New Xerox 22\" Glass, best way to get it swapped ?

[Scooby]

Hi just got one of the new xerox 22\" monitors XM7-22W.

It has a intermittent problem on the power switch, see the videos below.

All I want to do is arrange for a new one to be sent and the old collected. I only got it delivered 2 days ago and set it up yesterday.

I have some videos of the faults and really need it swapped without me incurring any more charges or hassle.

http://homepage.ntlworld.com/david.coles2/Light%20flickers%20but%20wont%20switch%20off.avi

[Micky007]

Hi Scooby,

First of all id like to welcome you on behalf of everyone to Lucy's Lair.

If you would like to have a look at this page below, it will give you all the information on how to send the item back to Aria.

http://www.aria.co.uk/Support/Returns+Info

Regards,
Michael Walmsley

[Scooby]

OK thanks. Havent really used aria and only my 2nd or 3rd purchase from them and its gone wrong. There returns seemed a bit harsh. I didnt want them to gety it turn it on and off and send it back hence the video of it not working. To make matters worse the switch is worse when its been switched on for a while.

[Scooby]

I see the rules say dont bog down with cust service and to email but aria cust service DONT answer emails ?

I cant get this thing posted back for less that £10. I used to work for a mail order company and you can arrange for it to be picked up for about £6.50 from city link.

Why cant they just collect it and sort me out with a refund as I dont think I should have to pay delivery for having the monitor delivered faulty let alone another delivery for posting it back. Been nearly 2 weeks now. I will have to wait until the weekend and drive to the post office.

[Micky007]

[quote:72340a009e=\"Scooby\"]I see the rules say dont bog down with cust service and to email but aria cust service DONT answer emails ?

I cant get this thing posted back for less that £10. I used to work for a mail order company and you can arrange for it to be picked up for about £6.50 from city link.

Why cant they just collect it and sort me out with a refund as I dont think I should have to pay delivery for having the monitor delivered faulty let alone another delivery for posting it back. Been nearly 2 weeks now. I will have to wait until the weekend and drive to the post office.[/quote:72340a009e]

Hi Scooby

Aria have opened up a new email account for people who are having problems, if you would like to email them @ ariacustomercare@googlemail.com they will reply to you right away. but everyone has gone home now so you wont get a reply untill tomorrow now.

Regards,
Michael Walmsley

[Scooby]

OK thanks will email there and see if they answer.

sorry for the tone but am totally p$%^&$d off with it all.

[Micky007]

[quote:a71a1078c9=\"Scooby\"]OK thanks will email there and see if they answer.

sorry for the tone but am totally p$%^&$d off with it all.[/quote:a71a1078c9]

Hi,

No need to be sorry, its been a nightmare for us all including the Aria staff.

Regards,
Michael Walmsley

[Scooby]

Another week, Its been gone a week and still no news.

And funny how my review of the monitor wasnt posted but one more recent giving it 5 stars was.....hmmmm.

[Anonymous]

[Removed at the request of the author]

[Scooby]

I thought it was OK no ghosting. Bit glossy though so might be a problem in the summer. The stand wasnt like the one pictured and as it had a fault from day one woulnt buy another.

I'd go for a samsung or dell next.

[Scooby]

Still no answer, they dont even answer emails.