Gigabyte GeForce GTX 260 OC [Archive] - Aria Forums - UK's #1 Performance Hardware Community

jet12

01-02-10, 21:35

FAO of Customer Care

Please see my order stated below, which was placed today. I have noticed that you have charged me more than what was advertised on your website. I thought it was a special offer at £140.99 ,instead of £152.74.
I am a first time buyer and would appreciate it if you could refund the difference. Many thanks

Order : EC1208995

1 x Gigabyte GeForce GTX 260 OC 896MB GDDR3 PCI-Express Graphics Card @ 152.74GBP

Order Total (inc.VAT inc. Shipping): 167.95GBP

jet12

08-02-10, 11:17

Thank you for your email. I realize what I have done, although your website is very confusing and really it would be better if you have a supersaver that day on a product to quote only one price.
However, I do appreciate your gesture in refunding me the difference.

I have not received the refund yet and was wondering when I would get this?

Regards,

jet12

09-02-10, 16:08

I am surprised that this message has been ignored, WELL never mind wont shop here again.

Regarding before 5 PM order, still been charged £12 for next day delivery.:mad:

gilgamesh

09-02-10, 16:22

Mate i dont work for aria, but is it possible that they might have just missed your last post? I own a forum also and I know how it is, sometimes there are that many threads you can miss them!

Tell you what I will fire off a pm to one of the lads

gilgamesh

lee@cserve

09-02-10, 16:38

First of all please let me apologise that you have not received the refund yet that we have agreed on.
I have just looked in to this issue for you and the £11.75 was put on your Aria account as a credit and not marked as a refund.
This was myself that did this and I am sorry about the mistake here.
I have now marked the credit as a refund and emailed our accounts manager to refund the amount today.
The refund should take about 3 to 4 working days to show in your bank account.

gilgamesh

09-02-10, 16:43

cheers lee mate

jet12

09-02-10, 17:02

First of all please let me apologise that you have not received the refund yet that we have agreed on.
I have just looked in to this issue for you and the £11.75 was put on your Aria account as a credit and not marked as a refund.
This was myself that did this and I am sorry about the mistake here.
I have now marked the credit as a refund and emailed our accounts manager to refund the amount today.
The refund should take about 3 to 4 working days to show in your bank account.

Many thanks appreciate it.

Regards,