Item not delivered correctly

[simonfbarnes]

Order: EC1197144 (SORW340902)

shipping notified 25 Dec, though I was away from my PC and missed it - showed as 'processing' on site till 10 Jan

allegedly delivered and signed for by a Mr.Moor 28 Dec when office was closed - though recorded as present at Preston depot till mid January

non delivery reported 2nd week January and no one on site able to identify Mr.Moor so claim raised

Is there any progress on this matter please ?

simon

[chris@cserve]

The claim is still under investigation with City Link at this time.
The details have been forwarded to the claims team and we will have a response early next week. As it is showing a signature unfortunately it takes more time to investigate.

[simonfbarnes]

it's now the middle of the next week - any progress ?

[chris@cserve]

Hi Simon, Please accept my apologies for the delayed response. City link have now given a claims number for this consignment, please can you confirm if you require replacement goods or would require a refund.

[simonfbarnes]

Phew! Replacement please :)

[simonfbarnes]

Any further progress ?

[chris@cserve]

Hi, the replacement order has been despatched and is scheduled for delivery tomorow.