Fallen asleep?

[viper]

Hi guys,
Sorry my 1st post is a moan :)
My wife ordered me a spare mouse at the end of September along with a few other parts, when first using the mouse it died within a minute.
I eventually got round to returning the mouse at the beginning of November (RMA230926) and got the automated mail saying it had been passed to the technical dept. Not in any hurry I waited for over 4 weeks before asking for an update.. and once a week since. All I get is the usual automated response.
I know it is only a mouse but if this had been a laptop or similar I may have been getting a bit peeved instead of laughing about it :D
The last time I had the missfortune to return a faulty component (bout 3 years ago) it was replaced within the week.

[Gibbo]

Hi m8

What was the mouse you returned to us? As its probably easier for me to just ship you a new and a superior mouse out on Monday to make up for this poor service.

[viper]

Wow didn't expect such a quick response.
Mouse was Arianet gaming mouse, quickcode 29530.
Picked this one because it has sensitivity button on top :)

[chris@cserve]

Hi, the RMA has been completed and the replacement mouse #29530 will ship out today.

Please accept our apologies for the delays incurred on the RMA

[viper]

Many thanks guys, much appreciated :)