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AnthonyG
27-01-10, 15:04
Don't really think I need to give my order number as this is more so a general issue.

And was really just wanting to see if I am correct on this, and if so to request it be changed by you.

But on ordering from you yesterday, the order stated that the postage would be £6.95.

Aria is one of the only stores I have bought from that charges postage.

But after ordering I have noticed that the prices I have been quoted for each item and the £6.95 postage don't add up to what I have actually been charged. The difference was about £1.30 extra.

I was a little annoyed by this.

My only guess is that this £6.95 postage was a before VAT number? And this £1.30 was VAT on the postage, making the true postage costs £8.25

I think this is very misleading IMHO. On your items you mention both the before and after VAT numbers. And I believe you should mention the after VAT for the postage charges.

I say this as there is no way for me to not pay VAT on this order, so it is not the true value, and by not mentioning it you are making it appear cheaper that what it truly is.

Hope this is not taken too harshly. And apologies if I am incorrect on this and you do not charge VAT ontop of your stated postage. But if so where has this extra costs come from.

Thanks

coiler
27-01-10, 15:08
The basket adds the VAT at the end, heres an example



http://easycaptures.com/fs/uploaded/227/3852950741.jpg

Aaron
27-01-10, 15:11
I may be wrong, but I thought in these sort of cases, you had to buy at normal prices and then claim the VAT back yourself?

tystar
27-01-10, 15:12
Vat is added on the total order and i believe this shows once the item has been added to the basket.

the £6.95 price is exc vat.

It has been mentioned before for the carrige costs to show the vat prices but this is a issue for aria.

However i would like to point out that there should hopefully be some free shipping offers coming for forum members so why not stick around and hopefully take advantage :D

AnthonyG
27-01-10, 15:21
The basket adds the VAT at the end, heres an example



http://easycaptures.com/fs/uploaded/227/3852950741.jpg
Ok, you must appreciate that a person would think the VAT is just the VAT for the items not the postage.

If you don't feel you need to mention the VAT prices, then why not show for example the Samsung 1.5TB drives as only £57.00?

When I look down the super savers list it has all the after VAT prices.

I go into the actual page and it has the before VAT in small writing underneath.

That is fine, but the postage you only show the before VAT price, and have no mention anywhere on that page that this is a before VAT price.

£8.25 postage is a lot more off putting than £6.95 postage I agree, but you should say how much the true amount of postage is at least somewhere.

AnthonyG
27-01-10, 15:24
However i would like to point out that there should hopefully be some free shipping offers coming for forum members so why not stick around and hopefully take advantage :D
The items I bought were supersaver items so the free postage would not apply anyway.

You really should mention it somewhere that the postage is before VAT.

tystar
27-01-10, 15:29
The items I bought were supersaver items so the free postage would not apply anyway.

You really should mention it somewhere that the postage is before VAT.

I agree totally but as long as the total price in the basket shows correct and most importanlty cheaper than somewhere else thats all that matters.

InvaderGIR
27-01-10, 15:43
You really should mention it somewhere that the postage is before VAT.

I don't see why? All companies that charge postage do this, as far as I'm aware all items have to be charged for pre-VAT, this includes postage (I could be wrong here). I know for certain though that all online companies do this.

tystar
27-01-10, 15:46
TBH I think he's just asking for clearer pricing which is understandable.

But as i said in my previous post as long as the basket shows correct and it's cheaper than the closest competitor thats all that matters..

AnthonyG
27-01-10, 15:57
TBH I think he's just asking for clearer pricing which is understandable.

But as i said in my previous post as long as the basket shows correct and it's cheaper than the closest competitor thats all that matters..
Yes this is exactly what I am asking for.

This is the only instance from many internet purchases where the postage costs have been not what I have been charged due to hidden VAT extra's.

All other website have been clear that it was the before VAT prices. Or just given the after VAT prices for the postage.

Plus to add, with the extra £1.30 it is no longer the cheapest place to buy the items. Am not complaining about that, just pointing this out.

BeeP
27-01-10, 15:59
Other places I have ordered from are the same, delivery is added to the basket then the vat is added.

coiler
27-01-10, 16:43
The basket adds the VAT at the end, heres an example



http://easycaptures.com/fs/uploaded/227/3852950741.jpg

The way i've always viewed it is the actual order it totals the cart up,
if the approx delivery included VAT the sum wouldn't be correct.

as per above example Add 59.99, 6.95, and 11.71 = £78.65

IMHO It just wouldn't make sense if the approx delivery shown as £8.16 inc vat, as the bottom total wouldn't then be correct.

In any kind of checkout/spreadsheet/purchase-order where VAT is at the bottom of the totals; everything above it is EX vat for it to be logical.

AnthonyG
27-01-10, 16:54
IMHO It just wouldn't make sense if the approx delivery shown as £8.16 inc vat, as the bottom total wouldn't then be correct.

In any kind of checkout/spreadsheet/purchase-order where VAT is at the bottom of the totals; everything above it is EX vat for it to be logical.
But then why not do something like - This took me 1min to do, would take Aria the same.

http://i50.tinypic.com/2saiatj.jpg

InvaderGIR
27-01-10, 17:14
Why?

It clearly states there that it's before VAT, what with it being prior to it in the list form.

AnthonyG
27-01-10, 17:18
Why?

It clearly states there that it's before VAT, what with it being prior to it in the list form.
Where does it clearly state the postage costs are before VAT?

InvaderGIR
27-01-10, 17:20
I'll photoshop for you...

Gibbo
27-01-10, 17:23
Yes this is exactly what I am asking for.

This is the only instance from many internet purchases where the postage costs have been not what I have been charged due to hidden VAT extra's.

All other website have been clear that it was the before VAT prices. Or just given the after VAT prices for the postage.

Plus to add, with the extra £1.30 it is no longer the cheapest place to buy the items. Am not complaining about that, just pointing this out.

HI there

Your post has no logic to it.

You say with the extra £1.30 Aria is no longer the cheapest place to buy. But surely you knew this when buying due to the TOTAL price being displayed?

The £1.30 is not hidden, you pay the TOTAL price in the cart, so I am confused if you knew the total price which is clearly shown you made a purchase from Aria as we were cheapest and you paid the total price which the extra £1.30 was already calculated within.

I've just checked a few competitors online shopping carts and they also display an exc. vat shipping rate.....

AnthonyG
27-01-10, 17:23
I'll photoshop for you...
If that is the case then it clearly mustn't

It clearly states there that it's before VAT, what with it being prior to it in the list form.

^

AnthonyG
27-01-10, 17:24
HI there

Your post has no logic to it.

You say with the extra £1.30 Aria is no longer the cheapest place to buy. But surely you knew this when buying due to the TOTAL price being displayed?
I bought two items.

Making it harder to work out the per item price.

InvaderGIR
27-01-10, 17:25
Right ok...

http://i676.photobucket.com/albums/vv126/InvG/38529507412.jpg


That there on the right is a break down of the totalling up of prices. Noticed the order in which they occur.


Sub Total of cost of items
Postage
VAT
Total to pay


Now if they had


Sub Total of cost of items
Postage
Total Pre-VAT
VAT
Total to pay


Would that please sir?

All items are subject to VAT, this includes postage, so it has to be done before VAT is done. They can't say postage is £8.25 as that may well be incorrect, especially if VAT values change (as they have done recently).

AnthonyG
27-01-10, 18:28
Would that please sir?

All items are subject to VAT, this includes postage, so it has to be done before VAT is done. They can't say postage is £8.25 as that may well be incorrect, especially if VAT values change (as they have done recently).
This is getting crazy, I made the original post not to antagonize, or overly criticize, I was just (a little) irked to find what I felt was a secret charge.

With regards to your post I have quoted, with the "does that please sir" I think it must be either I am simply unable to understand, or the others are unable to understand what I am saying.

My point is, even if VAT fluctuates, which it recently went up from 15% to 17.5% you still give the prices of the items after VAT.

The Before VAT is in tiny writing below.

The website is not populated by any before VAT prices, it is all after VAT prices.

But nowhere that I can see does it say that the postage costs is a before VAT price; anywhere. All I asked for was for this to be made clearer.

You suggest I should automatically know that VAT will be ontop of the postage.

As I said in my first post I always avoid websites that charge postage - and I think this is a classic reason why.

Furthermore regarding the competitors doing the same which was mentioned in this post.

I've just checked a few competitors online shopping carts and they also display an exc. vat shipping rate.....

Spending 10 mins going through all the websites I know that charge postage. (and I am sincerly sorry for mentioning competitors in the forum but hope you appreciate my purpose for mentioning them is acceptable)

Dabs do not add vat onto the postage.
E-Buyer do not add vat onto the postage.
Amazon do not add vat onto the postage
Overclockers do not add vat onto the postage
SVP specifically states on its checkout page for the postage - going to quote here for accuracy.

£5.95 excl.VATTo be fair it appears Scan does the same as Aria and they are the only ones I can find doing it (but I get free delivery with them as an Avforums member - and if I didn't get free delivery I would have made the exact same post in their forums).

I am not trying to be awkward or antagonize people, as like I said it was only £1.30 difference, I was simply just saying could you please somewhere say the postage was before VAT (Look at SVP's checkout for a fantastic template on how to do it).

It was just a slight point I wanted to make that I was not sure where that £1.30 had come from.

I did not expect a barrage of posts trying to make me come across like I was being awkward or idiotic for not knowing VAT is charged on postage when nobody else I have ever used before does it.

Unless anything more constructive can be added to the topic could I please ask if this post could be closed, as I am starting feel like I am being singled out here.

*And I do not mind an Admin removing the competitors names from my post after they have read it*

Aaron
27-01-10, 18:35
The website is not populated by any before VAT prices, it is all after VAT prices.
Not wishing to sound sarky in any way, but the before and after Vat prices are displayed on every product. The default is for the INC vat price to be displayed, but if you look in the top right of every product page, there is a button to switch between the default being the inc/ex vat prices. :)
(Look at SVP's checkout for a fantastic template on how to do it).
Well, I for one am glad you like the SVP shopping cart... ;)

AnthonyG
27-01-10, 18:42
Not wishing to sound sarky in any way, but the before and after Vat prices are displayed on every product. The default is for the INC vat price to be displayed, but if you look in the top right of every product page, there is a button to switch between the default being the inc/ex vat prices. :)

That is my point, there is a switch to selectively show everything as inc vat, and one to show everything as exc vat. Mine was set to show everything as Inc vat.

Everything is showing as inc vat, but that switch button is not working on the postage. So could you fix it.


Well, I for one am glad you like the SVP shopping cart... ;)
That part did come across as sarky.

Aaron
27-01-10, 18:45
That part did come across as sarky.
How on earth did that bit come across as sarky??!

AnthonyG
27-01-10, 18:46
How on earth did that bit come across as sarky??!
With the wink smilee at the end.

Monkey
27-01-10, 18:47
That is a pretty ridiculous argument if you ask me. Aria's shopping cart has to be the most self explanatory cart ive seen. And SVT's shopping cart shows you pretty much the same info but laid out quite awkwardly if you ask me.

AnthonyG
27-01-10, 18:52
And SVT's shopping cart shows you pretty much the same info but laid out quite awkwardly if you ask me.
But it mentions the prices are exc vat. That was simply the point I wanted to make about SVP nothing more about its layout.

Aria's shopping cart has to be the most self explanatory cart ive seen.
It simply must be all those websites checkouts I mentioned in the list above are wrong and Aria's is is right. ;)

Guess that settles it then. And if so then I guess I am sorry for talking rubbish then.

coiler
27-01-10, 18:53
Anthony its pretty easy to misread peoples posts on a forum, the guys here are a real friendly bunch so please don't read too much into replies and take offence at each one :) Everyone is just voicing their opinion.


Thanks for taking the time to make the suggestion.

Regarding the ex/inc toggle, most traders have this set to Ex, public probably use Inc, but as soon as you get to the basket it always shows it like any standard invoice you would get at a car garage/electrical store/whitegoods purchase and that is a vat breakdown invoice.

1. Sub total of goods first ex vat
2. Carriage if applicatble next ex vat

3. Vat total

add above together

4. Grand total




ps. The guys in IT at Aria can certainly take a look at competitors and see if theres a different way of doing it. But the current way is as per a paper invoice and pretty standard.

Aaron
27-01-10, 18:53
With the wink smilee at the end.
There are a million reasons I could have put a ;). The reason I put it at the end of that sentence is because one of the guys I work with on web design wrote the SVP shopping cart software from the ground up!

Monkey
27-01-10, 18:54
Guess that settles it then. And if so then I guess I am sorry for talking rubbish then.

So you should be.... :spank















:popcorn:

Aaron
27-01-10, 18:54
Anthony its pretty easy to misread peoples posts on a forum, the guys here are a real friendly bunch so please don't read too much into replies and take offence at each one :)
Unless its Monkey.. In which case, taking offence is understandable ;) :lol: :lol:

AnthonyG
27-01-10, 18:55
Anthony its pretty easy to misread peoples posts on a forum, the guys here are a real friendly bunch so please don't read too much into replies and take offence at each one :) Everyone is just voicing their opinion.


Thanks for taking the time to make the suggestion.
Thanks coiler

And apologies for this now 3 page post.

Did not think it would turn out into a full on financial debate.

Sincerely apologize for all the hassle.

(Also to add, I know the posts by the members was Banter, but it was in a form that I was feeling my point was getting lost onto them).

Monkey
27-01-10, 18:55
Unless its Monkey.. In which case, taking offence is understandable ;) :lol: :lol:

What's that supposed to mean huh?

coiler
27-01-10, 18:55
Unless its Monkey.. In which case, taking offence is understandable ;) :lol: :lol:

But everyone loves Monkey so he's excused :beer

Aaron
27-01-10, 18:56
Thanks coiler

And apologies for this now 3 page post.
To be honest, you should probably be congratulated... This is one of the extremely rare threads on this forum that has actually managed to stay on topic past the end of the 1st page! :lol: :lol:

Monkey
27-01-10, 18:56
But everyone loves Monkey so he's excused :beer

OI, i may be a complete **** most of the time but at least im not Will

EDIT: GOD DAMN YOU LOT! Like a bunch of forum ninja's

Aaron
27-01-10, 18:57
But everyone loves Monkey so he's excused :beer
Please don't tar me with your monkeylove brush...

Monkey
27-01-10, 18:59
Hey, never said owt bad to you, im a nice person you know

coiler
27-01-10, 19:00
I've edited the title of the post to be more fitting :)

Monkey
27-01-10, 19:01
Ha ha ha, funny ****er

Aaron
27-01-10, 19:04
Hey, never said owt bad to you
This is a fact I have to agree with actually... :lol:

AnthonyG
27-01-10, 19:08
I've edited the title of the post to be more fitting :)
Thanks, yes that more fitting to what I meant.

Monkey
27-01-10, 19:10
This is a fact I have to agree with actually... :lol:
Cool cool, glad that's cleared up.

I may just make a "Who has been offended my the Monkey?" thread :P

Like **** i will, if ive offended anyone then it was probably a misread joke or they just suck balls

Aaron
27-01-10, 19:16
That offended me....

Monkey
27-01-10, 19:17
DO SOMETHING!

Ha, sorry, i watched Jay and Silent Bob last night, my brother insisted

wonderlust
27-01-10, 20:05
I've seen a few of their films, Dogma, Clerks, and the one where they go after the film company making a film about them

Monkey
27-01-10, 20:09
Yeah, that's the one I watched, Jay and Silent Bob Strike Back

Clerk's 1 & 2 are the best though, but most people i know don't like them

wonderlust
27-01-10, 20:11
I've got the 2nd one on my media centre to watch along with mallrats and chasing amy.

this is the silent bob list ;)

http://www.imdb.com/character/ch0001302/

tystar
27-01-10, 21:03
Not bad page 5 and upto post 43 before the thread goes off topic :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap :clap

DoubleTop
27-01-10, 21:17
so time to bring it back, I agree with the original poster. A very simple thing to do would be to add two lines for VAT, one for the VAT on the goods, one for the VAT on the shipping. I have to be honest and state that I had always been a little shocked on the p&p charges, and with the +vat marker then it does make others more competitive.

For instance, the "can wait 5days" shipping choices of other places, ****** for one do add to the appeal. I hardly ever actually need next day, and find with it being £6.95+vat shipping it can be sourced same-day if I'm desperate for something.

+rep to original poster, I agree that the shipping line should show VAT

goods total
goods VAT
shipping
shipping VAT

Total.

DT.

Tatts
27-01-10, 21:22
It is the postage that as always put me off in the past. £6.95 seems a little high to me and will drive potential customers away.

I also can't stand sChITY link, every hard drive i have had delivered by them has arrived DOA, they must play football with the parcels? :rolleyes:

Aaron_H
27-01-10, 21:28
Agreed with OP too. Does there have to be a ex. vat line if youve chosen to view the website with prices inc. vat?

coiler
27-01-10, 21:48
It is the postage that as always put me off in the past. £6.95 seems a little high to me and will drive potential customers away.

I also can't stand sChITY link, every hard drive i have had delivered by them has arrived DOA, they must play football with the parcels? :rolleyes:


Out of all the couriers i've used Citylink are the best of the worst to be fair :lol:

Monkey
27-01-10, 21:50
MUTINY!!!!!!!!!

Tatts
27-01-10, 21:54
Out of all the couriers i've used Citylink are the best of the worst to be fair :lol:

Best of the worst? only parcelforce and city link fall into that category :clap

AnthonyG
27-01-10, 22:28
so time to bring it back, I agree with the original poster. A very simple thing to do would be to add two lines for VAT, one for the VAT on the goods, one for the VAT on the shipping. I have to be honest and state that I had always been a little shocked on the p&p charges, and with the +vat marker then it does make others more competitive.

For instance, the "can wait 5days" shipping choices of other places, ****** for one do add to the appeal. I hardly ever actually need next day, and find with it being £6.95+vat shipping it can be sourced same-day if I'm desperate for something.

+rep to original poster, I agree that the shipping line should show VAT

goods total
goods VAT
shipping
shipping VAT

Total.

DT.
It is the postage that as always put me off in the past. £6.95 seems a little high to me and will drive potential customers away.

I also can't stand sChITY link, every hard drive i have had delivered by them has arrived DOA, they must play football with the parcels? :rolleyes:
Thank you for the support guys.

At least somebody finally agrees with me.

And I also totally agree, when I buy computer parts I rarely am in any hurry for them.

When I buy from the company that gets blanked out here I always use the free 5 day delivery and am always content to wait the 5 days knowing I have got free delivery.

Aria should have a 5 day cheap as chips postage IMHO; meaning specifically to get the Supersaver deals at ever more of a super saver, as the £8 odd postage makes them not so much of a super saver when other retailers sell them for a bit more but with free postage.

With regards to Citylink, in my area they are superb, by far the best couriour service by a large margain.

The worst by a large margain in my area are Amtrak. I would never shop at a store that used them.

I also can't stand sChITY link, every hard drive i have had delivered by them has arrived DOA, they must play football with the parcels?
A defective hard drive was what made me look for other retailers, and how I came across Aria selling the 1.5TB drive.

As the store I bought my other Samsung har drives from (wont say who here as its a competitor) only offer 1 month warranty on their hard drives.

My 1.5TB hard drive developed a serious fault only 2 months after ownership and was told to go to the manufacturer as they only offer 1 month RTB warranty on hard drives.

So felt it safer to buy another 1.5TB Samsung from another store and came accross Aria.

coiler
27-01-10, 23:03
Best of the worst? only parcelforce and city link fall into that category :clap


When I say best of the worst, i'm suggesting ALL couriers are bad, which in my experience they are.

Citylink consistantly offer the best service in 99.999999% of cases.

Out of the number of succesful deliveries VERY few fail. :cop:

George Agdgdgwngo
27-01-10, 23:04
I havcings no issueings with citys link they allways be deliverying on time for mes

prsltd
27-01-10, 23:06
I havcings no issueings with citys link they allways be deliverying on time for mes

lmfao

Tatts
27-01-10, 23:40
When I say best of the worst, i'm suggesting ALL couriers are bad, which in my experience they are.

Citylink consistantly offer the best service in 99.999999% of cases.

Out of the number of succesful deliveries VERY few fail. :cop:

I just hate couriers full stop as it's always who receives damaged items :(

I had 3 samsung F3's delivered just before i signed up here from a place i now totally avoid as all 3 arrived with poor packing, all doa and was a nightmare to sort :cry

Richard Meps
27-01-10, 23:58
It is the postage that as always put me off in the past. £6.95 seems a little high to me and will drive potential customers away.

I also can't stand sChITY link, every hard drive i have had delivered by them has arrived DOA, they must play football with the parcels? :rolleyes:
Having helped a friend setup his courier franchise I learned from the drivers that *Fragile* means that it dont bounce.

As to shipping cost I often use the 4 or 5 day send it free (often if above an amount of ££'s) for my bulk stuff and consumables,
and often only pay for shipping when something has gone down or needs to be sorted quick time for a customer.

InvaderGIR
28-01-10, 12:10
I agree with the costs of delivery and that it is quite high compared to what you can get at competitors. Surely though on the deals (especially Deal4Today ones) the items should be shipped ASAP as you're getting the deal for that day, not one for 5 days time.

As for the VAT prices, I still can't see the issue. It's what every company does.

See...

These two don't even show VAT at all (which I'm guessing is what the OP wants to see), which in my opinion is actually really quite bad and annoying.

http://i676.photobucket.com/albums/vv126/InvG/cart1.jpg

http://i676.photobucket.com/albums/vv126/InvG/cart3.jpg



http://i676.photobucket.com/albums/vv126/InvG/cart2.jpg

http://i676.photobucket.com/albums/vv126/InvG/cart4.jpg

http://i676.photobucket.com/albums/vv126/InvG/cart5.jpg


All the above companies are ones that sell computer hardware and software and deal with both businesses (need VAT information) and normal consumers such as yourself.

Until recently most of the companies above didn't list items INC VAT on their store fronts as default.

AnthonyG
28-01-10, 13:17
These two don't even show VAT at all (which I'm guessing is what the OP wants to see), which in my opinion is actually really quite bad and annoying.

On those sites there is a selectable option where it gives you all prices with VAT and another of all without.

And when you select with VAT option it gives you the After VAT shipping too. When you select without it gives you the shipping without VAT.

The best layout in terms of detail and honesty in your list is this one.

http://i676.photobucket.com/albums/vv126/InvG/cart2.jpg

The person that created that chechout layout deserves a pat on the back as it is perfect and one I hope Aria would devise too.

To repeat again, Aria shows all its items with both the VAT and before VAT options, everything, except for its postage which it only ever shows as before VAT and gives no mention that VAT is being applied to its postage.

coiler
28-01-10, 13:20
I agree with the costs of delivery and that it is quite high compared to what you can get at competitors.
.

Something i'd disagree with is the cost of NEXTDAY shipping for Aria VS competitors. 99% of aria orders placed before cutoff at the standard delivery go next day!

Now most competitors if you go for the standard option really do make sure you get the standard service and it will take the 2-5 days etc.

If you want next day take a look at what they charge for a harddrive, cpu etc £15ex ish.

Aria will get it you next day for £6.95ex up till 4/5pm.

Aria excel here.

AnthonyG
28-01-10, 13:22
Something i'd disagree with is the cost of NEXTDAY shipping for Aria VS competitors. 99% of aria orders placed before cutoff at the standard delivery go next day!

Now most competitors if you go for the standard option really do make sure you get the standard service and it will take the 2-5 days etc.

If you want next day take a look at what they charge for a harddrive, cpu etc £15ex ish.

Aria will get it you next day for £6.95ex up till 4/5pm.

They excel here.
I agree with this, as next day delivery is much more expensive elsewhere.

But for 99.99% of the time and for 99.99% of the population computer parts are not needed next day.

It would be superb if you at least gave the option for a 5 day delivery at say £3. (Free would be better though).

Aaron
28-01-10, 13:25
Start posting 2 posts a day and you get free next day delivery! :D :D

coiler
28-01-10, 13:28
I agree with this, as next day delivery is much more expensive elsewhere.

But for 99.99% of the time and for 99.99% of the population computer parts are not needed next day.

It would be superb if you at least gave the option for a 5 day delivery at say £3. (Free would be better though).


From experience and speaking to the mail order guys at least, they reckon 80%+ of customers who ring in orders do in fact want it yesterday! so they all like the next day aspect, for the standard price :clap

InvaderGIR
28-01-10, 13:28
With the 3rd and 4th pics, both of those companies run the same way as Aria, with all items being inc/ex VAT depending on which option you choose.

The 3rd one (one you have in your post) just has a pre-postage total, which to me seems rather silly...or is it the fact it has 'ex vat' next to the numbers that you like?

Personally I don't see the point in it really, as it's all listed before the 'VAT at 17.5%' line it should be taken that it's all pre-VAT.

I'd also like to add that I have Aria set as inc VAT but you get the VAT breakdown on the checkout still...

http://i676.photobucket.com/albums/vv126/InvG/cart6.jpg


I can't say I've seen mention of postage being inc/ex VAT on the website though. On the forums I have, and it does annoy me when someone says 'Here is this awesome deal, only £6.95 postage' which, as you say, is ex VAT.


Something i'd disagree with is the cost of NEXTDAY shipping for Aria VS competitors. 99% of aria orders placed before cutoff at the standard delivery go next day!

Now most competitors if you go for the standard option really do make sure you get the standard service and it will take the 2-5 days etc.

If you want next day take a look at what they charge for a harddrive, cpu etc £15ex ish.

Aria will get it you next day for £6.95ex up till 4/5pm.

Aria excel here.

I agree with this, as next day delivery is much more expensive elsewhere.

But for 99.99% of the time and for 99.99% of the population computer parts are not needed next day.

It would be superb if you at least gave the option for a 5 day delivery at say £3. (Free would be better though).

This is what I mean in regards to the cost of postage. :)

The deadlines etc. are very good at Aria though I agree. Saying that, when I was browsing the different places, one offered orders up to 11pm for next day delivery, but I don't recall the company or the price. :p

coiler
28-01-10, 13:28
Start posting 2 posts a day and you get free next day delivery! :D :D


concur and looking at AnthonyG's stats he's done his 50 posts in Jan almost! :exclaim

coiler
28-01-10, 13:30
I'd also like to add that I have Aria set as inc VAT but you get the VAT breakdown on the checkout still...


.

As I said earlier

"Regarding the ex/inc toggle, most traders have this set to Ex, public probably use Inc, but as soon as you get to the basket it always shows it like any standard invoice you would get at a car garage/electrical store/whitegoods purchase and that is a vat breakdown invoice."

So the checkout will work in the same way a standard invoice would look printed out.

InvaderGIR
28-01-10, 13:33
As I said earlier

"Regarding the ex/inc toggle, most traders have this set to Ex, public probably use Inc, but as soon as you get to the basket it always shows it like any standard invoice you would get at a car garage/electrical store/whitegoods purchase and that is a vat breakdown invoice."

So the checkout will work in the same way a standard invoice would look printed out.

It's also what I said earlier. ;)

Just trying to show the OP what I mean. :)

AnthonyG
28-01-10, 13:36
concur and looking at AnthonyG's stats he's done his 50 posts in Jan almost! :exclaim
With the majority (not intentionally mind) coming from this thread. :D

*Edit*


The 3rd one (one you have in your post) just has a pre-postage total, which to me seems rather silly...or is it the fact it has 'ex vat' next to the numbers that you like?
Yes the reason why I liked this one is it gives a complete breakdown of everything both VAT and before VAT and stipulates it all.

Very open checkout procedure IMHO

coiler
28-01-10, 13:51
http://i676.photobucket.com/albums/vv126/InvG/cart2.jpg

The "basket + del ex vat total line" although uneeded in my mind, as I class anything above the VAT inc figure as EX vat automatically, as do *majority*

- the above does leave you without shadow of a doubt where your VAT goes - which is what Anthony is getting at. I suppose it would be a tweak for the people arn't familiar in how invoices add VAT at the very end, and wouldn't do any harm in listing it in such a way - or would it?

InvaderGIR
28-01-10, 13:59
- the above does leave you without shadow of a doubt where your VAT goes - which is what Anthony is getting at. I suppose it would be a tweak for the people arn't familiar in how invoices add VAT at the very end, and wouldn't do any harm in listing it in such a way - or would it?

Effort to write it in. :p

I think effectively my point and many others is that as you say, it is unneeded for the most part, although again, as you say that system does mean that there is no questioning where everything goes/what it is.. :)

AnthonyG
28-01-10, 14:01
The "basket + del ex vat total line" although uneeded in my mind, as I class anything above the VAT inc figure as EX vat automatically, as do *majority*

- the above does leave you without shadow of a doubt where your VAT goes - which is what Anthony is getting at. I suppose it would be a tweak for the people arn't familiar in how invoices add VAT at the very end, and wouldn't do any harm in listing it in such a way - or would it?
Yes it is what I am getting at.

I guess I must be in the minority groups.

Like the pics posted by InvaderGIR, and my list I posted earlier, I think it is just the case that most other computer parts retailers use a non standard method (of giving an after vat postage costs) that has made me think this is the norm.

The only other retailer that I can find that does it the same was as Aria is Scan (but I have never paid postage with them).

I am guessing (or hoping) I am not the only one that got a bit confused afterwards, but I was the only one with the confidence to post on the forums to say I was confused with it all.

It may be obvious to most that VAT is charged on postage, and really it is only £1.30 so it is not worth getting too bent up about, I was really just confused where that £1.30 had come from and guess it may have been the postage.

The checkout in that image makes it absolutely clear with no possibility of misinterpretation where everything is going and personally I prefer that method.

InvaderGIR
28-01-10, 14:05
I have to say, whilst it is more than is needed, it certainly would stop the confusion that has occurred here...but then how would we get more members and get them free shipping without such threads? :p

AnthonyG
28-01-10, 14:09
but then how would we get more members and get them free shipping without such threads? :p
Personally speaking I am aiming for the 500 posts to get myself a half price HD5870.

InvaderGIR
28-01-10, 14:13
Personally speaking I am aiming for the 500 posts to get myself a half price HD5870.

I'm aiming for 1000 and a TV. :p

Aaron
28-01-10, 14:14
I have nothing to aim for :(

:lol:

coiler
28-01-10, 14:17
I have nothing to aim for :(

:lol:

Beating my post count :cop::lol:

DoubleTop
28-01-10, 14:18
From experience and speaking to the mail order guys at least, they reckon 80%+ of customers who ring in orders do in fact want it yesterday! so they all like the next day aspect, for the standard price :clap

so playing devils advocate, deal with the other 20% of your customers.

DT.

InvaderGIR
28-01-10, 14:19
Thing is, my argument is null and void as soon as the free shipping comes in as I won't be paying for it at all, and free next day is awesome. :p :clap

wonderlust
28-01-10, 14:20
I don't think anyone will do that in the near future!

Aaron
28-01-10, 14:22
Beating my post count :cop::lol:

:lol: :lol:

Not when you have uberadmincatpowers and can adjust your post count.....!

AnthonyG
28-01-10, 14:23
Thing is, my argument is null and void as soon as the free shipping comes in as I won't be paying for it at all, and free next day is awesome. :p :clap
You still pay delivery on the super saver items though.

The two things I have bought (which arrived 10mins ago) were both from the super saver list.

InvaderGIR
28-01-10, 14:30
As-yet I've not bought anything, but when I do it'll probably be from the normal list of stuff or from the other listy thing that similar to SuperSaver but allows for free postage. :)

coiler
28-01-10, 14:39
:lol: :lol:

Not when you have uberadmincatpowers and can adjust your post count.....!


All natural this post count mate :lol:

Count them to verify it if you like :D

tystar
28-01-10, 14:43
As-yet I've not bought anything, but when I do it'll probably be from the normal list of stuff or from the other listy thing that similar to SuperSaver but allows for free postage. :)

you mean deal4today then :D

Aaron
28-01-10, 15:29
All natural this post count mate :lol:

Count them to verify it if you like :D
ok - back in a couple of days... ;)

Also, did you know that there used to be a maximum post count you could have.. I can't remember what it was, but if you set your postc count to 9,999,999, it would default much lower than that. Something around the 2.7million mark, and would never go up no matter how much you posted! Not sure if they've fixed it in the last couple of releases though..

wonderlust
28-01-10, 15:51
perhaps that explains Aria's post count :D

Waka
28-01-10, 15:52
Free postage is great but wherever we're buying our kit from still has to pay for postage. Have you tried sending a 10kg box through Royal Mail recently?

W.

PS roll on next month when Aria starts free postage ;-p