Hannspree Hannslounge 37" TV

[karym6]

Hi There,

I just had one of these Hannspree Hannslounge 37" tvs bought for me. After a few days it appears to have developed a fault, after a few minutes the picture goes crazy.

I can still get sound playing ok, but the picture just goes all green and white. The remote stops working as well and the buttons on the front of the tv do not work, including the power button.

I have to turn it off using the switch at the back in order to get the thing running again, only for it to go crazy again after a few minutes.

I have looked all over the Internet to find out how to set this back to its factory settings, but have had no joy at all.

Do I need to send it back for a replacement, or will I be able to carry out a hard reset or something?

[Lynx]

I would say this is a fault with the TV, either software or hardware, not sure. I would guess software. Get an RMA sorted and it fixed.

[karym6]

unfortunately, I think you are right. Which is a shame as this TV is really heavy :(

[mrlars]

Hi Karym,

Unfortunately that does seem like a faulty unit. You can request an RMA number from http://www.ariapc.co.uk/rma/Stage1.aspx.

Once you have received an RMA number, give customer services a call on 0844 999 8 999 and they will be able to arrange a collection for you.

[karym6]

Thanks guys.

Does anyone know if Aria does a door step swap at all?

[karym6]

ok, so I have the RMA number now - but Aria wants me to pay for the TV to be returned even though it is faulty? Surely that must be a mistake? Surely Aria will collect faulty goods for me?

[El Wayneo]

I would have thought so.

[DoubleTop]

have you called them or just used the online part?


When buying from an online business, you have the same statutory rights as if you had bought the item from a high street store. If the item is of poor quality or not as described, the supplier must repair or replace within reasonable time, at no additional cost and without significant inconvenience. If repair or replacement are not impossible, you are within your rights to request a refund.

The important part being about additional cost. The rulings changed, previously it was up to you to prove the item was faulty, new(ish) eu legislations require the retailer to prove it wasn't. This should affect the returns process. If you are unsure call customer services. I am pretty sure that the postage gets refunded.

I had a similiar discussion with Aria of the selling act a number of years ago.

DT.

[tystar]

ok, so I have the RMA number now - but Aria wants me to pay for the TV to be returned even though it is faulty? Surely that must be a mistake? Surely Aria will collect faulty goods for me?


The only time you would pay is if the item is found to be not faulty.
due to the size of the item customer service should be arranging the collection on the item.

if it was a small item they would say send it back and they will reinburse the cost.

[karym6]

So, if I get you guys right. I return it to Aria at my own cost. They check it to see if it really is faulty, if it is they refund my postage fees and if not they charge me an additional price for testing?

[tystar]

Due to the size of the item they should organise a collection for you. if the item is then found faulty they will charge you for the collection.

[chris@cserve]

So, if I get you guys right. I return it to Aria at my own cost. They check it to see if it really is faulty, if it is they refund my postage fees and if not they charge me an additional price for testing?

Hi Karym,

Please call 0844 999 8 999 to arrange collection or alternatively PM me your number and we will give you a call to arrange collection. This is done free of charge provided there is a fault found with the television.

[tystar]

Due to the size of the item they should organise a collection for you. if the item is then found faulty they will charge you for the collection.


Hi Karym,

Please call 0844 999 8 999 to arrange collection or alternatively PM me your number and we will give you a call to arrange collection. This is done free of charge provided there is a fault found with the television.

Exactly what i thought then. :)

[coiler]

Exactly what i thought then. :)

you've changed that ! LOL

I read your orig post last night and thought WTF! :redface::lol:

[karym6]

Hi Guys,

thanks for all your comments. Aria is picking up the TV from me on Tuesday. I will only be paying if there is no fault with the TV, which is fair enough in my opinion.

However, I am concerned that Aria will return it with no fault found. By the time it will be picked up I think it will have been packed up ready to go for about a week.

The fault itself may not appear unless someone does a 24hr (or more) test on it with devices hooked up to all its connectors. When I had it switched on, the fault would occur constantly, but if I left it turned off at the wall for about an hour, the fault would only occur after about 15 minutes.

I dont suppose some kind Aria tech will bear this in mind for me? My RMA is : RMA232398 if that is any help. I am just concerned that it will be returned NFF if someone doesnt test it for a long period.

TBH, because it was bought so recently, I would much prefer a replacement as opposed to a repair if that is ok?

TIA

[chris@cserve]

Hi Karym,

I have advised our returns department to give this a long 48 hour soak test to confirm the fault. Once the item has been tested faulty we will be able to issue a replacement for you.

[karym6]

Thanks for that!! I am really concerned that the problem will not turn up in testing as it has been packed up ready to go for about a week.

Dont want to be without a tv for xmas!

[chris@cserve]

Hi Karym,

Just to let you know the TV was tested as faulty and a replacement has been issued. The replacement will be delivered tomorrow.

[karym6]

Did a mod remove some of this post? Did I break the rules at all?