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View Full Version : Order Processing, no response? 03/02/10


antispam246
12-02-10, 03:10
Hi I made an order on 3rd February, the payment was promptly taken from my account but the status still says "processing". I've e-mailed your supoort twice since monday and still no reply, nor update

Ref No:
EC1209595
michaelkenward
12-02-10, 10:32
This is an increasingly (?) common phenomenon.

Look around for other messages that mention "Processing".

In my case, the stuff was delivered while the order was stuck in prcessing. I had used it for a couple of days before it went from Processing to Delivered.

So don't rely on this if you want to arrange to be at home for a delivery.
DoubleTop
12-02-10, 11:11
the developers are working on adding more stages to the order status part of the system, unfortunately processing is the main one at the moment.

I've pointed CS this way :)

DT.
chris@cserve
12-02-10, 11:16
Hi, the paperwork for this order appears to have gone astray, I will get this reprinted and ensure it leaves us today.

Please accept my apologies for delays incurred.
chris@cserve
12-02-10, 12:38
Order now despatched.
antispam246
12-02-10, 14:25
Much appreciated (:
antispam246
13-02-10, 15:24
Don't suppose you can send me a tracking number as the order status hasn't changed. Just want to ensure I'm about when it's on it's way
Funlester
13-02-10, 15:31
You can use the SORW reference number as a tracking number on the City Link website and that will give you the tracking number.
If that doesn't work then im sure someone will post the tracking number on Monday for you.
antispam246
15-02-10, 22:33
You can use the SORW reference number as a tracking number on the City Link website and that will give you the tracking number.
If that doesn't work then im sure someone will post the tracking number on Monday for you.

Thanks, used that number and it says they are in the network for deliver. Odd thing is, before this it said they couldn't be delivered as the address details incorrect/incomplete. I've used the same details as before so not sure what went wrong there, guess i'll call city link tomorrow.

thanks again
antispam246
18-02-10, 04:30
Just wanted to say I received my order ,thanks again
lee@cserve
24-02-10, 12:33
I am now going to close this thread as it seems to be complete.