View Full Version : This is not the way to package CPUs
I just took delivery of my i5 750 ordered on Wednesdays super special for forum members. It looks like it's been used as a football:
http://img444.imageshack.us/img444/3350/dsc08284.th.jpg (http://img444.imageshack.us/i/dsc08284.jpg/) http://img444.imageshack.us/img444/7926/dsc08286.th.jpg (http://img444.imageshack.us/i/dsc08286.jpg/)
I am not at all impressed, in fact I am pretty damn angry. It's staggering that an item like this would be sent in a soft plastic bag with no regard for protection during transit, it's a basic requirement of a mail order service. It just screams "we're gonna cut corners, penny pinch on every aspect of the service and we don't care about customer satisfaction."
It's all very well offering a the best possible price, but items in this condition are not a bargain.
AaronWHUFC
12-02-10, 12:59
That's weird, I'll upload a pic in a sec of how well my i7 920 was packed. It coulnt fit all the bubble wrap in one shot!
AaronWHUFC
12-02-10, 13:09
http://i46.tinypic.com/rivwwo.jpg
http://i49.tinypic.com/14l4jyx.jpg
http://i50.tinypic.com/b80oxt.jpg
iv never had any smaller bits turn up like that :eek:
the only things that have were monitors which are in big bulkry boxes filled with packing.
http://i46.tinypic.com/rivwwo.jpg
http://i49.tinypic.com/14l4jyx.jpg
http://i50.tinypic.com/b80oxt.jpg
Yeah, mine was exactly the same.
i have a feeling someone in the warehouse is getting chewed out as we type :)
Yeah, mine was exactly the same.
Everything of mine has also arrived in a similar way..
Sounds like a very dangerous one off, no doubt someone is getting their legs cut off as punishment.
chris@cserve
12-02-10, 14:16
Hi I am sorry to hear of the issues with the order. The packaging issue has now been raised with the warehouse manager. Please can you confirm if the box contents are damaged in anyway ?.
Hi I am sorry to hear of the issues with the order. The packaging issue has now been raised with the warehouse manager. Please can you confirm if the box contents are damaged in anyway ?.I will do if you are happy for me to split the factory seal on the box?
However I was going to to leave it alone as I will definitely will be returning this for either a refund or replacement - I like to keep packaging neat & intact so that I can sell items on easily when I upgrade, and to ensure that I don't run into any manufacturer RMA issues later on if they deem an item has been mistreated.
chris@cserve
12-02-10, 17:47
Hi, If your planning to return the item there is not much point in opening the box.
Alternatively if you are planning to keep it then please open it and confirm if there is damage, it is possible that the heatsink may be damaged if that is the case we could arrange to simply send out a replacement heatsink.
Please let us know how you wish to proceed.
Tinkernology
12-02-10, 21:26
It is sad to see your goods were less than perfectly packaged there I must say all my orders were delivered packaged so well you could play baseball with them and not daage the goods inside. (please dont take me up on the idea though just an observation not a suggestion ) :thumb:
Please let us know how you wish to proceed.Chris, I sent you a PM earlier about returning this for a replacement - I have put in an RMA request just now.
Must be a one off.
Unfortunately not.
http://i49.tinypic.com/21d2alt.jpg
This is how I received mine.
I notice its only those who ordered their i5 on the day the special offer was on, Wed 10th Feb I think? Aria need to look into who was packaging that day, for those items and definately do something about it. Thankfully this cpu works fine though and I am happy to keep it but it was quite worrying seeing the state it arrived in.
Unfortunately not.
http://i49.tinypic.com/21d2alt.jpg
This is how I received mine.
I notice its only those who ordered their i5 on the day the special offer was on, Wed 10th Feb I think? Aria need to look into who was packaging that day, for those items and definately do something about it. Thankfully this cpu works fine though and I am happy to keep it but it was quite worrying seeing the state it arrived in.
Some effort went into ruining the box that much :P
Some effort went into ruining the box that much :P
Luckily intel have packaged it well inside the box, as it worked fine. :)
It's worrying though for Aria, to have simple minded numpties working in packaging who have zero common sense. They are improving as a company and moving forward, but incidents like this need to be a thing of the past.
wonderlust
19-02-10, 20:16
It's not just Aria, I am having a similar issue with another Etailer,
Although they have organised a City link collection of the damaged item.
wow they some shocking shots surely 1 offs . Obviously somebody in packing probably got dumped that day..
wow they some shocking shots surely 1 offs . Obviously somebody in packing probably got dumped that day..
It does seem they were all packed on 1 day. The day of the special offer on the i5 cpu, so it wouldn't exactly be hard to trace who was packing that day...
Could somebody please chase up my RMA request and issue me a returns number? Thanks
Could somebody please chase up my RMA request and issue me a returns number? Thanks
please post in the customer service area, the post will get lost here.
DT.
DT - now I'm confused, this is the customer care forum isn't it? and this is my thread about the CPU that I would like replaced - so where is better than posting here? Are you suggesting I should start another thread about chasing up the RMA
my apols Icm76 - I was rushing and missed that it was your original thread. I'll PM the CS guys for you as they tend to check on new threads, threads that have reached 3pages like this one can easily get missed as they appear resolved.
DT.
lee@cserve
24-02-10, 12:41
Could somebody please chase up my RMA request and issue me a returns number? Thanks
Can you PM me your order number and I will look in to where your RMA request is up to.
lee@cserve
24-02-10, 13:00
I have just found your email that you have sent today.
I will create you a RMA number now and get the RMA number sent over to you soon.
lee@cserve
24-02-10, 13:05
I have just replied to your email and the PM you have sent me.
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