ARIA RMA WOES RMA RMA232744

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RMA RMA232744

Hi
I bought a 1TB samsung f3 HD On 17th dec,
This was to go into a new build pc for my son for xmas,
But after testing it on 3 different computers found it was Dead On Arrival.
I returned it on 20th december Through Arias RMA system and through tracking found it was received by aria on the 22nd dec,
But have not heard a thing from Aria since
I have sent 3 e-mails to Aria which are still unanswered,
I have also tried to call there customer service but left on hold up to 30 minutes so far without anyone picking up.
I think my only option now is through the courts.
I dont want to use the courts but when a company fails to answer your e-mails what else can I do.
Goes without saying this will be my last aria purchase.

[chris@cserve]

The hard drive was booked in yesterday and tested as defective by our technical team. As such we will be arranging a replacement to be shipped out later today.

Please accept our apologies for the delays which are due to the festive holiday period.

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Thankyou received a phone call earlier from aria telling me a replacement would be sent.
How do I claim back the return postage now the item has been found faulty IE DOA Thanks.

[chris@cserve]

Please send a scan or digital photo of the postage receipt through to
cserve@aria.co.uk please include the RMA number on the email.

[chris@cserve]

The replacement drive has now been shipped on AR227415
You can track the item using the link below.

http://www.city-link.co.uk/receiving-a-parcel/tracking/clan/AR227415/2010-01-06

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Please send a scan or digital photo of the postage receipt through to
cserve@aria.co.uk please include the RMA number on the email.

Thankyou I Have E-Mailed the postage receipt to cserve@aria.co.uk (cserve@aria.co.uk)
thanks again for your help.