View Full Version : 9600gso performs worse than 8600gts
DjDarkStorm
10-10-09, 18:07
I am currently fuming with anger over my last order as I was trying to upgrade my specs for half decent gaming performance.
I purchased an Asus 9600gso magic 512 and a 750watt gamer psu to upgrade my old Xfx 8600gts and 500 watt psu.
Just after I made my order I had a family emergency and contacted Aria via the cancellation form to cancel my order.
A few hours later I receive an email from Aria not confirming my cancellation but informing me that my order was just dispatched along with a tracking code.
So I bite the bullet and follow the tracking of my order thinking oh well its on its way now I will just have to make the most of it and cover the money some other way.
So a few days later I receive my order and eagerly set it all up and boot my system. I then started to experience huge problems and my computer is overheating like mental so I quickly shut it down to inspect.To my dismay the new psu is so hot I cannot even touch it so I let my computer cool for around 15 mins before I even attempt to see whats happened because as I say the psu was extremely hot.
After letting it cool and powering up quickly to see what has happened I notice the psus fan had failed so I shut down and gently nudge the fan which seems to have freed and fixed it.I then power up again and let my comp idle in bios so I can keep check of my temps.
After around another 15 mins it seems to be stable so I continue to load up windows and setup the new gso to see how it performs.
After I get it all installed nicely I boot up my fave Battlefield 2142 hoping to max it all out at last as my old 8600gts was just a tiny bit to slow to achieve this but to my dismay the game is very laggy and choppy so I have to lower all of my settings much lower than my old 8600gts to get it to run playable.
So I think this aint right and perform a few 3dmark benchies to compare to my old 8600 and evey bench was lower than my old 8600 so now im fed up but am thinking it could be a driver or power issue.So I clean up with driver cleaner etc and try a few diff drivers from both asus and nvidia and run more benchmarks.All appear the same every test or config I run ends up in worse results than my old 8600. So I put my old psu in and try again with diff drivers in both xpsp3 and win7 again they are worse than my old 8600 and now the windows 7 performance stats have gone down from both 6.4 for aero and 3d to 5.4 and 5.3 so I am shocked.
So I then contact Aria hoping for them to help me out as online benchmarks clearly show the 9600gso of at least twice the power of my old 8600.But I get no reply from Aria so I try Asus and they give me a few troubleshooting guides that I have already tried and dont seem to be of much help.
I then contact Aria again explaining all of my issues and how I wanted to cancel my order in the first place but still no reply.I then do a huge search of all my spam to see if there replys has somehow slipped through and there I find an email about my cancellation request being rejected by Arias spam filter so now I know why it did not get canceled so I give them the benifit of the doubt and mail them again trying to also inform them that they have an error on there website.
But this time I get an instant response from there spam server same as my cancelation rejection.I then try every email I can find for Aria and have the same issue on each so now I am stuck as I have no way of contacting Aria as my phone is on incoming calls only and it would cost me a small fortune to phone them via my partners mobile.
So I contact Asus again explaining that I cannot contact my reseller and ask if there is anything they can do do help.They then inform me that my reseller is responsible for exchanging or fixing my card free of charge but if in the small percent chance that they cannot help due to going out of business etc I can use the Asus rma for £16 + postage and packing from myself so around £30 all together to get my card sent out to them.
I am now completely fedup as I am already very short of money and connot afford to send my card to them and want Aria to sort this out as I have spent at least £600 with them and never complained and also sent them alot of custom from people who I have fixed or upgraded computers for.
So I try to register on this forum to get hold of somebody to help and managed to get a pm to Steve asking if he could forward my emails that i have already sent to Aria and give him a brief explanation.This guys Steve replys very kindly and quickly the next morn and asks me to forward my mails to him and says he will forward them to customer services for me bless him so this is what we did and a few hours later I get an email from this forum saying that I am now able to post etc.
I leave it a few days and have had more problems with this card of unknown system hangs for no reason and have even reinstalled both xp and win7 and ubuntu to see if this cards any better with clean installs but its still performs the same and worse than my old standard 8600gts 670m 256m ddr3.
So what am I supposed to do now the review of this card on Arias site stated it as ddr3 but I get sent a ddr2 card it has twice as much memory and a g92 chip but performs worse than the old g84 chip.I am still not confident in using the psu in my system as it nearly blew up my whole setup and has now left me paranoid.And I still have not had 1 word from Aria about my cancellation, my problems or basically anything apart from Steve of this forum helping me get some emails to them.
Please guys help me out as I do not have any money to send Asus my card back and they clearly state in there faqs that your reseller is responsible for and repairs or replacements for there products FREE of charge.And I have been very loyal to Aria over the years and spent alot of money there way I would say at least 3k all in all including the 600 quid ive spent on there stuff.
So I dont think its to much to ask to get Aria to send me out a GSO and at the same time the couriour can take this card and send it back to them free of charge as none of this has been my fault.The order should of been canceled they should of not sold this card as a GSO as it is clearly not one and I should not have recieved a faulty psu.And finnaly they are a huge company and every customer should be able to contact them easlily and not go through what I have gone through which has cost me alot of time and a hell of a lot of stress.
Fuming with anger and awaiting a long apolagy and reply,
Kirk
P.S heres a quick benchmark comparison
8600gts default clocks
3dmark2000
21598
3d2001se high detail
27340
3dmark05 free
11392
9600gso default clocks
3dmark2000
21395
3dmark2001se high detail
25663
3dmark05
10772
The issue is graphics drivers in my opinion. I would say, use driver cleaner, wipe all nvidia drivers, then restart, install fresh drivers, and you should notice far better performance.
DjDarkStorm
10-10-09, 19:52
Hi Lynx thanks for your input bud I have tried this ive ran down to drivers from 07 and modded some infs that work with the 8800gs to work with the 9600gso as its basically the same card but they all are they same theres a tiny performance boost on a few of them but its tiny and cant match the 8600 at stock and if I overclock the 8600 to say 750 core 2.26 mem then it ablitarates the 9600gso
You may want to post your order number so on the offchance someone from aria reads this, they will know where to look.. It will look something like EC****** etc..
Hope you get it sorted..
DjDarkStorm
10-10-09, 23:09
Thanks Aaron here it is EC1167594
I really hope somebody over there comes to the rescue ive been modding infs and trying so many diff drivers tonight and still at it now I seem to have boosted it up a bit and am now able to max 2142 at 1024x768 with 2xaa but I am still ashamed of this card and the problems its caused I feel like burning down Asus hq and Aria for stocking such a shocking card.
Wish I spent the money on **** now at least I would be able to get in touch with the seller and return the dam thing if needed plus I could of got a 9800 or better card for the money Aria have had from this order.
Without being too nosey - where in the SW are you?
I would say try two things, first stop nodding drivers, there is no need, get the latest driver. Second, get gpu-z load it up, show us a screenshot. Then go to monitoring tab, make sure it monitors in background, play bf2142 for 10 mins, then come off and print screen. Can you also list your full system spec?
DjDarkStorm
11-10-09, 10:22
I'm in sunny Torbay m8 ;)
Gpuz cant monitor its temps cause its crippled by Asus and has no fan control either so another downer to this card.
Heres a screeny of gpuz for ya though http://gpuz.techpowerup.com/09/10/11/4re.png
The only thing this card has going for it it the extra shaders compared to the 32 I think it is on my old 8600 but to be honest they dont seem to be making any difference as my monitor only goes up to 1280x1024 and both cards seem to struggle at this res :(
If I was sent a 192-256 bit card with ddr3 then it would most likely show the difference I needed because even a mild overclock of this card at 600core 510 mem results in high temps and lower benchmarks !! any more and it artifacts.
oops forgot my specs for you
Gigabyte GA-m57sli-s4
Amd 4800+ x2 @2.5
Ocz Platinum rev 2 800 4x1gb sticks
Audigy 4 7.1
Cit 750 Watt psu dual 12v 24 amps on each rail
Maxtor 320gig Sata 2 Hdd
Liteon Litescribe dvdrw
The sensor page will show the gpu clocks, can I see a screenshot of those after gaming, it will show gpu usage too. I think you need to try driver cleaner, if no joy, you need to reinstall windows.
I've googled your version of the card, has 1/4 of the bandwidth that they should. I would return it, citing the dsr as long as it's within 7 days, you are covered. Then we can reccomend a better replacement.
Why not simply return it within 7 days if your not happy?
Get something decent like a 4850 or GTX 260, or if more budget get a 4770.
Simples. :thumbsup:
DjDarkStorm
11-10-09, 11:59
This is the whole point Aria will not answer me at all I have ran from pillar to post trying to get a reply from them I originally wanted to cancel my order but there website rejected it without my knowledge until I dug deep in my spam folder I found an email from there mail host.I have tried to contact them and had to resort to pming Steve@aria as every email I send to Aria gets rejected by the mail host the same happens with there web forms.
I cannot contact them via phone as I am unable to leave my home due to suffering from Agoraphobia for over 10 years so I cant even get to the phone box or shop.Even if I did I get so anxious on the phone I end up having huge panic attacks and not being able to speak.Hence the reason I rely on online stores and I have a tiny budget to upgrade my comp it took me months to save up for this upgrade and i'm left with a load of rubbish I know the gso was on special and after reading lots of reviews and benchmarks of normal gso's I deciced it should have been a good upgrade.
I cant even afford to send the card back to them as £10 is hard for me to cover and I have to ask others to run round for me to goto the post office etc which is another pain.
Also I think its silly after reading others posts on this forum that they expect you to pay to return the item at fault as it is there responsibility to cover the costs as every other place I shop at will collect the faulty item and replace it free of charge.
It has cost me alot of time and stress which they should cover imo and the customer is always right and its not as if I make a habit of complaining to them this is my first complaint after spending over 500 quid with them over the years.
I just wish they would get in touch with me and sort this once and for all and I do understand that its not completely there fault as Asus should have not badged this device as a 9600 it is more like a 8500.
Please is someone here can get in touch with Aria for me and explain what has happened so I can get this resolved as I cannot seem to contact them myself.
Thanks everyone and sorry for being such a moaning old grump but what else can I do ?
Edit here is a gpuz sensor like you asked http://gpuz.techpowerup.com/09/10/11/gnh.png and I will post the contents of the log file below :
Date , GPU Core Clock [MHz] , GPU Memory Clock [MHz] ,
2009-10-11 12:02:10 , 550.0 , 505.0 ,
2009-10-11 12:02:11 , 550.0 , 505.0 ,
2009-10-11 12:02:12 , 550.0 , 505.0 ,
2009-10-11 12:02:13 , 550.0 , 505.0 ,
2009-10-11 12:02:14 , 550.0 , 505.0 ,
2009-10-11 12:02:15 , 550.0 , 505.0 ,
and it stays the same throughout
Also its been 13 days since my first email to them and I have records of each mail I have sent so even though its gone 7 days I feel as if I have done the right thing and they should take this into consideration as they should have replied by now as I suspect they will try and blag there way out of it saying the timeline has past but this is because of problems there side not mine.
Bearing in mind thats its a 9600GSO, it has DDR2 memory and low clock speeds, plus a cribbling 128 bit interface, its not a gaming card.
Maybe you should have read some reviews first.
16GB/S bandwidth is about right as it only has 8 ROPs and the memory is at 505mhz, 700mhz memory would be 22GB/S which is what the card should have.
Looks like you have brought a crappy ASUS version, but then again its like £37, you get what you pay for.
Still if you cancelled the order then they shouldn't have sent it.
DjDarkStorm
11-10-09, 13:39
Yeh there was no info of ddr2 128 bus on its Aria page but the review underneath it stated it as a ddr3 256 bus version so I looked at a few benchmarks for these stats and it had good results much better than the 8600 card it was supposed to replace.
Also its a mid range game card and as it it the same as the 8800gs and has a g92 core it should of had a lot of potential.
I know it didnt cost a huge amount but it still left me out of pocket and it shouldnt be an issue on the amount of money you spend with a company there customer service should at least be reachable and helpful.
The problem also lies in the fact that this forum is absent to aria workers, on monday i would phone them directly and talk through it all, if you dont get the answers you want, takee their name and ask for a more senior person, again keep records of names incase of anyone not doing their job properly.
Yeh there was no info of ddr2 128 bus on its Aria page but the review underneath it stated it as a ddr3 256 bus version so I looked at a few benchmarks for these stats and it had good results much better than the 8600 card it was supposed to replace.
Also its a mid range game card and as it it the same as the 8800gs and has a g92 core it should of had a lot of potential.
I know it didnt cost a huge amount but it still left me out of pocket and it shouldnt be an issue on the amount of money you spend with a company there customer service should at least be reachable and helpful.
Well if the specs are wrong then you can send it back as you were misled as to the cards potential. (FWIW its not an 8800GS, that was DDR3, plus a few other things).
Lynx is right, best bet is to phone them, you will have to pay the return postage but they will give you the cash back, if they are at fault.
Posting it 2nd class recorded will cost you about £6 or you can send it Royal Mail Standard Parcels and retain the receipt as proof of postage, costs about £4.50.
If you can't get out the house then you will simply have to get someone else to send it.
Best of luck.
If i had £37 to spend i would either get an 8800GT 256Mb or an 8800GTS 320Mb off a popular auction site, as for low resolution gaming you will not do any better for the money.
If it was missold to you, as the specs on the site say its something it isnt, then you should be able to get it sent back and refunded/returned with no problems. If not, a letter to trading standards probably wouldnt go amiss..
DjDarkStorm
11-10-09, 15:47
Many thanks guys looks like I will have to follow the route you suggest as still nothing from them in my emails.
Will try to get some credit on my phone to sort this once and for all what a huge pickle for what was supposed to be some enjoyment oh well.
Thanks again and I hope you all have a great winter :p
Feel free to keep stopping by - its a generally friendly place! :lol: :)
Hope you eventually get it sorted, and feel free to join the general banter on here, we're not that bad really, well most of us, you need to give the Monkey a wide berth sometimes though ;), oh and don't mention bandwidth to Will, you'll never hear the end of it :D
oh - and I'm just outside Exeter, so not a million miles away!
DjDarkStorm
11-10-09, 16:24
Hehe cool I will probly hang about a little as theres loads of good info here and I tend to forget to much all the time so will help recap me with info needed.
As for the 8800gts 320 got one here sat beside me faulty with no idea whats going on with it as it wont post gives me 3 beeps and even tried the old oven trick with it bu still no luck :( Also nvflash cant find it so cant reflash the bios.And got another xfx 8600gts but has a missing cap and no idea where to find a replacement for that 1 either.
Cool for Exeter not been over there in a long while but used to be a good place for hard to find records and cheap tickets ^^
Well off to look into trading standards see whats avail for me and then might try to email Aria one last time see if it gets through but whats anoying me is I know Steve sent them my mails so they know of my issue and they were quick enough to take the gso off there webby so I cant prove my point knew I shoulda took a screeny.
Will let you all know how I get on and touch wood this dont happen to anyone else as I know some ppl who would loose it and be on the next train to manchester...
wonderlust
11-10-09, 16:33
Long shot try googling Aria followed by the product number, you may find a cached version ;)
DjDarkStorm
11-10-09, 16:43
Thx bud look what it cam up with
Clock speed 550 MHz Compliant standards RoHS Device type Graphics adapter Graphics processor / vendor NVIDIA GeForce 9600GSO Hdcp compatible Yes Interface type PCI Express x16 Max monitors supported 2 Package type Retail Ramdac clock speed 400 MHz Video memory installed ( max ) 512 MB
and
hi guys
so you are strapped for cash and have around £50 budget for a decent graphic card to play the latest games at reasonable detail.. well initially you think this is a impossible task..i mean £50 would normally only buy a 9400gt or a HD4350 which allthough decent cards are not meant for serious gaming
well worry no more !...let me introduce the ASUS NVIDIA 9600GSO ,this is a decent allround pci-express graphics card with some specifications normally found in more expensive cards
for example theres a 550mhz core clock and 512mb of gddr3 memory running at 800mhz(1600mhz ddr effective) and combined with the 192bit memory interface this gives the card a reasonable 38.4gb/sec memory bandwidth
you also get support for physx and cuda and support for pixel and shader model 4.0 and open Gl 2.1
so whats the performance of the 9600gso..well you shouldnt have any problems running games like grid,bioshock and need for speed pro street,however when running more demanding games like crysis and gears of war detail levels need to be lowered
however a final word must be given to aria for selling such as excellent card at such a bargain price..i mean £37.71 inc. VAT for a card of this quality is hard to find,so thats why i have given the geforce 9600gso five stars
well done aria !
Just informing trading standards of my issues to see what they say and if they can help o_0
just playing devils advocate here, so dont shoot me :redface:
it doesnt say what it is really in the specs (ram wise) and the bit at the bottom is a user review and although you would expect the stock to be the same if asus send out a different version under the same sku number aria will sell as if it is the same.
cr@py i know but if its the same sku# you dont kepp what it is in the box as you expect it to be the same product inside.
now on to the 96gso, if it was the same as the one the guy in the review got then at your res it would perform as well as much more powerful cards, but no matter how much ddr2 they stick on it its going to choke the core of mem bandwidth :(
sorry to hear about your troubles m8 but im sure once the staff come in and online 2moz they will help you out and get it sorted, they are good like that :D
[quote=DjDarkStorm;106358
As for the 8800gts 320 got one here sat beside me faulty with no idea whats going on with it as it wont post gives me 3 beeps and even tried the old oven trick with it bu still no luck :( Also nvflash cant find it so cant reflash the bios.And got another xfx 8600gts but has a missing cap and no idea where to find a replacement for that 1 either.
quote]
3 beeps means dead Memory on it, probably a harsh OC as its got too hot, either that or its end of life.
could try baking it in the oven :D
even tried the old oven trick with it bu still no luck :(
:lol: :lol:
DjDarkStorm
11-10-09, 17:59
Yeh look above already tried the oven with the 8800gts 320 n nearly killed all my tropical fish whoops lol well I really do hope Aria will come to the rescue as I have never ever had a problem with them before and dont want to diss them in any way but my experience with this last order has been terrible and caused me a lot of time and distress.
I know that Aria probably dont have much power over the same skus they receive but if they sorted there website and email host out then my cancellation would of got to them in time I then would have had no problems.And as they are such a well established company they should have the man power to reply to my emails and help me to resolve it.
I mean if I was them and a customer had the problems I have had I would of asked if they would like to return the items free of charge and apoligised about the cancelation not getting through and looked into the email host.Offered them a replacement and even throw in a goodie or offered them a better card as a gesture of good will.
I am just so anoyed at the after sales quailty of service I have not recieved from them I have sent them so much custom as I fix computers for my friends and family and I even tell people not to shop at svp now its changed hands and recomend Aria instead.
I now feel like im losing my marbles and not making much sense as I know I am in the right but all these emails and explaining this dam issue is driving me insane and something I really do not need atm as I have just moved home and am trying to work on my mental health so I can get back out spend time with my missis n kids and look into doing my bike test and starting work again in the near future.
Things like this just make it even harder for me to stay positive and focused and really do not help with my depression and I feel like I should be treated like the loyal customer I am and not like some half witted retard who they cannot even reply to in a simple email
lol wouldn't be so bad if he had mentioned it on page 4 or something but its the post directly above Marsey!!!
This sounds like its being blown way out of proportion.
Its very simple.
Click here
http://www.ariapc.co.uk/rma/Stage1.aspx
enter order number.
enter postcode.
State reason for RMA faulty card, misdescribed, dead on arrival etc etc.
Once you get authorisation send card back. Citylink collecting such a small item like a gfx card would cost around £12 approx. Aria will probably advise you to post it yourself which unfortunetely means leaving the house or getting friend to go postoffice. To post it via Royal Mail will cost around £5.
You could get this £5 refunded if Aria are at fault BUT...
In my eyes unless the card was misdescribed which it doesn't appear to be from google cache it looks like you've bought a really budget card and expected the earth to move. £37 and a 9600gso is NOT a good upgrade from your previous card.
Also you have to take customer comments/reviews with a pinch of salt as their written by joe blogs who may not have a clue what he's talking about. Any company which lists customer reviews are always 100% the opinion of the customer.
To notice a difference from your previous card you will need a to get a 4850, gtx 260 or 4770 if budget constraints ensue.
Is the above fair?
DjDarkStorm
12-10-09, 10:12
I can see what you are saying at it does make sense.
My point however is that the I tried to contact Aria via there website form to cancel my order and once arrived used the same type of webform to contact them about the psu failing and the low performance of the card.Both of which looked as if they worked and went straight to Aria but after digging around in my spam I found that both messages were rejected by there mail host so I was unable to contact them hence the reason of not using the rma form because I believe that I have taken the proper procedures of trying to contact them and they are at fault for having a faulty contact system.And I would of expected because I already tried to cancel that they would come to an agreement of a free pickup and refund or free replacements as this type of service is what I am used to from other large computer hardware online retailers.
I then tried hard to contact them via my personal email but again they were unreachable and as I sent the previous messages in enough time and then continued to try to contact them via email before my 7 day period ended again with no replys this left me even more annoyed.
I could not seem to contact them and resorted to joining this forum to try to get in contact with them and was helped by an admin member who I believe works for them I then sent him my emails to forward and he has said that they have received them but still after a week no reply.
I am very upset that I have made huge efforts to try to get this all sorted out which has cost me alot of time and effort not to mention the stress it has caused I have never come across a company with such a poor level of customer support and after being such a loyal customer for many years I do not like being treated like I do not exist.
As for the card not being what I expected I can see both sides as I have been in my situation for many years and have to wait for prices to drop lots before I can upgrade my specs.So every time I look for an upgrade I do alot of searching online and read alot of different benchmarks and reviews before I decide on my purchase.This is why I am so disappointed in this gso as every card I found reviewed or benchmarked showed a huge leap from my old 8600 and as I have an sli board with an nvidia chipset I was hoping to eventually get 2 of these cards to sli.But the card I have been sent no matter what it cost is severly crippled.
In that case in the RMA form state all this, and i'm sure they would be able to refund your postage once they receive the card back.
The result your after is changing the card right? You need to raise an RMA to do this.
Failing that i'm sorry to say but the fastest method of resolve would be to phone them.
I still think your making it into more of an issue than need be. :)
DjDarkStorm
12-10-09, 10:35
Thank you Coiler I did not want to make it into a huge issue and have never had to resort to this type of thing before but as I said the 2 times I have contacted them via there website have failed so I am reluctant to attempt there rma form aswell.
I am also worried about the rma as I do not have the money to post the items back and after reading these forums I have a feeling that they will charge me again saying that both items are not faulty again another cost I cannot cover atm.Also the messing around with repacking the items then sending them off again at my own expense is not what I believe to be fair as any returns I have made with other companys are usally picked up at there expense and then returned or refunded once picked up but this does not seem to be the case with Aria.
So I would like them to contact me and come to some sort of agreement to get this resolved as I am fed up with me doing all the work and have already contacted trading standards about this issue.
You may think I am out of line but I wish I had never made this order and if there system had worked like it was supposed to my order would of been canceled in the first place.If nothing is done I will just have to make the most of this hardware somehow and never trade with Aria again and tell others the same.
My point however is that the I tried to contact Aria via there website form to cancel my order and once arrived used the same type of webform to contact them about the psu failing and the low performance of the card.Both of which looked as if they worked and went straight to Aria but after digging around in my spam I found that both messages were rejected by there mail host so I was unable to contact them hence the reason of not using the rma form because I believe that I have taken the proper procedures of trying to contact them and they are at fault for having a faulty contact system.
Thank you Coiler I did not want to make it into a huge issue and have never had to resort to this type of thing before but as I said the 2 times I have contacted them via there website have failed so I am reluctant to attempt there rma form aswell.
I agree with you Coiler in a normal situation, but I think those 2 bits above warrant a refund. The customer tried to cancel the order altogether, but the request was rejected by their system. That isnt a customer fault, thats an Aria system fault - which should be expected to happen every so often with any system - but then the retailer should have procedures in place to deal with it when that does happen in fulfilling the customers initial cancellation request at no cost to the customer, as long as it was made within the T&C set out on the website.. The distance selling act shouldnt even have to come into play, as the customer asked requested a cancellation.
And I also agree that phoning may be the best way of dealing with it!
If you really wanted to cancel the order when the courier turned up on your door step why didn't you refuse delivery? This would have then been returned to Aria and refunded.
Instead you accepted delivery, opened it and installed it! :cry
Would have forfeited delivery costs and been charged a restocking fee tho...
I think the way forward is to get a friend to ring customer service if you don't feel you can. We'll end up going round in circles on here :lol:
DjDarkStorm
12-10-09, 12:12
Thank you again guys for helping out I have just had a reply from trading standards stating distance selling act and have also asked me to ring them if possible or email them if not.
I was thinking of telling the courier I did not want them but thought it was my responsibility as indeed I was the one who made the order and I did leave it a little late to cancel but still felt I gave them enough notice.
Again after further reading and watching the tracking of my item was very excited as I thought my card was going to be a lot of fun and couldnt wait to turn the eye candy up in my games and wanted to test it in 3d and also use it for fah so I kinda wanted to make my bro in law a lil jealous aswell hehe.
It was also in the back of my mind that rejecting the order could cost me more and to be honest I don't like messing people around and did not want to burden Aria with the tasks of my order being returned etc as I am normally a happy person who hates to make more work for others.
But like I say still no reply from Aria and they are aware of my issues I dont know why they just dont pull there finger out !
Well I am going to spend some time with my youngest as she has been neglected during these last 2 weeks due to me trying to get this card setup and all the messages I have sent.
I will give Aria to the end of the day to respond if not then I will pursue my options with trading standards as I do not want others to suffer the poor customer service I have had to deal with.
Again I think this is more than fair.
I think the way forward is to get a friend to ring customer service if you don't feel you can. We'll end up going round in circles on here :lol:
Concur.. :)
Now order yourself a 280! :spank
you know me i only look at the gifs and guess what the txt says :D
For £50ish you can get yourself a 4850 2nd hand if you are lucky.
DjDarkStorm
04-11-09, 13:18
Well still no joy.
After contacting Trading standards and sending a polite letter to the manger of Aria I received an email stating that I had made an RMA and to send the items back.
I did not issue any RMA but because it was the only contact I had had from Aria I bit the bullet and forked out £12.50 to send the items back to them.
I tracked the parcel and received a phone call from who I think was the manager saying that he had just been reading my letter and asked what I wanted to do and asked me to send the items back to him I then had to explain that I did not make an RMA but they sent me one out and the goods were back with them as we spoke. He then looked into the RMA and said it was only for the video card I then had to tell him I had sent the power supply aswell and had proof of delivery.
He then asked if the items were found to be faulty what would I like to do would I be willing to use the price of the power supply towards a better card I said maybe as the order was intended to upgrade my graphics and this is where it had failed aswell as a failed psu.
He then asked how I would like to be contacted and I said email as its much easier for me he then told me I would have an email the next day asking where we should continue to.
So again no reply email so I checked my mail hourly making sure none had got into my spam and a few days later recieved an email saying RMA Update both items had been issued a refund and it would 5-7 days.
I emailed them back with a photo of my receipt asking if due to all these issues if it would be possible for a refund on carriage as I was now out of pocket nearly £20 again no reply. I then went to look around there site and seen a 4770 and a gts250 which were both around £80 and asked them if they were not willing to refund my carriage fee then would they be prepared to send me a card of similar to the above or better to finish this issue once and for all. Again no reply.
So the 7 days had passed and I emailed them again as I have not been refunded or had any reply and asked due to messing me around further would they please answer me if they were going to refund my carriage fee aswell and when it would be in my bank and again offered them if they would rather send me a decent video card like a 5770 or 4850 then I would be happy at last as this would make up for there lack of replies and nightmare of a customer service but guess what no reply.
So now it has been 9 days since the refund was supposed to have been sent out and I am still short of around £90 and have no hardware to show for it.
I am really upset and wish I had bought from another company as I have never had such poor customer service and lack of comunication from any other company I have delt with in the past and even get a much better service buying second hand from auctions.
Can somebody please get in touch with head office for me as I cannot afford to send them any more recorded delvery letters when all of this should of been sorted out in late September when the order was placed.
I did try to pluck up the courage to phone them but have got myself in such a state of anxiety as I am already all over the place about all of this and dont think I can go through it all again with somebody on the phone who will probably just put me on hold and forward me to somebody else who I will have to explain it all to again who will then probably fob me off promising to email me back with no intention in doing so.
Steve@Aria
04-11-09, 13:34
PSU was faulty,
Graphics card was tested as working due to the issues experienced was also marked for refund.
Customer was issued a full credit on 26/10/09 – its due for refund to payment card which is normally completed within 10 – 14 days.
We sent email confirmation of the above on 26th October advising of this refund. It may be worth checking junk or spam folders for the email. I would have a word with your ISP as you had issues in orginal post with emails not being sent/received. :)
DjDarkStorm
04-11-09, 13:40
Thanks for clearing this up Steve the only emails I had received were automated ones that did not explain much just said 5-7 days.
Still very upset in the lack of communication on Arias part and still no information if they are going to refund the carriage fees?
I do not think there are any issues with ISP as no problems with any other service only previous problems with Arias mail setting rejecting my emails.
Cheers,
Kirk
DjDarkStorm
09-11-09, 11:46
Well I still have not had my refund and the email clearly stated 5-7 days not 10-14 as Steve has said and now to be honest I am fed up of being nice and waiting patiently if this is not resolved within the next 24 hours I am forwarding all of this to BBC Watchdog and let the public know what Aria are really like.
16th of december would be the 14th working day.
Call customer service to clarify if needed.
I still think a lot of this has been caused by issues with your ISP and emails etc.
As you didn't feel you could pick the phone up a lot of the resolve has been delayed.
DjDarkStorm
09-11-09, 12:01
December? I was told 5-7 working day on the 26th of Oct in the email. I have had to resort this forum as the only point of contact as they just ignore my emails. I cannot phone them due to my disability and if they think they can mess me around because of my circumstances then I am sure the government or somebody would be interested to hear how they are trying to take advantage of the disabled.
I am short of nearly £90 and was told I was getting a full refund and I am sick of waiting patiently and being messed around even more I just want my money back is this to much to ask as it left my account as soon as I placed my order how can it take weeks to return it its 2009 for gods sake not 1980....
Edit: As for passing blame on to my isp and emails where they are clearly not at fault it is Arias isp and email host and dpt that is at fault and as they are supposed to be a technology company and cannot even reply to an email this is just not acceptable.
Just a few things I would like to point out again :
Order was canceled but due to arias fault did not go through.
1 item was damaged on delivery and the graphics card with its g92 gpu 92 shaders and 512mb of ram could not get close to equaling a g84 gpu 32 shaders and 256mb ram.
Many atempts at contacting aria were either rejected or ignored.
Letter to manager was replied to with a phone call and then lied about outcome as was promised a reply the next day but did not have any reply at all.
RMA was issued without my knowledge but I proceeded anyway as was only sensible way of getting items returned and refunded.
Email stating 5-7 days for refund then lack of contact from aria team again then told via this forum 10-14 days.
Plus loads more and all of this would have been avoided if there system worked and they bothered to return my emails.
I would sue for mental anguish, lol.
Hopefully Coiler can get someone to sort this out as it has been dragging on.
Legally they have 30 days to make a refund, but they can issue same day refunds as a direct bank to bank payment.
That should have read November!
This has been passed to customer service, but as far as i'm aware the refund has been processed.
DjDarkStorm
09-11-09, 13:59
Well thanks guys I do appreciate your help even though I sound so negative.
Like you said been dragging on for so long and could of all been avoided just hope aria can turn it around for themselves thats why I have left it all in one thread so they can fix all these problems delete this thread and not torture anyone else with there horrible customer service.
Would be nice if Karma turns round bites one of the aria team in the butt so they can see first hand what I am going through and then perhaps be more understanding if it happens to another customer in the future.
To the guys who have helped me out nice 1 wishing you all the best for Christmas ;)
i am glad to hear that your getting your cash back m8, tbh i think you should be happy not angry seeing as the card isnt faulty just not as powerfull as you thought it would be based upon another customers review.
i think everybody here has learned tho, if you dont want the stuff dont sign for it upon delivery.
DjDarkStorm
09-11-09, 15:50
Would of been nice if they told me if they were going to refund the carriage fees as that leaves me nearly £20 out of pocket and they have not confirmed if they have sent the money to the right account as I still have had no money refunded into the account I bought the items with...
This is why Aria needs to promote the forums more. If customers knew to come on here and ask questions before buying we would have obviously recommended a better card (more powerful and prob more pricey), win for everyone.
Will would have probably advised him to get a lesser card with more bandwidth :p :getmecoat:
DjDarkStorm
11-11-09, 15:13
Yeh I wish I knew about the forums beforehand and the nice ppl here I woulda most likely of got a 4870 for the money I spent or something a little less that my psu would be fine with.
Still got no replies or payments from Aria wish they would let me know whats going on as I am totally skint and still left in the dark checking my bank every few hours hoping that they have refunded me and to my account not someone else with a similar name or summit...
Steve@Aria
11-11-09, 15:22
If this isn't in your bank by Monday let me know, it should be in Friday by the looks of it.
Refund was finalised by Barclays yesterday
DjDarkStorm
11-11-09, 15:24
Many thanks Steve wish the rest of your team was as helpful as yourself well fingers crossed now.
See this whole thing could have been avoided had the forums been promoted more on the website.
Customer would have got what they wanted, Aria would have made a better sale and made a happy customer. Instead of a disgruntled one, who will probably go elsewhere from now on, and tell people about his bad experience.
and his love for these forums :D
DjDarkStorm
13-11-09, 10:35
Just checked my bank and they have paid me £65.68 which is not even the amount of the order as it should of been £66.72 without the shipping charge so I am short of £19.45 this is ridiculous tbh as they would not give me a straight answer on the carriage fee and I have had to wait what feels like many months for my refund and its still short.
So not only has it cost me a huge amount of stress and confusion they have also no compassion for the customers at all I am really upset. I gave them the option of sending me a card instead which would of cost them less even with the shipping charge but no they had to mess me around even more and then short change me thanks Aria you really are a bunch of con artists with no regard to your loyal customers....
After over 4 years of being a loyal customer and sending you lots more custom your way this is the way you repay me yeh cheers i'm really impressed !
Isn't it £1.04 difference?
As you accepted the card from the courier i'm not sure how you would get a carriage refund?
They might have paid you the current retail price and not the price you paid. I seem to remember reading that somewhere on their website about returns under distance selling regs.
They should have explained this though.
Steve@Aria
13-11-09, 11:31
Total order amount excluding carriage is £65.68 inc VAT
ASUS NVIDIA 9600GSO 512MB - £29.95 + VAT
750W Arianet Black Gaming PSU - £27.16 + VAT
Total amount Inc VAT is - £65.68 – so customer has actually been refunded in full for the returned goods.
I have sent you a PM anyhow. :)
carraige was nearly £20 ?
A PM has been sent by one of the Aria team to resolve this issue.
CLOSED.
Powered by vBulletin® Version 4.1.12 Copyright © 2012 vBulletin Solutions, Inc. All rights reserved.