

The module I received with the first order is \"double-rank\" (meaning it has chips on both sides). However, the module I received with the second order is only \"single-rank\" (chips on only one side). This is a big enough difference to prevent them from running on Dual Channel, but otherwise they are -exactly- the same (as I said, they also have the same product code).

I ordered the second module expecting it to be -exactly- the same as the first, and to be able to run them on Dual Channel, but because of this minor difference, I am unable to. The Aria website makes no mention of the memory being single-rank or double-rank.

-------


I sent an email to customer services with all the above details, and this is the response I got:

\"As long as you can repack it as know there should be no problem with returning it for a double rank stick. Please fill out the RMA form on our website.

Regards

James Froggatt\"

Basically, I would like to send back the single-rank version of this Crucial 512MB module (CT6464Z40B) in exchange for a double-rank version of it. If Aria does not stock them, I would like to cancel this RMA.

Thank you.\"


So I returned the stick and even sent a note along with it, explaining briefly what I said in the RMA.

Now, I understand Aria was having problems just as I returned it, but they had my RAM and my money for over 6 weeks, and I received no contact (apart from a message or two between me<->Lucy<->CServ, thank you Lucy!). Just today, I received an email. A very, very disappointing one.

Believe it or not, they sent the RAM to their testing department, found the stick to be non-faulty and have given me 60 days to collect it. I don't want that!!!!! I clearly stated, twice, that I wanted the stick to be replaced with a double-rank version of it, or at the very least, to have it refunded. I refuse to collect a stick of RAM that I knew was in perfect working condition to begin with! Gah!

In my honest opinion, this is some of the worst Customer Service I've seen, for a very, very long time.

So, anyone have any suggestions? I'm going to type up an email and send it to them but I have a gloomy feeling it will yield no results. Not good ones, at least.


:cry:

[Ricko97]

This has been sorted, part thanks to Lucy I hear (<3). I should be getting a refund soon.

Now, I have another small problem. Maybe some of the long-time members here can pitch a suggestion or two - should I risk buying the stick again and hope it's double-rank? Should I phone up sales and arrange something? Or should I buy elsewhere? :?

Thanks in advance to anyone who replies.


EDIT: I just realised I should have probably posted this elsewhere as it isn't a discussion with Lucy but a question to anyone in general. Sorry for inconvenience.

[mac124]

Personally i would recommend buying a dual channel set and selling the stick you have, it might be the single sided stuff is a new revision or something.

[Ricko97]

Sounds good. If I run two sticks on Dual Channel, do you think it's safe to use the one I have as a third, one the second channel? Sorry for all the questions. :lol:

EDIT: OK, just conferred with my brother, it's a no-no. I'll sell it 8) Thanks!