vista redemption form

[michaelstriumph]

dear lucy could u or some one from aria point me in the right direction ive gone to the microsoft web site and it gives u 2 options . option 1 if u are a system builder u have to put your machines code in and who u bought it from plus the xp code plus the fourteen digit code hmmm problem i build my own systems therfore no serial option 2 if u have bpught a boxed copy u have to fill a form in and tear of the bar code hmmm its in a box but its plastic then fill in apdf document and a lot of faffing a round youed think microsoft did not whant you to have there latest operating system. :?

[m0nk3y]

Michael - Just put a Zero in where it askes for the Machine Code, it is not essential as microsoft reconise that people build their own systems and buy OEM software.

Hope this helps.

[Anonymous]

[Removed at the request of the author]

[Firerat]

You don't mention it so I assume that you have not read
http://www.aria.co.uk/lucy/viewtopic.php?t=1085

This is a long thread about 4 'pages'

As far as I know everyone that had an issue has had it resloved by following the advice given in some of the later posts


Hope it helps you out

[Cliff2k]

I have had many problems trying to order the alleged free upgrade to vista, haven't succeed to date, phones busy, phones not answered, Aria phone lines haven't a clue what I'm talking about, e-mails totally ignored by both Aria and its upgrade supplier.

So do yourself a favour before you purchase OEM software from any retailer and check the post below to get a flavour of the problems folks are having and then vote for the worst retailer you have had the displeasure of dealing with.

Oh, and just a hint, whatever you do don't ask Aria anything via e-mail unless you want to grow old waiting for a reply... I was 16 when I sent them a message...now where did I put my pension book again...:wink:

I suggest you all pop to your local county court and issue proceedings for breach of contract.


http://www.lucyslair.co.uk/viewtopic.php?t=1085

Cliff.

[williamsc47]

[quote:e174e35c2e=\"Cliff2k\"]Oh, and just a hint, whatever you do don't ask Aria anything via e-mail unless you want to grow old waiting for a reply... I was 16 when I sent them a message...now where did I put my pension book again...:wink:[/quote:e174e35c2e]

Yeah I know what you mean they are a bit useless on the customer services front, sent and E-mail a week ago now and had no response, not much better on the phone lines and have sent Lucy (tut tut :twisted: ) 3 PM's over the last 2 or 3 days and not had a single response :( not too impressed to be honest, made me laugh when the recorded message on the phone says that you will get a prompt reply to E-mails..lol oh well I hope all will work out well in the end :)

Oh and yeah Microsoft are money grabbing gits :)

[Biodoid]

it's not Aria's fault if the company providing the upgrades suck..all Aria are doing is selling the disks..as are the *shop round the corner* from Aria, I also suspect it's just a MS ploy to get ppl to buy XP so I guess that many other retailers while also be selling the disk with a voucher..So if anyone is to blame it;s MS and the company dealing with the upgrades



P.S. Can I have a job replying to emails :wink:

[Aaron]

yeah i have to agree.. My housemate just bought a laptop from another retailer named after an Indian spicy dish ;) And hes having exactly the same problems. I dont think the problems are down to Aria. If you decided to take anyone to court, it would have to be Moduslink.

I wouldnt be surprised if the contract that has been 'breached' isnt actually with Aria, but with MS/Moduslink as they seem to be the distributers for the Vista upgrade for the UK?

I dunno, Im just guessing, but I think its worth looking at all the possibilities before every single PC retailer in the country gets taken to court.

[Cliff2k]

Sorry guys but going to have to agree to differ on this one, Aria are the people whom my contract is with.. simple.

The law does not allow them to point you in the direction of their suppliers and simply say \"not our fault\" so we are not going to fulfill our contract with you.

Aria made the contract and Aria are legally bound to complete the contract.

Now..if they are having problems with their supplier I sympathise, never the less Aria are still ultimately legally responsible.

I will not spend weeks and weeks of my time and countless telephone calls trying to sort Aria's responsibilities out, I have notified Aria several times about my plight and they should have acted...but not even a squeek out of them...Its funny but they seem to have time to send me/us all e-mails with all their latest offers...strange that!!... But then again thats money that might come in.. not a situation over money they have already got snug in the bank!!!!

I did not make a contract with their supplier to provide the upgrade as advertised I made the contract with Aria.

At the point of sale I was not even aware that Aria would not be handling the upgrade themselves and would just be leaving everybody to TRY and get this software out of their suppliers... Or am I being to simplistic for about this?

Aria have a contractual obligation to supply this software themselves if after reasonable attempts to obtain it oneself from their suppliers it ends in failure.. or refunded me/us all.

I will be pursuing this through the appropriate channels if after reasonable attemps I fail to obtain the advertised offering. I have been trying for some weeks now and no one..but.. NO ONE...has had the decency or common professional curtesy to reply to an e-mail of answer a phone.

Anyone who thinks that the above P*ss Poor service and breach of contract is acceptable please raise your hands now so we can call the guys in white coats and have you taken back to the hospital. :lol:

Seriously though guys, this would not have escalated into such an issue if Aria took even the remotest interest in the plight of their customers over this issue.

Cliff.

[dab1630]

I have had a reply from Aria, as follows

<email removed for Data Protection reasons>

[Anonymous]

[Removed at the request of the author]

[Cliff2k]

\" I have replied to any emails from customer having issues redeeming their upgrades which have been sent to our customer service department, but I can’t imagine where peoples emails have been sent to in order not to receive a reply. \"

err..let me see now...where did I send e-mails to..errm.. maybe Customer Services >> cserve@aria.co.uk :roll: :roll:

Ask Phil to check the bin in his CS department..he may find what he's looking for in there. :lol:

I suggest the readers of this forum scan the post's to see just how many users complain about e-mails being ignored or grossly delayed, I rest my case!

This becoming a joke, well at least all my co-workers think so. This thread is now shared around our office on the hour, at least the hilarity of it all brightens our day. :lol: :lol: :lol:

Guy's.. you don't require a solicitor or legal representation to issue County Court proceedings, :roll: that's the whole point of the small claims procedure, so you wont be lining anyone's pocket except your own...getting your cash back!

I, for one, have bit the bullet and ordered a pukka retail Business edition copy from a professional company, yeah! it cost me.. but not as much as a new wig, the result of pulling my hair out :lol:

Have fun folks... I'm done here!.. and so is my wallet!

Cliff

[quatoria]

Guys, check this out.

about your upgrade certificate
http://www.channelregister.co.uk/2007/02/16/redeem_this_bill/

about vista
http://www.theregister.co.uk/2007/02/20/vista_security_oversold/
http://www.theregister.co.uk/2007/02/14/pricey_beta_bugger/

for installing vista
http://www.theregister.co.uk/2007/02/12/cheap_vista_for_everyone/

It is a link to the Register. An IT journalist web site that is very good reading for anything IT and gadget related.

For you the problems are Moduslink who can't handle the volume and MS who didn't provide them with enough copies. Aria just resell the product, Moduslink are the upgrade people and MS haven't supported them suffciently. Not sure what you can do by venting frustration when the international press (I have read it in a few forums and web sites, the register is just my main source) are already saying it is a third party and MS fault.


For me
I bought a boxed OEM of ultimate vista with my new PC (should it ever arrive from Aria.) and am seriously considering leaving it's installation to SP1 as most IT professionals I know are doing.

I will be doing Linux Ubuntu on my old machine as Vista will only play games for me, it is too resource hungry and flakey to be released to the internet and it's myriad of malware. (Read the register and you realise that Vista is seriously pants in all regards and will only make you want to go back to XP anyway.) :)

WHY is anyone shocked and angry that MS have screwed up again?

[dab1630]

As one of those foolish enough to go the XP Pro with Vista upgrade route, it annoys me that Aria, as a Microsoft Gold partner, have not put nay pressure on Microsoft to sort out the mess Moduslink have created.

No one from Aria have responded to any of the posts on the thread in the software section, despite a continuing degree of dissatisfaction by their customers. To be fair to Aria, most of their competitors have adopted a similar approach to their irate customers.

I even PM'd Lucy about it but got no reply.

I spoke to Moduslink today, who asked me to be patient. This is at a time when Moduslink are apparently cancelling orders with no explanation or warning.